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Sheraton Hanoi Hotel

5-star property
K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, 1800 796 370
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4.3 out of 5
Excellent!
See all 15 wotif Reviews

"Facilities: Modern, Great gym & breakfast; Value: Reasonable; Service: Professional, Respectful, Courteous; Good local restaurants and cafes nearby " More

By Claire, from Australia - VIC - Melbourne on Sun 30 Nov 2014

Points Of Interest

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Hotel Description

A luxury stay in the heart of Hanoi awaits you at Sheraton Hanoi Hotel. You'll be 3.4 km (2.1 mi) from Dong Xuan Market and 3.5 km (2.2 mi) from Ho Chi Minh Mausoleum. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

A relaxing day at Oasis Relaxation can include hot stone massages, body scrubs, and facials along with aromatherapy and mani/pedis. The steakhouse, Hemispheres, is open for lunch and dinner. De Javu is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the gym, outdoor tennis court, sauna, and kids' swimming pool. 14854 square feet (1380 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Tay Ho hotel, you'll be 3.8 km (2.4 mi) from Hanoi Old City Gate and 4.3 km (2.7 mi) from Hoan Kiem Lake.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$189* Per night/room 26 Feb. - 27 Feb.

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Sheraton Hanoi Hotel ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Hanoi Hotel

Everyone (1) Couples (10) Family (4)
4 out of 5
Pros: Nice gym, good breakfast offering
Cons: Having to pay for internet! Food & drinks in lobby bar were expensive
Location: Tranquil
Facilities: Modern, Great gym & breakfast; Value: Reasonable; Service: Professional, Respectful, Courteous; Good local restaurants and cafes nearby

Posted by , from Australia - VIC - Melbourne on 30 Nov. 2014

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5 out of 5
Pros: Quiet but also close to city centre
Cons: Food was ok
Location: Tranquil, Just right
Facilities: Top of the line, Outstanding; Value: Inexpensive; Service: Remarkable, Go the extra mile, Outstanding; Cleanliness: Spotless;

Posted by , from Australia - SA - Adelaide on 24 Jan. 2014

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5 out of 5
Pros: Decor
Cons: Pillows

Posted by , from Australia - QLD - Sunshine Coast on 24 Jul. 2013

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3 out of 5
Pros: Nice view of West Lake
Cons: Booked in ona Sunday and were told they couldnt find our reservation because it was the reservation departments day off????
Value: Moderate; Very disappointed in the book-in service

Posted by , from Australia - NT - Darwin on 31 May 2013

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5 out of 5
Pros: The staf have been very professional and friendly.
Cons: The pool bar is not operational.
Location: Away from it all
Facilities: Home away from home; Value: Great deal, A steal; Service: Go the extra mile; Cleanliness: Spotless; There are excellent restaurants nearby.

Posted by , from Australia - QLD - Brisbane on 3 May 2013

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5 out of 5
Pros: Great Tapas in Chime Bar
Cons: Expensive drinks at Bar
Value: A steal;

Posted by , from Australia - QLD - Gold Coast on 2 May 2013

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5 out of 5
Pros: Great gym and quiet pool area
Cons: Expensive in house drinks and massage

Posted by , from Australia - QLD - Gold Coast on 2 May 2013

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5 out of 5
Pros: Great gym
Cons: Shuttle service does not provide a reasonable evening pick up time from old quarter
Location: Just right
Facilities: State of the art; Value: A steal; Service: Go the extra mile; Cleanliness: Immaculate; Venus spa directly opposite hotel is excellent

Posted by , from Australia - QLD - Gold Coast on 29 Apr. 2013

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5 out of 5
Pros: Upgrade to club lounge. Impressive array of food and drink. Friendliness of staff.
Cons: Pool closed for maintenance.
Location: Great, Lovely Lakeside location
Facilities: Above average; Value: Great deal; Service: Outstanding; Cleanliness: Spotless; We only had one night as we were transferring but noticed a lot of restaurants and cafes nearby.

Posted by , from Australia - VIC - Melbourne on 23 Mar. 2013

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5 out of 5
Pros: Big rooms and amazing barthroom
Cons: No free internet in rooms. very expensive to use if you paid for it
Location: Tranquil, Good views, little far from main town
Facilities: Above average, need free internt in room; Value: Great deal, Fantastic; Service: Flawless, Remarkable; Cleanliness: Spotless, Immaculate; very happy

Posted by , from Australia - VIC - Regional VIC on 22 Oct. 2012

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About the Sheraton Hanoi Hotel

Location K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, 10000

Property Features

Sheraton Hanoi Hotel offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 14854 square feet (1380 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the luxury Sheraton Hanoi Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 299 guestrooms or units
  • 18 levels
  • 2 dining venues
  • 14854 sq ft of conference space
  • 1380 sq m of conference space
  • Built in 2004
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Hanoi Long Bien Station (3.2 km / 2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Hanoi Hotel offers 299 accommodations with fireplaces and minibars. Beds feature Select Comfort mattresses. Televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Fireplace
  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Oven D'or - Onsite restaurant. A children's menu is available. Reservations are required.

Hemispheres - Overlooking the garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

De Javu - This bar specializes in international cuisine and serves dinner and light fare. Open daily.

Lobby Lounge - Onsite coffee shop. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. To check in, go to Club Lounge To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Sheraton Hanoi Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to Club Lounge
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.31 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sheraton Hanoi Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses wind energy.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Car recommended
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - wind
  • Children stay free: Maximum age 4
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 25 for adults and USD 12.5 for children (approximately)
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.31 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanoi Hotel Sheraton
  • Hanoi Sheraton
  • Hanoi Sheraton Hotel
  • Hotel Sheraton Hanoi
  • Sheraton Hanoi
  • Sheraton Hanoi Hotel
  • Sheraton Hotel Hanoi
  • Sheraton Hotel Hanoi Hotel
  • Sheraton Hanoi Hotel Hotel
  • Sheraton Hanoi Hotel Hanoi
  • Sheraton Hanoi Hotel Hotel Hanoi

You should know

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 3-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.