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4.3 out of 5

"you are not allowed to vape in the smoking rooms hotel staff told me the spa was open when it was not smoking room smells funny room reclinin ... " More

By a verified traveller on Tue 17 Apr 2018

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Hotel Description

A luxury stay in the heart of Hanoi awaits you at Mövenpick Hotel Hanoi. Within just a 15-minute stroll, you'll find St. Joseph's Cathedral and Hoan Kiem Lake. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

You can enjoy cable TV, coffee/tea makers, and free newspapers, featured in all 154 soundproofed rooms. Minibars provide free refreshments, and room service is also available. Nice touches to enhance your stay include slippers and free toiletries. Additionally, free local calls, free bottled water, and safes are available.

A day of pampering can include deep-tissue massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Mangosteen Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Business travelers can take advantage of a business center and limo/town car service. Additionally, you'll find a winery, free WiFi in public areas, and a fitness center. Buffet breakfast is available daily between 6:30 AM and 9 AM. There's also limited parking, along with the convenience of train pick-up service.

Sights within a 20-minute walk of this 4.5-star Hoan Kiem hotel include Thang Long Water Puppet Theatre and Hanoi Opera House.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$77* Per night/room 14 May - 15 May

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mövenpick Hotel Hanoi ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mövenpick Hotel Hanoi

Everyone (2) Couples (1) Business (1)
4 out of 5
you are not allowed to vape in the smoking rooms hotel staff told me the spa was open when it was not smoking room smells funny room reclining chair did not recline.

Posted by , from australia on 17 Apr. 2018

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Comment from Hotel Management

2 May 2018 by Nicolas Josi, General Manager

Dear Tony, Thank you for your review and recent stay with us.We look forward to your next visit and wish you all the best in the meantime. With kind regards,

4 out of 5

Good value for money

We had a nice two night stay at this hotel. Pricing was great. Breakfast was good but not great. Staff very friendly. Location meant that we mostly caught taxis to sightsee and dine.

Posted by , from Perth Australia on 4 Nov. 2017

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Comment from Hotel Management

23 Nov. 2017 by Nicolas Josi - General Manager

Dear Graham, Thank you for your great reviews and rating on your recent stay with us. We all look forward to welcoming you soon back to Hanoi and wish you in the meanwhile all the best. With kind regards, Nicolas Josi – General Manager - Mövenpick Hotel Hanoi.

4 out of 5

Name on arrival

Pros: Clean throughout and good staff
Cons: Signage
Location: As i was there on business it was centrally located and easy to get to all events and meeting by taxi or walk
Took a while to realise that the taxi had taken you to the correct hotel as the signage at the entry is only a gold plaque on the wall. As usual when you book in as a single they always try to put in two single bed room in lieu of what you booked. But once you challenge them an say you will issue a dissatisfied blog they suddenly fine the correct room even though they are fully booked. Staff service excellent other then trying the room trick and accommodation was as described and overall experience a good one

Posted by , from Sydney on 29 May 2017

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Comment from Hotel Management

31 May 2017 by Thuy Ha Dang

Dear Chris on Wotif, Thank you for taking the time to share your feedback from your recent stay with us at The Mövenpick Hotel Hanoi. We make every effort to ensure your expectations are exceeded and we sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors. We all look forward to welcoming you soon back to Hanoi and wish you in the meanwhile all the best. With kind regards, Mövenpick Hotel Hanoi.

5 out of 5
Pros: Beautifully presented chic room. Lovely.
Cons: No free wifi? Even cheap hotels have this!
Location: Right in the thick of it.
Facilities: But no free wifi :-(; Service: Flawless; Cleanliness: Immaculate; The staff were excellent. Friendly, engaging and very helpful.

Posted by , from Australia - VIC - Melbourne on 5 Apr. 2013

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A winery is on site. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and limo/town car service. There are 4 meeting rooms available. A fitness center, spa services, and tour/ticket assistance are also featured at the luxury Mövenpick Hotel Hanoi. This 4.5-star Hanoi hotel is smoke free.

  • 1 building
  • 154 guestrooms or units
  • 12 levels
  • Built in 1997
  • Winery on site
  • Dining venue
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Limited onsite parking

Transport

  • Airport: Noi Bai Intl. Airport (HAN) (25.9 km / 16.1 mi)
  • Train station: Hanoi Railway Station (0.5 km / 0.3 mi)
  • Property shuttles: Train station pick-up

Room Amenities

Mövenpick Hotel Hanoi offers 154 air-conditioned accommodations with minibars (stocked with some free items) and safes. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Stocked minibar (select free items)
  • In-room dining
  • LCD television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9 AM.

Mangosteen Restaurant - This restaurant serves breakfast, lunch, and dinner.

Room service is available.

Spa Services

  • Facial treatments
  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1020000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 480000 per person (approximately)
  • Rollaway bed fee: VND 1020000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Movenpick Hanoi
  • Moevenpick Hanoi
  • Mövenpick Hanoi
  • Movenpick Hotel Hanoi
  • Mövenpick Hotel Hanoi Hotel
  • Mövenpick Hotel Hanoi Hanoi
  • Mövenpick Hotel Hanoi Hotel Hanoi

You should know

  • Mövenpick Hotel Hanoi offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.