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Lotusama Hanoi Hotel

Property class: 4

Photo gallery for Lotusama Hanoi Hotel

A room with a wooden staircase, a round seating area with cushions, and a large window with curtains.
A cozy indoor seating area with a sofa, cushions, and a decorative vase.
A traditional interior with wooden paneling, a patterned floor, a green sofa, a large green vase, and a hanging lamp.
A buffet with various food items and condiments.
A lobby with a wooden reception desk, a mirror reflecting the interior, and a brick wall.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping
The current price is AU$83
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
35 Hang Ga, Hoan Kiem, Hanoi
  • Place, Dong Xuan Market
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Place, Hoan Kiem Lake
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪41 min drive‬

Room options

View all photos for Superior Double Room

A neatly made bed with white linens, a round wall decoration of flowers, a vase with flowers, and a small table with a clock and a phone.

Superior Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room, Balcony

A hotel room with two beds, a wooden headboard, a painting on the wall, a side table with a lamp, and a chair.

Family Triple Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Junior Double Room, Balcony

A hotel room with a large bed, a nightstand with a lamp, a wall clock, and a painting. There is a balcony with a view of the outside.

Junior Double Room, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Queen Bed

A neatly made bed with a book and flowers, a vase of flowers, and a painting on the wall.

Deluxe Double Room, 1 Queen Bed

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room, City View

A hotel room with a large bed, a television, a nightstand with a lamp, and a painting on the wall.

Executive Double or Twin Room, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Hanoi

At Lotusama Hanoi Hotel you'll be within just a 15-minute stroll of popular places like Hoan Kiem Lake and Hanoi Old Town Night Market. Highlights at this hotel include a restaurant and in-room free WiFi. .This hotel has free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include coffee/tea in a common area and laundry facilities. There's also the convenience of an airport shuttle. .Attractions within a 20-minute walk of this 4-property class Old Quarter hotel include St. Joseph's Cathedral of Hanoi and West Lake.

What's nearby

  • Dong Xuan Market - 5 min walk - 0.5 km
  • Quan Chuong Gate - 7 min walk - 0.6 km
  • Hanoi Old Town Night Market - 7 min walk - 0.6 km
  • Hoan Kiem Lake - 8 min walk - 0.7 km
  • St. Joseph's Cathedral of Hanoi - 10 min walk - 0.9 km

Getting around

  • Cát Linh Station - 4 min drive
  • Hanoi Long Bien Station - 9 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 41 min drive

Restaurants

  • ‪Bún Chả Nem Cua Bể - ‬1 min walk
  • ‪Egg Coffee & More - ‬2 min walk
  • ‪Cà Bóp - ‬1 min walk
  • ‪Tép Vietnamese Restaurant - ‬1 min walk
  • ‪Phở Huy 67 - ‬2 min walk

About this property

Lotusama Hanoi Hotel

There's a restaurant on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Lotusama Hanoi Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 21 guestrooms or units
  • 7 levels
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • Smoking in designated areas
  • Dining venue
Lotusama Hanoi Hotel offers 21 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Breakfast included
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  • Restaurant
4.8 out of 5, Exceptional, 2,172 reviews
The price is AU$76
includes taxes & fees
17 Oct - 18 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 200,000 per day); discounts available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 7 floors
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 AM
Early check-in subject to availability
Early check-in fee: VND 600000
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 800000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 460000 per vehicle (maximum occupancy 3)
  • Airport shuttle fee per child: VND 460000 (up to 5 years old)
  • Nearby parking fee: VND 200000 per day (66 ft away)
  • Early check-in fee: VND 600000 (subject to availability)
  • Late check-out fee: VND 800000 (subject to availability)
  • Credit card charges are subject to a surcharge of 4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property is also known as

Elite Home Hotel
Hanoian Elite Home
Hanoian Elite Home Hotel
Lotusama Hanoi Hotel Hotel
Lotusama Hanoi Hotel Hanoi
Lotusama Hanoi Hotel Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Lotusama Hanoi Hotel?

Lotusama Hanoi Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lotusama Hanoi Hotel?

As of 16 Oct 2026, prices found for a 1-night stay for 2 adults at Lotusama Hanoi Hotel on 26 Oct 2026 start from AU$83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Lotusama Hanoi Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Lotusama Hanoi Hotel?

Yep, you can grab a meal at Lotusama Hanoi Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Lotusama Hanoi Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Lotusama Hanoi Hotel?

No, pets are not allowed.

Lotusama Hanoi Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 27 reviews
Rating 8 - Good. 10 out of 27 reviews
Rating 6 - Okay. 1 out of 27 reviews
Rating 4 - Poor. 2 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

8.8/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and great staff
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying at the Lotusama hotel, the breakfast is the best of all hotels we have stayed, the staff are lovely and location is excellent, a home away from home
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Although we didn't get the room we booked the lovely staff worked hard to make amends. Our stay at the hotel and the area was excellent.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel with a great breakfast. Plenty of nice cafes and street food options nearby. The best part however is the staff, lovely, dedicated and attentive people who make you feel at home.
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and helpful!
Stayed 10 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay

We loved the friendly staff at this hotel, Chloe from reception was the stand out who went out of her way to make us feel so welcome. I’d also like to mention the chef who was incredibly friendly and makes the best omelette.😍
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very convenient spot. Almost everything was walking distance and if you don’t want to walk you can use their uber service called Grab. It’s super affordable. Great shops and entertainment nearby. The hotel is very clean and they have 24/7 staff which was nice. Check-in can be any time but it’s best to also let them know if you have a late flight in. Check out time is 12pm but if you want to explore before your flight they will hold your luggage for you until you are ready. They provide laundry service if need be and free breakfast.
Stayed 7 nights in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Room was very small and had a strong odour, the bathroom was full of mould and initially didn’t drain at all, the drainage was resolved on request but water still pooled in the bathroom. The room had no natural light and every little ventilation. The mattress had collapsed on one side and the sheets had stains.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the price. The rooms were smaller than expected. especially if you have big suitcases there isn't much space for storage. we didn't get a room with a view so it felt claustrophobic. the window was just a wall. which I guess was expected. other wise the room service, facility, food, reception service was great. The staff was quite helpful when it comes to helping us plan our excursions
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good location.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Først viste det sig til at vi havde fået et værelse med vindue - men ikke et rigtigt vindue da der bag gardinet var en stor mur. Det brokkede jeg mig over og heldigvis havde de mulighed for at give os et andet værelse. Det andet havde været no go for mig - ville ønske at det havde stået i værelsesbeskrivelsen da jeg bookede
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Rummet va lite slitet, men helt ok. Personalen va underbara.
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
ベトナムを感じさせる素敵なホテルだったのに　洗面台の下のパイプがなく床の排水口まで、垂れ流し！これが正解なのかスタッフに問うた。室内履物はビーサン、擦り傷できそうなので履かなかった。バゲージラック無いので不便。
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
朝ごはんだけ少し残念でしたが、その他は満足でした。
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

강력 추천!!

베란다가 있는 숙소를 예약하고 싶어서 찾은 곳인데 리뷰가 별로 없어서 조금 걱정을 했어요. 그런데 너무 즐거운 시간을 보내서 이렇게 리뷰를 씁니다! 직원들이 모~두 너무나 친정합니다. 지내는 동안 배려와 따뜻한 마음에 감동을 받았어요. 숙소 내 엘레베이터도 있고 조식도 훌륭합니다. 조식에서 주는 쌀국수가 너무 맛있어서 이번 여행때 쌀국수는 따로 안사먹었어요 ㅋㅋ 에어콘 빵빵하게 잘 나오고 숙소도 깨끗해요. 위치도 하노이 관광에 최적화 되어있습니다. 호텔에서 나와서 오른쪽으로 두번 꺾으면(호텔 뒷골목) 있는 분짜집에서 분짜와 넴도 너무 맛있고 편의점, 카페 등도 다 가까워요. 그리고 호텔이 통창이라 뷰 너무 좋고 베란다에서 거리 바라보는 재미도 있습니다. 방음이 우리나라 이중창만큼은 안되는지라 골목 오토바이소리가 시끄럽다는 이야기도 있는데 그냥 저는 알람처럼 들었고 ㅋㅋ(한밤중엔 조용해요) 오히려 베트남의 활기를 느낄 수 있어서 좋았습니다. 다만 따뜻한 물이 안나오네요ㅠㅠ 날씨가 더워서 그냥 시원하게 씻었어요 ㅋㅋ 아마 다음에 하노이에 또 가게된다면 이 호텔에 가게되지 않을까 싶습니다. 100점 만점에 99점!!!
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Erg goed hotel

Erg goed hotel, we hadden er 1 met raam, maar dat zou ik normaal wel pakken maar in Hanoi is het zo druk op de weg en ze toeteren echt voor elke scheet. Dat we alleen de airco hebben gebruikt en raam dicht gelaten. Je kon toch niet verder kijken dan 20 cm want daar begon de muur van de buren. Ontbijt prima chrosantjes, brood, kaas, ham, fruit eitjes worden op bestelling gedaan hoe je hem wilt hebben of noedels soep. Elke afdeling heeft 2 slaap kamers weinig last van de buren. Erg veilig hotel. Airco werkte prima, vriendelijk personeel
Stayed 4 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket trevlig och hjälpsam personal! Bra frukost. Rent och fint!
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024