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Grand Cititel Hanoi Hotel & Spa

Property class: 4

Photo gallery for Grand Cititel Hanoi Hotel & Spa

A rooftop garden with a hot tub, wooden deck, and various plants.
A modern dining area with glass tables, cushioned chairs, and large windows offering a view of greenery.
Wicker chairs, a small round table with a drink, fruit, and a bowl, surrounded by lush green plants.
A modern hotel lobby with a bar area, seating arrangements, and a decorative ceiling.
A bar area with a city view, bar stools, and a shelf of bottles.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
The current price is AU$96
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Place, Vietnam Revolution Museum
    ‪2 min walk‬
  • Place, Hanoi Opera House
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪45 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a bed, a flat-screen TV, a desk with a laptop, and a bathroom visible through a glass partition.

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a desk with a laptop, a TV mounted on the wall, and a coat rack.

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite City View Room

A hotel room with a large bed, a desk, a chair, a view of the city, and a painting on the wall.

Suite City View Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Grand Deluxe Room

A modern hotel room with a large bed, a desk with a laptop, a chair, and a view of the city through a large window.

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite Twin Room

A hotel room with two beds, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free wired internet

View all photos for Luxury Room

A modern hotel room with a large bed, bedside tables, a desk, and a TV displaying CNN.

Luxury Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with a bed, a desk with a laptop, a TV, and a window with curtains.

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk with a chair, a television, and a coat rack.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with two beds, a desk, a chair, a vase with flowers, and artwork on the walls.

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Queen Room

A hotel room with a bed, a desk with a flat-screen TV, a mirror, and a window with curtains.

Deluxe Queen Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Large Double Room

A hotel room with a large bed, a TV mounted on the wall, a desk with a vase of flowers, and a window with curtains.

Large Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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A rooftop terrace with outdoor seating, a bar area, and a view of the cityscape at dusk.

L’HÔTEL du LAC Hanoi

Old Quarter
  • Pool
  • Spa pool
  • Breakfast included
  • Spa
9.8 out of 10, Exceptional, 1,342 reviews
The price is AU$156
includes taxes & fees
26 Oct - 27 Oct
L’HÔTEL du LAC Hanoi

About the area

Hanoi

Grand Cititel Hanoi Hotel & Spa puts you in the heart of Hanoi, within just a 10-minute stroll of popular attractions like Hanoi Opera House and Hoan Kiem Lake. Highlights at this hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering can include hot stone massages, Thai massages and facials along with aromatherapy and mani/pedis. The buffet restaurant, The Shii Kitchen, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 538 square feet (50 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. There's also the convenience of an airport shuttle. .Within a 20-minute walk of this 4-property class Old Quarter hotel, attractions include Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi.

What's nearby

  • Vietnam Revolution Museum - 2 min walk - 0.2 km
  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 12 min walk - 1.0 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Cát Linh Station - 5 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪Angelina - Italian Restaurant & Lounge - ‬4 min walk
  • ‪Backstage - ‬3 min walk
  • ‪Shamoji Robata Yaki Hanoi - ‬3 min walk
  • ‪Nuoc Gao - Tra Chanh - ‬3 min walk
  • ‪Pizza Mama Mia - ‬5 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Grand Cititel Hanoi Hotel & Spa offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 538 square feet (50 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Cititel Hanoi Hotel & Spa. An area shuttle within 30 kilometres and an airport shuttle (available 24 hours) are available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 98 guestrooms or units
  • Conference rooms
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Dining venue
Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a hydromassage showerhead, slippers, designer toiletries and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and free toiletries. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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The price is AU$69
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26 Oct - 27 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (538 square foot of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Cititel Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 700000.0 per day.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Grand Cititel Hanoi Hotel & Spa?

Grand Cititel Hanoi Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Cititel Hanoi Hotel & Spa?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at Grand Cititel Hanoi Hotel & Spa on 26 Oct 2026 start from AU$96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Grand Cititel Hanoi Hotel & Spa?

Yep, there is an onsite spa at Grand Cititel Hanoi Hotel & Spa. You'll enjoy heaps of services like facials and body treatments, as well as Thai massages.

What makes Grand Cititel Hanoi Hotel & Spa a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Grand Cititel Hanoi Hotel & Spa.

Is there a free airport shuttle available at Grand Cititel Hanoi Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Cititel Hanoi Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Cititel Hanoi Hotel & Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Cititel Hanoi Hotel & Spa?

No, pets and service animals are not allowed.

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 329 out of 423 reviews
Rating 8 - Good. 67 out of 423 reviews
Rating 6 - Okay. 18 out of 423 reviews
Rating 4 - Poor. 2 out of 423 reviews
Rating 2 - Terrible. 7 out of 423 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, real hotel setup, clean and bright room, quiet environment, easy walk to anywhere around Hoan Kiem lake, plenty of restaurants and cafes around
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, and a nice, quiet setting away from the busy street. The room was clean, the bathroom was modern, and breakfast was decent. The walls are a bit thin, so you can hear some noise from other rooms, but overall it was a very pleasant stay.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Comfortable room, helpful staff, nice breakfast.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff, good breakfast, and safe location
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful Quiet and clean room
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and clean room, good location, fair breakfast, comfy and clean bed, good air-con, everything is fine except the hot-water shower was not working, plenty of good restaurants around, easy walk to Hanoi scenic spots
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a poor experience at another hotel in Hanoi, this hotel ticked all the boxes. Clean, friendly and helpful staff and a lovely breakfast
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and quaint with an amazing breakfast and great staff!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were very attentive and Jenny on Reception was particularly helpful. The room was clean and had everything we needed. There is a bar on the roof terrace which is nice to sit at in the evening with a drink. There is also a jacuzzi but we didn't use it.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great hotel in Hanoi, particularly the staff at reception: Jenny, Patrick and Thomas. Will return again
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quiet rooms
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. On my last day, I got food poisoning and Jenny at reception kick into full gear, my husband asked where he could find a pharmacy that was open and she made calls and got the medication I needed delivered directly to our room. And she sent me texts to see if I was better. Was very grateful for her response. Would recommend hotel very highly.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff & comfortable rooms.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying in the old town area!
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here overnight as we were passing through Hanoi from Sapa to Ninh Binh. We chose this hotel because it’s walking distance from the Sapa express bus stop in Hanoi. We were able to walk with our suitcases there without issue. Enjoyed our stay. Bed was comfy and the room itself was perfect for what we needed. In fact they gave us a free upgrade which was incredibly kind. The breakfast buffet was yummy too and they offered soy milk as an alternative which I was incredibly grateful for. More than happy to stay here again. Staff were excellent and extremely helpful.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay Mr Thomas was excellent
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice to stay.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, nice staff and very quiet. Great breakfast buffet.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great staff, Thomas. Lisa, ivy, Toni and Bryan. I would stay again
Stayed 3 nights in Jan 2026