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Aira Boutique Hanoi Hotel & Spa

4.5 star property
Luxury hotel with full-service spa and fitness centre

Photo gallery for Aira Boutique Hanoi Hotel & Spa

Front of property
Property preview
Serves lunch and dinner
Outdoor pool, pool loungers
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

View map
38A Tran Phu St., Ba Dinh Dist, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪10 min walk‬
  • Hoan Kiem Lake
    ‪13 min walk‬
  • Ho Chi Minh Mausoleum
    ‪13 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Premium bedding
Blackout curtains
  • 27 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

8.8 out of 10
Excellent
(10 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Balcony

Executive Suite, Balcony

Executive Suite, Balcony

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Premium bedding
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

1 bedroom, premium bedding, free minibar, in-room safe

Family Room, 2 Bedrooms, Connecting Rooms

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Premium bedding
  • 50 sq m
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Premium bedding
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Grand Suite, Pool View

Grand Suite, Pool View

Grand Suite, Pool View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Premium bedding
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | Balcony view

Deluxe Double Room, Balcony

9.6 out of 10
Exceptional
(20 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Room

8.8 out of 10
Excellent
(16 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
Premium bedding
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Hanoi

A luxury stay in Hanoi awaits you at Aira Boutique Hanoi Hotel & Spa. Within a short 5-minute stroll, you'll find Lenin Park and Train Street. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Essencia Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Essence Restaurant, serves local cuisine and is open for breakfast, lunch and dinner. AIRA is the hotel's own rooftop bar, serving drinks along with lunch and dinner. Enjoy the gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4.5-property class Ba Dinh hotel include Flag Tower of Hanoi and Imperial Citadel of Thang Long.

What's nearby

  • Train Street - 3 min walk - 0.3 km
  • St. Joseph's Cathedral of Hanoi - 10 min walk - 0.9 km
  • Hoan Kiem Lake - 13 min walk - 1.2 km
  • Ho Chi Minh Mausoleum - 13 min walk - 1.2 km
  • Dong Xuan Market - 15 min walk - 1.3 km

Getting around

  • Hanoi Railway Station - 9 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 37 min drive

Restaurants

  • ‪Bún mọc - ‬2 min walk
  • ‪Lẩu Tomyum 38 Trần Phú - ‬1 min walk
  • ‪The Rustics Coffee - ‬1 min walk
  • ‪Tini Cafe - ‬2 min walk
  • ‪Vero Roastery Coffee & Workshop - ‬2 min walk

About this property

Aira Boutique Hanoi Hotel & Spa

Luxury hotel with full-service spa and fitness centre
Aira Boutique Hanoi Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, a meeting room, and coworking spaces are available. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the luxury Aira Boutique Hanoi Hotel & Spa. An airport shuttle (available 24 hours) is available for a fee.

This 4.5-star Hanoi hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 8 levels
  • Built in 2011
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Aira Boutique Hanoi Hotel & Spa offers 60 air-conditioned accommodations with free minibar items and a safe. Beds feature premium bedding. 43-inch Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Essencia Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Similar properties

Front of property

GRAND HOTEL du LAC Hanoi

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.9 out of 5, Exceptional, 557 reviews
GRAND HOTEL du LAC Hanoi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 25 for adults and USD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • AIRA
  • Essence Restaurant

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Family friendly

  • High chair
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height bed
  • Low-height door lock
  • Phone accessibility kit
  • Sign language-capable staff
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Built in 2011
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Aira Boutique Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 20 for children
  • Airport shuttle fee: USD 18 per person (one-way)
  • Airport shuttle fee per child: USD 18 (one-way), (from 1 to 11 years old)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Essence Hanoi
Essence Hanoi Hotel
Essence Hotel
Essence Hotel Hanoi
Hanoi Essence
Hanoi Essence Hotel
Hanoi Hotel Essence
Hotel Essence
Hotel Essence Hanoi
Aira Hanoi & Spa Hanoi
Essence Hanoi Hotel Spa
Aira Boutique Hanoi Hotel Spa
Aira Boutique Hanoi Hotel & Spa Hotel
Aira Boutique Hanoi Hotel & Spa Hanoi
Aira Boutique Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Aira Boutique Hanoi Hotel & Spa?

Aira Boutique Hanoi Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Aira Boutique Hanoi Hotel & Spa?

Yep, Essencia Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Aira Boutique Hanoi Hotel & Spa have a pool?

Aira Boutique Hanoi Hotel & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Aira Boutique Hanoi Hotel & Spa a romantic place to stay?

Couples spa treatments and wine-tasting room, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Aira Boutique Hanoi Hotel & Spa.

Is Aira Boutique Hanoi Hotel & Spa family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as highchairs and childcare services in the guestrooms, it's no surprise that Aira Boutique Hanoi Hotel & Spa is a hit with families.

Does Aira Boutique Hanoi Hotel & Spa serve breakfast?

You bet, travelers give high marks to the buffet brekkie here! Offered daily between 6:30 AM and 10 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Aira Boutique Hanoi Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Aira Boutique Hanoi Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Aira Boutique Hanoi Hotel & Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Aira Boutique Hanoi Hotel & Spa?

No, pets and service animals are not allowed.

Reviews

Aira Boutique Hanoi Hotel & Spa Reviews

9.6

Exceptional

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 699 out of 912 reviews
Rating 8 - Good. 181 out of 912 reviews
Rating 6 - Okay. 24 out of 912 reviews
Rating 4 - Poor. 4 out of 912 reviews
Rating 2 - Terrible. 4 out of 912 reviews

Reviews

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was pretty and so clean. Plus the staff were top notch.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kerrie, Castlemaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and helpful. It was close to train street. Beds were comfortable and rooms were cleaned promptly.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, friendly staff grate hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for exploring old quarter. Staff are amazing especially Quan who couldn’t have done any more to make our stay perfect
Stayed 4 nights in May 2025

10/10 Excellent

JAYFERSON PATRICK TOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Aira Boutique Hotel Hanoi—truly a five-star experience from start to finish! Nestled in the heart of Hanoi, the hotel offers stunning views and a perfect blend of elegance and comfort from the moment you walk through the door. The rooms are thoughtfully designed—cozy yet complete—with ample storage, a luxurious bathroom for a relaxing soak before bed. The service throughout my stay was nothing short of exceptional—warm, attentive, and truly memorable. A special highlight was the Concierge Team, who provided everything I needed with professionalism, genuine hospitality, and deep local knowledge. Aira Boutique Hotel should be incredibly proud to have such outstanding individuals on their team. Whether you’re visiting for business or leisure, Aira Boutique Hotel Hanoi delivers top-tier service, comfort, and heartfelt hospitality. I can’t wait to return—thank you for an unforgettable stay!
Stayed 4 nights in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my staff…
Stayed 2 nights in May 2025

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service and staff were excellent & location for Train Street superb!!
Stayed 1 night in May 2025

10/10 Excellent

Trena, Maple Ridge

Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful hotel in a good location in Okd Town. Staff were very friendly and helpful. The only downside was the food and drinks were overpriced but it was a very enjoyable and comfortable stay.
Stayed 2 nights in May 2025

10/10 Excellent

Cyrus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, beautiful Colonial style mixed with modern touches, excellent restaurant. Would gladly stay again!
Stayed 5 nights in May 2025

10/10 Excellent

Cynthia, Oakland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel with in a great location. We stayed here three separate times during our trip in Vietnam. We found the rooms to be comfortable, clean and decent in size. We use the eooftop pool almost everyday to cool off during our stay in April and May. We also enjoyed their rooftop bar several times at night. Their restaurant on site during dinner was absolutely fabulous. We dined there four times ...... the food, selection, presentation, venue and service were over the top and highly recommended. What makes this hotel even better is truly their staff. Everyone is extremely friendly, accommodating and helpful. The location is also very attractive as it's only two blocks from Train Street and a few more blocks to Old Quarters. There are lots of eateries in the area, a pharmacy, just a few doors down and right around the corner is a laundry service keeping everything extremely convenient. Highly recommend!
Stayed 1 night in May 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say the staff were outstanding & Christine more so, she organised everything we asked her to do with the warmest smiling face nothing was a bother to her, the hotel its self was lovely, not too far away from the old Quarter, a 2 min walk to train street highly recommend this hotel, now try the Aira in Hoi An
Stayed 4 nights in May 2025

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with the air conditioning in our room the first night of our stay - and management didn’t hesitate to upgrade us to a larger suite and offered complimentary breakfast for the inconvenience. Staff from the front desk, the bar, and the restaurant were all very engaging and provided an excellent atmosphere and level of service.
Stayed 3 nights in May 2025

10/10 Excellent

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Apr 2025

10/10 Excellent

Maxime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super stay in a family room with two adjoining rooms and a lobby area. Pool was lovely!
Stayed 2 nights in May 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ha Noi Gem

We had a great stay!! LOVED the location because it was super convenient to everything. The staff was friendly and helpful. Free mini bar refilled daily was nice! The breakfast buffet was mediocre but not bad for the price. Roof top bar was nice. Great views and fun staff up top. Ohhh the water pressure in the shower was not the best. Room 809 has a fun and only pool view.
Stayed 2 nights in Apr 2025

8/10 Good

GREGORY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Glenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Aira hotel was a brillient choice, it is near Train Street The Citadel, The Flag Tower. All within about 5 mins walk. Tha area isthe old part part of Ha Npi its is very interestinh the hotel stscf are amazing on recrption with Tony and Christine the Sky bar with Kyle, Luke and Mark. Also the exceptional staff in the restaurant.Anni Ivy,Nora and Hudson all supervised bu Daisy. Nothinh was too much trouble always happy and smiling.the hotel is the staff. We would revommend it. Facinating to see local life in the area.excellent location to see real life and close to tourist attraction like the prision.We would love to go back.
Stayed 8 nights in Apr 2025

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great buffet breakfast - lovely room - very nice rooftop bar - on-site spa. And outstanding staff! All of them were so gracious and helpful. We definitely recommend.
Stayed 8 nights in Mar 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this hotel. Room was excellent, restaurant was top notch with very good breakfast. Location was good with easy walk to train street, shopping, etc. Staff at this hotel is best I've encountered in a long time. Absolutely amazing service. Not just smiling faces but they genuinely care and go out of their way to make sure you are taken care of. They have a great concierge and I highly recommend you talk to them about tours, cruises, etc while planning your trip. They are honest and sincere about helping you enjoy your holiday the best.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nathalie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional, real five star experience. I agree with another reviewer, - the 1 star reviews this hotel has are ridiculous and clearly by a rival. My room was stunning, spacious and beautifully decorated, with a lovely small balcony, with plants and a tree outside. Staff were incredibly kind. It was my birthday, and they brought a cake to my room. It is also the nicest welcome I've ever had in a hotel - guided immediately to a comfortable seat, served delicious tea, while a receptionist came to me, calmly and quickly talking through the details, then taking me up to my room. The restaurant had a great menu and very friendly service. I found the food just slightly lower in standard than I expected - good, but not exceptional. Spa was very very good - but make it very clear if you want a gentle massage - deep tissue, hard core is the default! Location is a little outside the main old quarter, but very convenient for the famous Train Street and the train station. Definitely a beautiful hotel to treat yourself.

10/10 Excellent

Jacqueline

Stayed 2 nights in Mar 2025

10/10 Excellent

Kellee

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful boutique feel, excellent service, rooftop bar and restaurant were also really nice. We will come back for sure!
Stayed 2 nights in Mar 2025

10/10 Excellent

duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were fabulous 😍❤️❤️❤️
Stayed 2 nights in Mar 2025