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Soft Pillow Hostel - Adults Only

1.5 star property

Photo gallery for Soft Pillow Hostel - Adults Only

Restaurant
Lobby sitting area
Restaurant
Restaurant
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View map
9 Tong Duy Tan, Hang Bong, Hoan kiem, Hanoi, 10000
  • Place, Train Street
    ‪1 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Place, Hoa Lo Prison Museum
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪36 min drive‬

Room options

View all photos for 4 Beds Female Dorm

Free WiFi

4 Beds Female Dorm

  • 20 sq m
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for 6 Beds Female Dorm, City View

Free WiFi

6 Beds Female Dorm, City View

  • City view
  • 40 sq m
  • Sleeps 6
  • 3 Single Bunk Beds

View all photos for 10 Beds Mixed Dorm, City View, Balcony

Free WiFi

10 Beds Mixed Dorm, City View, Balcony

  • City view
  • 50 sq m
  • Sleeps 10
  • 5 Single Bunk Beds

View all photos for 4 Beds Mixed Dorm

Free WiFi

4 Beds Mixed Dorm

  • 20 sq m
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for 6 Beds Mixed Dorm

Free WiFi

6 Beds Mixed Dorm

  • 40 sq m
  • Sleeps 6
  • 3 Single Bunk Beds

View all photos for 4 Beds Mixed, City View

Free WiFi

4 Beds Mixed, City View

  • City view
  • 20 sq m
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for 8 Beds Mixed Dorm, City View, Balcony

Free WiFi

8 Beds Mixed Dorm, City View, Balcony

  • City view
  • 50 sq m
  • Sleeps 8
  • 4 Single Bunk Beds

About the area

Hanoi

At Soft Pillow Hostel - Adults Only you'll be within just a 15-minute stroll of popular places like Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Highlights at this hostel include a bar/lounge and a rooftop terrace. .The restaurant, Aroi Desert Cafe, serves local and international cuisine and is open for breakfast, lunch and dinner. Rooftop is the hostel's own rooftop bar, serving drinks along with breakfast and lunch. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. There's also the convenience of airport pick-up service. .Attractions within a 20-minute walk of this Hoan Kiem hostel include Hanoi Old Town Night Market and Ho Chi Minh Mausoleum.
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What's nearby

  • Food Street Tong Duy Tan - 1 min walk - 0.0 km
  • Train Street - 1 min walk - 0.1 km
  • St. Joseph's Cathedral of Hanoi - 7 min walk - 0.6 km
  • Hoa Lo Prison Museum - 7 min walk - 0.6 km
  • Hoan Kiem Lake - 10 min walk - 0.9 km

Getting around

  • Hanoi Railway Station - 9 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪The Railway Cafe - ‬2 min walk
  • ‪Nét Huế - ‬1 min walk
  • ‪The Train 1881 - ‬3 min walk
  • ‪Bánh Cuốn Kỳ Đồng - ‬1 min walk
  • ‪Xofa Café - ‬1 min walk

About this property

Soft Pillow Hostel - Adults Only

Soft Pillow Hostel - Adults Only offers its guests a rooftop terrace, tour/ticket assistance, and a garden. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Soft Pillow Hostel - Adults Only also features dry cleaning/laundry services and a lift.
  • 12 guestrooms or units
  • Terrace on the roof
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Lift
  • Bar or lounge
Soft Pillow Hostel - Adults Only offers 12 shared accommodations with air conditioning, complimentary bottles of water and complimentary slippers. This Hanoi hostel provides complimentary wireless Internet access. Guests have access to shared bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle (surcharge)

Food and drink

  • A bar/lounge

Restaurants on site

  • Aroi Desert Cafe
  • Rooftop

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shared bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Shared accommodation

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 350000 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa and Mastercard.

We should mention

  • This is an adults-only property and guests under 16 years old aren't allowed.

Property is also known as

Soft Pillow Hostel Adults Hanoi
Soft Pillow Hostel Adults
Soft Pillow Adults Hanoi
Soft Pillow Hostel Hanoi
Soft Pillow Hostel - Adults Only Hanoi
Soft Pillow Hostel - Adults Only Hostel/Backpacker accommodation

Frequently asked questions

What is the cancellation policy at Soft Pillow Hostel - Adults Only?

Soft Pillow Hostel - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is Soft Pillow Hostel - Adults Only family-friendly?

No, Soft Pillow Hostel - Adults Only is an adults-only property.

Is there a free airport shuttle available at Soft Pillow Hostel - Adults Only?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day for a fee.

Is there a bar or restaurant at Soft Pillow Hostel - Adults Only?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Soft Pillow Hostel - Adults Only?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Soft Pillow Hostel - Adults Only?

No, pets are not allowed.

Soft Pillow Hostel - Adults Only Reviews

Reviews

6.4
Rating 10 - Excellent. 6 out of 33 reviews
Rating 8 - Good. 8 out of 33 reviews
Rating 6 - Okay. 8 out of 33 reviews
Rating 4 - Poor. 6 out of 33 reviews
Rating 2 - Terrible. 5 out of 33 reviews

6.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Swe, Myanmar

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Toilets and showers are not clean.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The street that it the hostel is on does not have any cars but only motorcycles. Needed to walk out to a bigger road for us to get a car ride
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Cleanliness

Should improve the hotel cleanliness!! Not very clean
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

Bed bug outbreak I was lucky to not be part of

The beds were very comfy, the place was 'good enough' for my minimalistic travel type. The breakfast is amazing and fresh.. but meny meny people complained about bed bugs.. and not much seemed to be done about it. I was going to stay again and canceled cuz I can't risk Bed Bugs. Unfortunate..

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Hostel that close to train station

Highlight: Close to Hanoi train station. Downlight: Cleanliness of hostel need to be improved. Air-conditioning in the 4-bed dorm was not functioning, stained bedsheets, dorm was not cleaned properly as well.
Stayed 1 night in Mar 2018

6/10 Okay

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

DRMelo recommends more house keeping staff

The staff was very kind and helpful. the breakfast was tasty but the hostel cleanliness needs improvement. It's tough to keep hostels perfectly clean but they need to get a designated house keeping crew. Even for the price i was a little disappointed with the lack of cleanliness. I think was they get an actual house keeping crew this hostel will be nice.
Stayed 12 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, nice beds, enjoyed the four room dorms. Definitely quiet during the night time as well.
Stayed 1 night in Dec 2017

6/10 Okay

Joanne

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2017

4/10 Poor

Maxdamage, Croatia

Liked: Cleanliness
Disliked: Staff & service

Suddenly no free beer, okay but...

Why did I leave low score for staff. Well, I booked 4 nights in hostel under rules and terms of one free beer from 18to19h. Suddenly after 2nd day of staying, no free beer policy. I was okay but since I booked under old policy I suppose it would be far to give me free beer until my booking is completed. I was arguing with manager about that, and finally after arguing I got one. Very disappointed about that, you cannot have that kind of customer service. Also, 3rd day, they mooved me into another room. It's not only me they where mooving, it's so annoying thing, especially if you prefer to lower or upper bed bunk. Breakfast is nice, beds are comfy, private curtains big plus. Overall, don't expect anything else good
Stayed 3 nights in Dec 2017

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zimi owes me beers ;)

one of the best hostels i have every stayed at. quiet dorms and great area to chill out
Stayed 2 nights in Nov 2017

10/10 Excellent

Karmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent service

Nice place to stay in Hanoi. Especially the lady of the reception with short hair is great. Owner Jimmy is nice as well. He organises free cookingclasses (springrolls)free beer, where you can easily make contact with other backpackers. Clean towels, free drinking water, good breakfast
Stayed 1 night in Oct 2017

4/10 Poor

pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

m

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Yoshitaka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

日本にいる感覚を海外流にジャパナイズ

クレジットカードによる支払いが完了しているにもかかわらず、デポジットを要求された(600000ドン)。また、チェックアウト時に返金を要求すると、筆者の顔を見ながら1/10の60000ドンを渡そうとして来た。眼鏡をかけたひ弱そうな兄ちゃんだったが、こいつはやりなれている。この宿のみならずベトナム全体に言えることだが、つり銭をちょろまかしてくる。宿の件は、確信犯である。 夜中の便であるため、ホテルをチェックアウトし、荷物預かり兼シャワーを浴びるために予約。Googlemapがあれば確実に宿に着けるだろう。 1階はカフェで、飲み物を提供している(有料)。受付は4階。利用時、エレベーター故障かなんかで使えず。午後２時からのチェックインで、若干早めに部屋にあげてもらった。シャワールーム、トイレと各階３ヶ所ずつで、適当にコンクリートで固められた壁製の、趣のある造り。シャワールームは狭く、荷物はかなり高い位置に据えられた棚に置ける。アリんこや、その他生物がそのシャワールームの壁を歩いているが、気にせず浴びるが、照明が暗い。 安いから仕方ない。きれいなとこに行きたいならば、それなりに費用拠出は避けられない。ちなみに、宿の前にある店はすべて不味い。酸っぱい高菜のコムザン(COM RANG、焼飯)は日本でも食べたことはない。 以下、余談だが・・・ 運悪く、外人相手にやりなれた宿の担当者に出くわしただけかもしれないが、ノイバイ空港でも、ドル→VNDに両替する際、100ドル少ない金額を寄越してきた。しかも、ジェットスター関空→ハノイの夜中着で、疲れてるからいくら両替されたかわからんだろう、という意図があったと勘ぐる他ない。というのは、10日間の滞在でしょっちゅう出くわしたので、ちょろまかしてくる奴は多い・・・気がする。また、それがおもしろい。日本を俯瞰できるネタになった。また、行きます。
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Beskidt og rodet, men billigt og god beliggenhed

Hvis man virkelig vil spare penge, er det et ok valg, men hotellet er meget beskidt og rodet. Toilet og bad er klamt og bliver ikke gjort rent særlig ofte. Personalet virker ligeglad og irriterede. Eneste plus er morgenmad, god beliggenhed og god pris.
Stayed 7 nights in May 2018

2/10 Terrible

none

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

mo say

before this hostel good. bit.now this hostel is very dirty. i think good point nothing.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

セキュリティーが甘いが朝食は美味しい。

良かった点は、朝食込みで朝のパインミーと玉子焼とサラダに飲み物が美味しいことと、ベッドが足を伸ばせて寝ることができたこと、チェックアウトの後でも荷物を預かってもらえたこと。良くない点は、セキュリティーロッカーの鍵が無く、貴重品の保管に不安を感じたこと、Wi-Fiスポット無料とあったのにWi-Fiスポットが無いと言われたこと。利用を検討されるかたは念の為、simカードまたはポケットWi-Fiを用意された方が無難と感じたことです。あと、ドミトリールームの鍵のデジポットの説明文が掲載されていれば良かったと思います。シャワーは普通にお湯が出て、使えました。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

非常差的住宿

環境髒亂 有床蟲 第一天半夜抵達住宿原本訂8人房結果每張床都有人了所以被換到四人房，剛躺沒多久就覺得很癢 打開燈看 發現好幾隻床蟲 你可以清楚有很多床蟲 反應之後又被換到另一間四人房 這是我第一次住到那麼恐怖的HOSTEL 廁所環境也很髒 非常糟糕住宿經驗

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
침대 눅눅함. 전에 사용하던 사람 흔적이 다 남아있는 듯... 청소도 제대로 안하고 이불만 펴서 다음 사람 받는 듯 싶어요. 화장실은 무슨 호아로 수용소 화장실 이용하는 줄 알았어요 ㅠㅠ 짐 엄청 무거웠는데 올라갈때만 2층 엘리베이터 이용해야하고 내려올때는 엘리베이터 이용도 못했습니다. 그래도 가격이 이 가격이니까 이해는 하는데 청소만 좀 잘 되어있었으면..
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

그래도 괜찮은 게스트하우스

다 좋았어요 직원도 친절하고 샤워시설은 좀 별로였는데 침실은 깨끗하고 밑에 카페도 있어서 좋았습니다 근처에 사진많이 찍는 철도도 있어서 좋았네요
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

...

I've stayed at 4th floor for 2 days. There is elevator but only can ride to upstairs. The shower room is so stinky and disgusting. And in front of the shower room, it's so messy. Looks no one cares ans cleans it.
Stayed 1 night in Jan 2018