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5.0 out of 5

"Thank you for great rooms .. the best coffee offered in rooms .. plunger & ground coffee .. tops... just make wifi free no one has to pay for that any ... " More

By a verified traveller on Thu 01 Jun 2017

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Hotel Description

A luxury stay in the heart of Hanoi awaits you at InterContinental Hanoi Westlake. You'll be 3.1 km (1.9 mi) from Ho Chi Minh Mausoleum and 3.7 km (2.3 mi) from Hanoi Old City Gate. Highlights at this hotel include 3 restaurants, 3 bars/lounges, and an outdoor swimming pool.

You can enjoy free WiFi, free wired Internet, and balconies, featured in all 318 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Select Comfort beds and pillow menus welcome you to a good night's rest, and other nice touches include soaking tubs and rainfall showerheads. LCD TVs, coffee/tea makers, and free newspapers are also available.

The restaurant, Cafe Du Lac, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the 24-hour health club, sauna, kids' swimming pool, and pool loungers. Business amenities include a conference center, a business center, and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

This 5-star Quảng An hotel is 4.3 km (2.6 mi) from Hoan Kiem Lake and 4.4 km (2.7 mi) from Thang Long Water Puppet Theatre.

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$126* Per night/room 14 Aug. - 15 Aug.

Deluxe Room, 1 King Bed, View (Panoramic View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds, View, Overwater (Panoramic)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 2 Bedrooms (Residence)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Lotus)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite, 2 Double Beds, View (Panoramic View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

InterContinental Hanoi Westlake ratings based on 5 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Hanoi Westlake

Everyone (4) Business (1)
5 out of 5

Great but just make wifi free .. why not ?

Thank you for great rooms .. the best coffee offered in rooms .. plunger & ground coffee .. tops... just make wifi free no one has to pay for that any more !!! But thank you for a great few days

Posted by on 1 Jun. 2017

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5 out of 5

Amazing, great facilities and very helpful staff.

Pros: Staff, location and the set up is amazing.
Amazing staff very helpful. great location with everything close enough but you can also escape from the business. I've stayed in about 20 intercontinental's around the world and they always please me but this one was amazing.

Posted by on 8 Apr. 2016

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Comment from Hotel Management

30 Apr. 2016 by Trang

Dear Anonymous, Thank you for choosing InterContinental Hanoi Westlake for your stay in Hanoi. It is really great to know that we can make a memorable stay for you by our services. We are very much looking forward to welcoming you back in the near future. Kind regards, Trang Nguyen PA to General Manager

5 out of 5
good service. the hotel staff are the best. will choose to stay again.

Posted by , from sydney on 16 Nov. 2015

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5 out of 5

Home away from home

Cons: Laundry service was great but a little expensive.
Great place to stay when in Hanoi. Staff were fantastic, nothing was a problem for them.

Posted by , from australia on 22 Aug. 2015

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Comment from Hotel Management

25 Aug. 2015 by Trang

Dear barry, Thank you for your comment from your recent stay with us. I am very glad to know you had a great experience during your stay at InterContinental Hanoi Westlake. We hope to have opportunities to serving again soon. Kind regards, Trang Nguyen PA to General Manager

5 out of 5

Beautiful Hotel

This hotel was amazing perfectly situated with amazing staff, food, rooms, facilities etc. highly recommend anyone to stay here if staying in Hanoi you will not be disappointed.

Posted by on 6 Aug. 2015

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Comment from Hotel Management

12 Aug. 2015 by Trang

Dear Guest, It is great to receive positive feedback from our guests. Thank you for your great comments. InterContinental Hanoi Westlake doesnot offer the guests a surreal resort feeling in the middle of the busy Hanoi only with its uniquelocation, but also with its top-quality services. I hope to welcome you back soon. Warm regards, Trang Nguyen PA to General Manager

About the InterContinental Hanoi Westlake

Location 5 Tu Hoa, Hanoi, 10000

Property Features

InterContinental Hanoi Westlake offers its guests an outdoor pool, a children's pool, a 24-hour health club, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A library, a terrace, and tour/ticket assistance are also featured at the luxury InterContinental Hanoi Westlake. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 318 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Noi Bai Intl. Airport (HAN) (21.4 km / 13.3 mi)
  • Train station: Hanoi Long Bien Station (3 km / 1.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

InterContinental Hanoi Westlake offers 318 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Select Comfort beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Premium channels
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Cafe Du Lac - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Milan - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only.

Saigon - This restaurant specializes in Asian cuisine and serves dinner only.

Onsite venue #4 - cocktail bar.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 45 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 20 for adults and VND 10 for children (approximately)
  • Airport shuttle fee: VND 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: VND 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hanoi Westlake InterContinental
  • InterContinental Hanoi Westlake
  • InterContinental Westlake
  • InterContinental Westlake Hotel
  • InterContinental Westlake Hotel Hanoi
  • Intercontinental Hanoi Westlake Hotel Hanoi
  • InterContinental Hanoi Westlake Hotel
  • InterContinental Hanoi Westlake Hotel
  • InterContinental Hanoi Westlake Hanoi
  • InterContinental Hanoi Westlake Hotel Hanoi

You should know

  • InterContinental Hanoi Westlake offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.