There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.
There's an onsite business centre. The family-friendly Heart Hotel also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.
This 3.5-star Hanoi hotel is smoke free.