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Smarana Hanoi Heritage - Hotel and Retreats

4.5 star property
Luxury Art Deco hotel near Indochina Plaza Ha Noi

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Photo gallery for Smarana Hanoi Heritage - Hotel and Retreats

Serves dinner and happy hour
Point of interest
Exterior
Luxury Suite, 1 King Bed, Bathtub, City View
Serves dinner and happy hour
Reviews
9.4

Exceptional

Popular amenities

  • Bar
    BarBar
  • Kitchen
    KitchenKitchen
  • Spa
    SpaSpa
  • Breakfast available
    Breakfast availableBreakfast available
  • Parking included
    Parking includedParking included
  • Housekeeping
    HousekeepingHousekeeping

Check-in time

2:00 PM

Check-out time

12:00 PM

Explore the area

Map
No. 5, Alley 82/1, Dich Vong Hau Street, Cau Giay District, Hanoi, 11310
  • Popular LocationIndochina Plaza Ha Noi13 min walk
  • Popular LocationVietnam National Convention Center4 min drive
  • Popular LocationMy Dinh National Stadium5 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)38 min drive

Room options

View all photos for Deluxe Double Room, 1 King Bed, Private Bathroom

Deluxe Double Room, 1 King Bed, Private Bathroom

Deluxe Double Room, 1 King Bed, Private Bathroom

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
Smart TV
Blackout curtains
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Bathtub, City View

Premium Suite, 1 King Bed, Bathtub, City View

Premium Suite, 1 King Bed, Bathtub, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room, 1 King Bed, Kitchenette

Executive Double Room, 1 King Bed, Kitchenette

Executive Double Room, 1 King Bed, Kitchenette

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Bathtub, City View

Luxury Suite, 1 King Bed, Bathtub, City View

Luxury Suite, 1 King Bed, Bathtub, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Fridge
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)
GRAND HOTEL du LAC Hanoi
Breakfast included
Spa
Free WiFi
Restaurant
4.8 out of 5, Exceptional, (195)
The price is AU$152
for 1 night
includes taxes & fees
1 July - 2 July
GRAND HOTEL du LAC Hanoi

About the area

Hanoi

A luxury stay in Hanoi awaits you at Smarana Hanoi Heritage - Hotel and Retreats. You'll be 1.1 km (0.7 mi) from Indochina Plaza Ha Noi and 3.1 km (1.9 mi) from Vietnam National Convention Center. Highlights at this Art Deco hotel include a full-service spa, a restaurant and in-room kitchenettes. .A pampering day can include hot stone massages and Thai massages along with body wraps, body scrubs and mani/pedis. La Memoire serves local cuisine and is open for brunch. Lunaire is the hotel's own rooftop bar, serving drinks along with dinner. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Local cuisine breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Cau Giay hotel, you'll be 3.1 km (1.9 mi) from My Dinh National Stadium and 3.6 km (2.2 mi) from Lotte Center Hanoi.

What's nearby

  • Indochina Plaza Ha Noi - 13 min walk
  • Vietnam National Convention Center - 4 min drive
  • Lotte Center Hanoi - 4 min drive
  • My Dinh National Stadium - 5 min drive
  • Ho Chi Minh Mausoleum - 7 min drive

Getting around

  • Ga Thuong Tin Station - 20 min drive
  • Ga Hà Đông Station - 35 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 38 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Twitter Beans Coffee - ‬4 min walk
  • ‪Khao Lao - ‬3 min walk
  • ‪Lẩu Đức Trọc - Dịch Vọng Hậu - ‬2 min walk
  • ‪Cafe Huyen - ‬3 min walk

About this property

Smarana Hanoi Heritage - Hotel and Retreats

Luxury Art Deco hotel near Indochina Plaza Ha Noi
Smarana Hanoi Heritage - Hotel and Retreats offers its guests a full-service spa. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Smarana Hanoi Heritage - Hotel and Retreats. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Hanoi hotel.

  • 1 building
  • 20 guestrooms or units
  • 9 levels
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Smarana Hanoi Heritage - Hotel and Retreats offers 20 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Smart televisions come with premium cable channels and Netflix. Accommodation at this 4.5-star hotel has kitchenettes with fridges, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. The spa is open daily.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (VND 150,000 per day); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 5 spaces per unit)

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:00 AM for a fee: VND 500,000 for adults and VND 350,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • La Carpe
  • La Memoire
  • Lunaire

Things to do

  • Art gallery
  • Full-service spa
  • Wine tasting room
  • Wine tours
  • Winery release events

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 9 floors
  • Art Deco architecture
  • Building
  • Built in 2022
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Netflix
  • Smart TV with premium cable channels
  • Streaming services

Food and drink

  • Champagne service
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Local meal delivery service
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Eco-friendly cleaning products available
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 4 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Smarana Hanoi Heritage - Hotel and Retreats

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 1360800
  • Christmas Eve (24 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
  • Christmas Day (25 December) Gala Dinner per adult: VND 1360800
  • Christmas Day (25 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: VND 1360800
  • New Year's Eve (31 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
  • New Year's Day (1 January) Gala Dinner per adult: VND 1360800
  • New Year's Day (1 January) Gala Dinner per child: VND 1360800 (up to 18 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately VND 500000 for adults and from VND 350000 for children
  • Airport shuttle fee: VND 835000 per vehicle (one-way, maximum occupancy 5)
  • Airport shuttle fee per child: VND 835000 (one-way), (up to 18 years old)
  • Nearby parking fee: VND 150000 per day (656 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 5 per cent
  • Credit card charges are subject to a surcharge of 4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, JCB International, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Smarana Hanoi Heritage - Hotel and Retreats?

Smarana Hanoi Heritage - Hotel and Retreats offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Smarana Hanoi Heritage - Hotel and Retreats?

Yep, Smarana Hanoi Heritage - Hotel and Retreats has a free self car park. Onsite parking is limited (max 5 spaces per unit).

Is there a spa on site at Smarana Hanoi Heritage - Hotel and Retreats?

Yep, there is an onsite spa at Smarana Hanoi Heritage - Hotel and Retreats. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Smarana Hanoi Heritage - Hotel and Retreats serve breakfast?

Yeah, local cuisine brekkie is served daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Smarana Hanoi Heritage - Hotel and Retreats?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Smarana Hanoi Heritage - Hotel and Retreats?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Smarana Hanoi Heritage - Hotel and Retreats?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Smarana Hanoi Heritage - Hotel and Retreats?

No, pets and service animals are not allowed.

Smarana Hanoi Heritage - Hotel and Retreats Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 14 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leung

Stayed 4 nights in Jan 2024

10/10 Excellent

Neville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service in small boutique hotel.
Very peaceful small boutique hotel in a bustling city. The hotel staff are simply exceptional.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Probably the nicest, best quality and best service I've ever experienced in many years of travelling. Made to feel like a king! Thank you.
Stayed 2 nights in Oct 2023

8/10 Good

Eunju

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel’s service & food was good but location was not really good
Stayed 2 nights in Jul 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff where very good
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and were very supportive when we had problems with our travel plans and arrangements with third parties. In particular, Victor, Peter and Sam were helpful, welcoming and friendly. Big thank you to Peter for running out to find cough syrup when we encountered language problems at the pharmacy. Highly recommended!

10/10 Excellent

Gallar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a vacation and decided to book this hotel because of the beautiful photos. This hotel is in an ideal position, a bit outside of the city center but in a very peaceful neighborhood, and we were extremely pleased with the attentions we received from all of the employees, particularly Phan. Breakfast at the hotel was really excellent, you might order from a number of options.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities