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Heritage Ham Long Hotel & Spa

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A multi-story hotel with a classic architectural design, featuring arched windows and a balcony on the second floor.
Restaurant
Kitchen Studio Open Window

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$119
includes taxes & fees
15 May - 16 May

Explore the area

View map
42-44A Ham Long Str, Hoan Kiem, Hanoi, 111000
  • Place, Hoan Kiem Lake
    ‪10 min walk‬
  • Place, Hoa Lo Prison Museum
    ‪10 min walk‬
  • Place, Hanoi Opera House
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for HERITAGE SUITE

Minibar, in-room safe, iron/ironing board, free WiFi

HERITAGE SUITE

  • Sleeps 2

View all photos for JUNIOR ROOM NO WINDOW

Minibar, in-room safe, iron/ironing board, free WiFi

JUNIOR ROOM NO WINDOW

  • Sleeps 2

View all photos for STUDIO KITCHEN OPEN WINDOW

Minibar, in-room safe, iron/ironing board, free WiFi

STUDIO KITCHEN OPEN WINDOW

  • Sleeps 2

View all photos for PREMIER OPEN WINDOW

Minibar, in-room safe, iron/ironing board, free WiFi

PREMIER OPEN WINDOW

  • Sleeps 2

View all photos for FAMILY CONNECTING ROOM

Minibar, in-room safe, iron/ironing board, free WiFi

FAMILY CONNECTING ROOM

  • Sleeps 4

View all photos for PREMIUM DELUXE CITY VIEW

Minibar, in-room safe, iron/ironing board, free WiFi

PREMIUM DELUXE CITY VIEW

  • Sleeps 2

View all photos for BALCONY DELUXE CITY VIEW

Minibar, in-room safe, iron/ironing board, free WiFi

BALCONY DELUXE CITY VIEW

  • Sleeps 2

View all photos for SUITE WITH LIVING ROOM OPEN WINDOW

Minibar, in-room safe, iron/ironing board, free WiFi

SUITE WITH LIVING ROOM OPEN WINDOW

  • Sleeps 2

View all photos for STANDARD TRIPLE ROOM

Coffee and/or coffee maker

STANDARD TRIPLE ROOM

  • Sleeps 3

View all photos for Executive Suite City View

Minibar, in-room safe, iron/ironing board, free WiFi

Executive Suite City View

  • Sleeps 2

About the area

Hanoi

A luxury stay in the heart of Hanoi awaits you at Heritage Ham Long Hotel & Spa. Within a 20-minute stroll, you'll find popular places like Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and free buffet breakfast. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and Ayurvedic treatments. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and seasonal outdoor swimming pool. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Each morning free breakfast is served. There's also the convenience of airport pick-up service. .Attractions within a 10-minute drive of this 5-property class Hoan Kiem hotel include Hanoi Old Town Night Market and West Lake.

What's nearby

  • Center International Trade Fair Hanoi I.C.E - 8 min walk - 0.7 km
  • Hoan Kiem Lake - 10 min walk - 0.9 km
  • Hoa Lo Prison Museum - 10 min walk - 0.9 km
  • Hanoi Opera House - 12 min walk - 1.0 km
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 1.3 km

Getting around

  • Hanoi Railway Station - 18 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 43 min drive

Restaurants

  • ‪The Berryfield CF Cafe 10b Nguyễn Chế Nghĩa - ‬3 min walk
  • ‪Bít tết 53 - ‬2 min walk
  • ‪Workshop Coffee - ‬2 min walk
  • ‪The Alley - ‬3 min walk
  • ‪Bún Chả - ‬1 min walk

About this property

Heritage Ham Long Hotel & Spa

Heritage Ham Long Hotel & Spa offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 550 square feet (51 square metres) and includes a conference centre. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the luxury Heritage Ham Long Hotel & Spa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

This 5-star Hanoi hotel is smoke free.

  • 100 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • 550 sq ft of conference space
  • 51 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Heritage Ham Long Hotel & Spa offers 100 accommodations with minibars and a safe. 42-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 200,000 per day)
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (550 square foot of space)
  • Meeting room

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Heritage Ham Long Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of VND 1 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 500000 per vehicle (maximum occupancy 3)
  • Nearby parking fee: VND 200000 per day (98 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay and Samsung Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, cash, mobile payments, Apple Pay and Samsung Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • The seasonal pool will open in January and close in December.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

Is there a spa on site at Heritage Ham Long Hotel & Spa?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as Swedish massages.

How much does it cost to stay at Heritage Ham Long Hotel & Spa?

As of 14 May 2026, prices found for a 1-night stay for 2 adults at Heritage Ham Long Hotel & Spa on 15 May 2026 start from AU$119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heritage Ham Long Hotel & Spa have a pool?

Heritage Ham Long Hotel & Spa has a seasonal outdoor pool. The pool is open from January to December.

Does Heritage Ham Long Hotel & Spa serve breakfast?

You bet, complimentary buffet brekkie is served daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Heritage Ham Long Hotel & Spa?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Heritage Ham Long Hotel & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Heritage Ham Long Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Heritage Ham Long Hotel & Spa?

No, pets and service animals are not allowed.

Heritage Ham Long Hotel & Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 54 out of 61 reviews
Rating 8 - Good. 3 out of 61 reviews
Rating 6 - Okay. 4 out of 61 reviews
Rating 4 - Poor. 0 out of 61 reviews
Rating 2 - Terrible. 0 out of 61 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Ivan, Mixco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was stellar, very helpful and went out of their way to help us have a comfortable stay.
Stayed 1 night in Feb 2026

10/10 Excellent

Ivan, Mixco

Stayed 2 nights in Feb 2026

10/10 Excellent

Thanh Tam, Kirkland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was great
Stayed 3 nights in Feb 2026

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing and the hotel was great
Stayed 5 nights in Jan 2026

10/10 Excellent

Man

Stayed 2 nights in Jan 2026

10/10 Excellent

Man

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at Heritage Hamlong Hotel and couldn’t be happier with the experience. Every single staff member was incredibly accommodating and attentive, making the stay feel comfortable and stress-free from start to finish. The bellboys were always prompt and helpful, the reception team was warm, professional, and efficient, and housekeeping did an excellent job keeping the room spotless. A thoughtful touch that really stood out was how they kindly provided an air purifier in the room upon request. Breakfast was delicious with a great variety, and the bar at the Sora Restaurant deserves a special mention for its great ambiance and excellent service—perfect for relaxing in the evening. The spa services were also excellent and very relaxing, adding an extra layer of comfort to the stay. Laundry service was fast, convenient, and handled with care, which was especially appreciated. Overall, the hospitality here is outstanding. You can really feel that the entire team cares about guest comfort. I would absolutely recommend Heritage Hamlong Hotel and Spa and would love to stay here again.
Stayed 3 nights in Jan 2026

8/10 Good

Han

Liked: Cleanliness, staff & service, amenities
Very generous staffs. Hotel is nice and clean. Politely and welcoming. Excellent breakfast with soft music. Every single item is deluxe. We love it ! 👍🎄Thank you!
Stayed 1 night in Dec 2025

10/10 Excellent

MATTHEW

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and wonderful staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Man Keun

I had a wonderful sta
Stayed 8 nights in Nov 2025

10/10 Excellent

Ying Pooi

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff were very courteous. Good breakfast selection
Stayed 3 nights in Nov 2025

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Friendly staff nice rooms
Stayed 4 nights in Nov 2025

10/10 Excellent

Uyen

Stayed 1 night in Nov 2025

10/10 Excellent

Anh

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 1 night in Nov 2025

10/10 Excellent

Leanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was professional, attentive, and incredibly warm they arranged a smooth $25 USD airport pickup and greeting me with smiles, a welcome drink, and seamless check-in. The hotel is immaculate; new, modern, and tastefully designed. My room was spacious and featured the most comfortable bed I’ve ever slept in. Breakfast was outstanding: a mix of traditional Vietnamese and international dishes, including pho, dumplings, oxtail, stewed beef, fried chicken, tropical fruits, vegan options, and fresh pastries. I’m from the Caribbean, live in Italy, and travel often ,this breakfast is a true 10/10. The rooftop pool and bar are stunning, with skyline views and the best staff, very thoughtful, friendly, and professional. My favorite drink, the Long Bein Glow cocktail, was beautifully presented. Truly five-star hospitality with heart I’d return in a heartbeat
Stayed 6 nights in Oct 2025

10/10 Excellent

Laavaniya

Stayed 2 nights in Oct 2025

10/10 Excellent

Ragnhild

Stayed 3 nights in Jan 2026

10/10 Excellent

SU KYUNG

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very clean and comfortable. Every staff was kind and helpful. Spa was good, too. I had good time. Special thanks to Mr Chun for being extra attentive in taking care of my inquiry. I would stay here if I come to Hanoi again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nedim

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig godt utvalg og god mat
Stayed 4 nights in Dec 2025

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, amenities
Fantastiskt hotell med fantastisk personal! Vi blev väl omhändertagna och uppskattade. Hotellet är sagolikt fint och med stort och fint rum. Frukosten var supergod och bra!
Stayed 1 night in Dec 2025

10/10 Excellent

TETSURO

Stayed 2 nights in Nov 2025

10/10 Excellent

Maik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr zuvorkommende Mitarbeiter, eine komfortable Zimmerausstattung (super bequemes Bett und geräumiges Bad), ein kleiner aber feiner Pool mit spektakulärer Aussicht, eine ideale Lage ( alles ist gut zu Fuß zu erreichen, trotzdem ist es im Hotel ruhig und entspannt ), … Unser Aufenthalt war perfekt, und falls wir noch einmal nach Hanoi kommen, werden wir auf jeden Fall wieder hier wohnen.
Stayed 8 nights in Oct 2025

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Marte-Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t miss out on this new gem in Hanoi!

All though this is a brand new hotel and it wasn’t 100% finished - it did not disappoint at all! All the staff were super helpful and service oriented, and open about it being newly built. They did their absolute best to accommodate, and I’d definitely stay here again if I ever go back to Hanoi.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025