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4.8 out of 5

"The staff were so helpful and friendly. They speak excellent English. The assistance with tours was fantastic. The room was lovely. Staff would go abo ... " More

By a verified traveller on Sun 14 Jul 2019

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Hotel Description

Oriental Suite Hotel & Spa places you in the center of Hanoi, within a short 5-minute stroll of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Highlights at this Art Deco hotel include in-room free WiFi, free Internet, and fireplaces.

A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, body treatments, and aromatherapy. The restaurant, Romance, serves Vietnamese cuisine and is open for breakfast, brunch, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Old Quarter hotel include Dong Xuan Market and Hanoi Old City Gate.

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$74* Per night/room 31 Jan. - 1 Feb.

Royal Suites, big balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Suite, Connecting Rooms, City View (Oriental)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Oriental Suite Hotel & Spa ratings based on 9 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oriental Suite Hotel & Spa

Everyone (6) Couples (2) Family (1)
5 out of 5
The staff were so helpful and friendly. They speak excellent English. The assistance with tours was fantastic. The room was lovely. Staff would go above and beyond to help. The restaurant was closed for renovations which was a shame. Would definitely stay again.

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Andy Vu

Dear Sir/madam,   Thank you for your precious review of our hotel. We are so delighted to hear that you enjoyed your stay with us. We appreciate your every words about our facilities and our service. Besides, we are so happy to realize that our effort was recognized. Once again, thank you for all the compliments. I hope this won’t be your last visit in our hotel. It would be great if you come back with us in the future.   Best regards, Andy Vu

4 out of 5
We had a terrible start to our stay in Hanoi as we were over charged by our taxi driver from the airport ( it is common so i would recommend just using the airport transfer service offered by the hotel). The reception staff that greeted us (Sarah and Bailey) were amazing and helped us in every way they could. They even tried to track down the taxi driver! The room was very clean and stylish and was exactly as described. Only thing missing was a good rooftop bar! Only other comment was the breakfast selection was quite limited but everything available was great. The staff were lovely and the hotel is in a great location! Friday and Saturday nights the street in front of the hotel turns into the bustling night market so get ready to barter!

Posted by , from Perth on 11 May 2019

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Comment from Hotel Management

12 May 2019 by Andy Vu

Dear Mr/Ms. Steelcaps&Suitc,   Thank you for staying with us as well as taking the honor to receive your valuable review about us. Your review would be passed to our hotel manager and our colleagues to improve our hotel service better. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.   Regards Andy Vu

5 out of 5
We had an excellent introduction to Hanoi staying at the Oriental Suites and Spa :-) The staff were fabulous, especially My (Sarah), Hanna, and Henry, who were always happy, extremely helpful and welcoming and made our stay at their beautiful hotel a great experience. We Highly recommend a stay at the Oriental Suites and Spa Hotel if you’re intending to visit Hanoi.

Posted by on 9 May 2019

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Comment from Hotel Management

12 May 2019 by Andy Vu

Dear Mr.,   Thank you very much for choosing our hotel as your accommodation in Hanoi city. We are so delighted to hear your good review about us. We know that nothing is perfect, however, we will always try our best to bring you the most memorable impression in our beautiful city. We hope that our hotel services and staff will be an unforgettable after-taste to welcome you back next time.   Sincerely, Andy Vu

5 out of 5
Great customer service at the hotel, the staff were incredibly friendly. The hotel was beautiful with lovely rooms. The only area of improvement would be to have English news channels on TV.

Posted by on 28 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Andy Vu

Dear Sir/Madam, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel. Regards Andy Vu

5 out of 5
Very helpful staff and close to the lake reasonable price

Posted by , from Australia on 18 Aug. 2018

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Comment from Hotel Management

20 Aug. 2018 by Andy vu

Dear Mr. Rick, Hope that email finds you all well! On behalf of the entire team at the Ogallery Premier Hotel, I would like to share our gratitude with you for choosing and staying at our hotel. Having chance to welcome you and to be apart of your trip in Hanoi was such an honor we had. Happily, at the Ogallery Premier Hotel, you had a wonderful time and memorable stay. Allow me to take this moment to express our most sincere thanks for being our guests. Once reading your beautiful feedback, I do believe that you had a pleasant stay at the Ogallery Premier Hotel. Again, thank you again for being our guest and look forward to meeting you again in Hanoi. Sincerely, Andy Vu

5 out of 5

Great location, excellent staff

We recently stayed here on our Honeymoon. Staff were excellent and were very helpful on our stay in Hanoi. They set up rose petals and a cake on our bed for the honeymoon with a bottle of wine. Rooms were very nice and clean. Highly recommended place to stay near the lake.

Posted by on 28 Nov. 2017

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5 out of 5

Small hotel , with very attentive staff.

Pros: Staff , food, and rooms comfortable . Rain water shower head is also good
Location: Near water puppet show, close to ATMs and the action of the Old Quarter and the lake .
Great small hotel . Well located in Old Quarter near the lake . The rooms are comfortable and our balcony room was very spacious. The best thing is the staff , who are very helpful and friendly. Almost all staff speak very good English and if you want to book a tour the team will organise that for you with ease .. would stay here again , and I recommend

Posted by , from Australia on 10 Jul. 2017

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4 out of 5

Fabulous location

Pros: Other than our final morning the staff were fabulous and treated us very well. Also the location was great, and very quiet given where it was.
Cons: If you have a 24 hour reception service the staff should be awake!
Location: Weekend night markets are held on the same street as the hotel. Close to the lake and all the must sees are a short taxi ride away.
We thoroughly enjoyed our stay here, and the staff were generally amazing. Treated us very well. The rating would have been higher but sadly we were let down on our last night by the night reception. We had requested a wake up call for 3.30am to meet a 6am flight. We had had wake up calls before and had never been let down. We confirmed at 11pm with the night reception our request and he confirmed it was OK. For some reason I felt uneasy so set my alarm as well. Lucky I did so as the 3.30am call never came, and we would have missed our flight. When we went downstairs the staff were asleep on the sofa. Very disappointing and it put a dampener on what was otherwise a fantastic stay.

Posted by , from Brisbane on 22 May 2017

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5 out of 5

Great place to stay right in the City

Pros: Location, Staff- all friendly and fantastic
Location: Best location for food, shopping, and close to the lake.
Fantastic small hotel right in the heart of Old Quarters. Nothing was too much trouble for the staff. Special mention to Jimmy, one of the managers who was very accomodating to our requests. I have no hesitation in recommending this place. Just a note, if your stay there is on the weekend, the night market is just right outside the hotel. Convenient, but can get a bit noisy if you are staying in one of the rooms on the lower floors looking out to the front of the hotel.

Posted by on 29 Apr. 2017

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Property Features

Oriental Suite Hotel & Spa offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Oriental Suite Hotel & Spa also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. This 4-star Hanoi hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 8 levels
  • Built in 2008
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Hanoi Long Bien Station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Oriental Suite Hotel & Spa offers 40 accommodations with fireplaces and minibars. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Fireplace
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

Romance - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 6
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 17
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Oriental Suite Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Oriental Suite Hotel & Spa

Policies

Early check-in is available for groups that reserve 5 rooms or more.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay for free – 4
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free: Maximum age 1
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 10 per person (approximately)
  • Airport shuttle fee: USD 19 per room (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serenade Hanoi
  • Serenade Hotel
  • Serenade Hotel Hanoi
  • Oriental Suite Hotel Hanoi
  • Oriental Suite Hotel
  • Oriental Suite Hanoi
  • Oriental Suite
  • Oriental Suite & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel
  • Oriental Suite Hotel & Spa Hanoi
  • Oriental Suite Hotel & Spa Hotel Hanoi

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.