10/10 Excellent
rohit
Travelled with group
9 Mar 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi Hotel
Highly highly recommend this place to stay… its not the typical 5 star that one thinks of sheraton, westin etc but FOR SURE has tk be in uour selection when you travel to Hanoi. Its in the heart if the okd quarters .. with the hanoi bustle around it . A kool 10 min walk to the bus stop which make it super convenient to the airports and back .
Surrounded by the busy hanoi, hanoi spa stands out in its White col as a clean and brilliant choice … speckled with fantastic customer service by Lucy and her team who not only welcomes you and make you at home, but give you a clear and convenient way to get to know hanoi - keep the lonely olanet book away and get to sit with Lucy. She will do it all for u…
The rooms were clean and crisp white linen.. toilets were clean with toiletries and towels fresh everyday.
Breakfast was as expected … simple as one would have .. a continental and Vietnamese mix …. As lucy righto said ..You anyways have not reached hanoi to eat at the hotel .. its the street food you attack…..around the hotel is everything…. Eat drink play party relax… walk abit 2-3 kms and you cover the Uncle Ho museum and his place if rest and all other attractions . Am sure all hotels located in old quarters have the aame logistics . But what they dont have is LUCY ..
A lovely touch by her is to address ALL guests by the first name and then the luttle personal hand written note to shut you down for the night .. well done team .. good on you.
rohit
Stayed 3 nights in Mar 2024