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Hanoi Malo Boutique Hotel

3.0 star property
Hotel with a full-service spa, a short walk to Hoan Kiem Lake

Photo gallery for Hanoi Malo Boutique Hotel

Comfortable accommodations feature a large bed, two smaller beds, a desk, and a mirror.
Guests can dine in style with a long table set for a meal, surrounded by comfortable chairs and beautiful flowers.
Relax in this stylish living room with a blue sofa, coffee table, and coastal artwork.
Souvenir coin featuring Vietnam's cultural landmarks on display.
Relax in our stylish lobby with a seating area, reception desk, and beautiful views of the water.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
30 Lo Su, Hoan Kiem District, Hanoi, 844
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Suite

Minibar, in-room safe, desk, blackout curtains

Family Suite

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Free bottled water
Electric kettle
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Free bottled water
Electric kettle
Minibar
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Room, Connecting Rooms

Room, Connecting Rooms

Room, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Hairdryer
Free bottled water
Electric kettle
  • 34 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Free bottled water
Electric kettle
Minibar
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Free bottled water
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Free bottled water
Electric kettle
Minibar
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Hanoi

At Hanoi Malo Boutique Hotel you'll be within just a 10-minute stroll of popular attractions like Hoan Kiem Lake and Hanoi Old Town Night Market. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include dry cleaning/laundry services, free newspapers in the lobby and a porter/bellboy. There's also the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 3-property class Old Quarter hotel include Hanoi Opera House and St. Joseph's Cathedral of Hanoi.

What's nearby

  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • Hanoi Old Town Night Market - 7 min walk - 0.6 km
  • Hanoi Opera House - 10 min walk - 0.9 km
  • St. Joseph's Cathedral of Hanoi - 13 min walk - 1.2 km

Getting around

  • Hanoi Long Bien Station - 18 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 38 min drive

Restaurants

  • ‪Bánh Mì Bà Dần - ‬1 min walk
  • ‪Bánh Xèo Zòn - Lò Sũ - ‬1 min walk
  • ‪Mì, Phở Xào, Cơm Rang - Lò Sũ - ‬1 min walk
  • ‪Food Corner - ‬1 min walk
  • ‪Namaste Hanoi - ‬1 min walk

About this property

Hanoi Malo Boutique Hotel

Hotel with a full-service spa, a short walk to Hoan Kiem Lake
There's a restaurant on site. Public spaces have free WiFi. Hanoi Malo Boutique Hotel offers its guests a full-service spa. An airport shuttle (available 24 hours) is available for a fee. Hanoi Malo Boutique Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Free self parking is available.

This 3-star Hanoi hotel is smoke free.

  • 21 guestrooms or units
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Hanoi Malo Boutique Hotel offers 21 air-conditioned accommodations with minibars and a safe. 40-inch LCD televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 420000 per vehicle (one-way)
  • Rollaway bed fee: VND 200000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property is also known as

Hanoi Malo Hotel Hanoi
Hanoi Malo Boutique Hotel Hotel
Hanoi Malo Boutique Hotel Hanoi
Hanoi Malo Boutique Hotel Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Hanoi Malo Boutique Hotel?

Hanoi Malo Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hanoi Malo Boutique Hotel?

Yep, Hanoi Malo Boutique Hotel has a free self car park.

Is there a spa on site at Hanoi Malo Boutique Hotel?

Yep, there is an onsite spa at Hanoi Malo Boutique Hotel.

Is there a free airport shuttle available at Hanoi Malo Boutique Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hanoi Malo Boutique Hotel?

Yep, you can grab a meal at Hanoi Malo Boutique Hotel's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Hanoi Malo Boutique Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hanoi Malo Boutique Hotel?

No, pets are not allowed.

Hanoi Malo Boutique Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 86 out of 129 reviews
Rating 8 - Good. 10 out of 129 reviews
Rating 6 - Okay. 5 out of 129 reviews
Rating 4 - Poor. 13 out of 129 reviews
Rating 2 - Terrible. 15 out of 129 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks to May

First of all may the reception girl was absolutely amazing. On the other hand the boss lady was not so amazing. Small rude behaviors. Always dressed up in some fancy outfits. Then when the new manager came she rudely told me to deal with although I had dealt with her for a few days. Room was clean and comfy. The place had a different name than what's on hotels. Com.
Stayed 3 nights in Jan 2025

2/10 Terrible

Rio

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all this hotel doesn’t even exist. It is under a new name. There are much better places to stay at at this price point. All they did was try to sell us tours over and over and every night the lobby was full of people complaining about how the rooms do not look as they did in the pictures. The building is old and not well maintained and the attitude towards good service was lacking. Clean sheets were being folded on the floor and staircase, and despite having one of the nicest rooms in the building, the room had and odd smell, the walls were dirty, the shower door was missing, and the window blinds did not go up. It is not worst possible room but at the price it’s listed and the pictures posted, it is a scam.
Stayed 3 nights in Dec 2024

4/10 Poor

Ifechukwu Pious, Desa Park City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 3 nights in Mar 2024

6/10 Okay

Kiet

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Samantha

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Do not stay here.

My friend and I stayed here for two nights and I’m NEVER one to complain. But this was one of the worst experiences. When we arrived they told us that we were being “upgraded” and walked us to a completely different hotel. That hotels AC didn’t work and I went to let the front desk know so we could get moved. It was SO hot in that room, we were miserable. They told me I had to go back to the original hotel to tell them???? I eventually got them to come up to the room to look at it. The man looks at it, tells me it’s broken, tells me to wait there and then I didn’t hear from him for HOURS. Then finally in the middle of the night they moved us BACK to the original hotel. They treated me like I was a child and an Idiot. After reading more reviews i’ve noticed that stuff like this happens a lot. Do not waste your money on this place, you will 100% be able to get more out of your money somewhere else.
Stayed 2 nights in Oct 2023

10/10 Excellent

lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location. Good and new room
Stayed 1 night in Sep 2023

10/10 Excellent

hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had excellent experience with this hotel, the family suite room so big and comfortable for family of 4 members. Ms Rosa hotel manager was super nice and helpful, she treated us like her friends, organized everything for us in Vietnam for 1 months travel. We love ❤️ so much Malo hotel and ms Rosa
Stayed 1 night in Sep 2023

10/10 Excellent

angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Clean rooms and spacious for its location. Friendly and welcoming staff.
Stayed 4 nights in Sep 2023

4/10 Poor

eagle

Disliked: Cleanliness
Stayed 5 nights in Sep 2023

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is hidden from the road. The sign is invisible. It was hard to find. The path to the hotel is narrow and dirty. The rooms had insects and roaches. One of the rooms did not have soap. The hotel did not have dining facility. We were escorted to eat breakfast in another hotel. The price is high for such a hotel -- $20 per night is more reasonable than I had paid to reserve it.
Stayed 1 night in Jul 2023

2/10 Terrible

Yun Lung

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
i arrived in the early hours of the morning, and the check-in was not particularly welcoming. I realise she wanted to get to sleep, but no information or advice was given to me. Lots of building work going on, and a loud generator was close to my outer wall, so quite noisy. No other information regarding the area or any local maps provided. I did not feel particularly welcome. But was clean and tidy, and room was quite nice.
Stayed 2 nights in May 2023

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet property close to the river, however quite difficult to find as it’s down an alleyway. The room was nice and had a mini fridge and soaps for the shower etc. Staff were very helpful with booking a taxi to the airport
Stayed 2 nights in May 2023

4/10 Poor

Pia

Travelled with group
Disliked: Property conditions & facilities
Rooms not what it looks like in the pictures. Old and run down. Room and lifts smelt damp. Beds old and not comfortable
Stayed 2 nights in May 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel and great location, staffs so friendly and helpful…
Stayed 1 night in Apr 2023

10/10 Excellent

tran

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful family room, good location, friendly staffs , ms Rosa arranged my family for great trip to Halong bay...Great service and staffs
Stayed 1 night in Apr 2023

10/10 Excellent

tran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had wonderful stay with big family suite room, we had great stay , great service, thank you so much for wonderful stay. Ms Rosa was nice manager
Stayed 1 night in Apr 2023

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, friendly staff, value for money
Stayed 1 night in Apr 2023

2/10 Terrible

ERIC

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is a 2 star hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

John, Monona

Stayed 1 night in Apr 2023

2/10 Terrible

Phuong

Liked: Staff & service
Disliked: Cleanliness, room comfort

Stay away from this place

Stayed 1 night in Mar 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family of four were given a free upgrade to a larger suite upon arrival. The room had all of the basics with additional toiletries. The air conditioners worked well and the room and beds were clean. Even though the entrance is hidden away the hotel is in a convenient area of the Old Quarter. I felt that this was a great value for the price.
Stayed 1 night in Mar 2023

4/10 Poor

John

Travelled with group
Got room in the 7th floor. Lift available only till the 6th floor. Also the property has a narrow entrance through a shady area.