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OCEANA HOTEL & SPA

Property class: 5 and above

Photo gallery for OCEANA HOTEL & SPA

A spacious lobby with a central fountain, arched columns, and a balcony with a railing.
A spacious lobby with a large seating area, a water feature, and a view of a tropical-themed mural.
A resort with a central swimming pool, palm trees, and a beach.
A beach with rows of sun loungers and thatched umbrellas.
A breakfast table with croissants, fruit, eggs, and juice on a beach with umbrellas and chairs in the background.

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$193
includes taxes & fees
25 Nov - 26 Nov

Explore the area

View map
B.P. 58 - Barraket Essahel, Hammamet, 8056
  • Place, Plage Jinene Hammamet
    ‪7 min walk‬
  • Place, Pupput Archaeological Site
    ‪20 min walk‬
  • Place, Carthage Land
    ‪5 min drive‬
  • Airport, Enfidha (NBE)
    ‪40 min drive‬

Room options

View all photos for Junior Suite

A hotel room with a sofa, a bed with a yellow bedspread, a bench, a nightstand with a lamp, and a mirror above the bench.

Junior Suite

  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Junior Suite, Sea View

A hotel room with a bed, a television, a desk with a lamp, a chair, and a view through a large window.

Junior Suite, Sea View

  • Sea view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

Hammamet

At OCEANA HOTEL & SPA, you'll be connected to the convention centre and 3.6 km (2.2 mi) from Port Yasmine. Highlights at this luxury hotel include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include hot stone massages, sports massages and body wraps along with access to the sauna and hot tub. The buffet restaurant, Oceana, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and indoor swimming pool. 5565 square feet (517 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Hammamet hotel include Carthage Land and Yasmine Golf Course.

What's nearby

  • Plage Jinene Hammamet - 7 min walk - 0.6 km
  • Pupput Archaeological Site - 20 min walk - 1.7 km
  • Carthage Land - 5 min drive - 4.5 km
  • Port Yasmine - 6 min drive - 5.2 km
  • Yasmine Beach - 9 min drive - 7.4 km

Getting around

  • Bir Bouregba Station - 17 min drive
  • Enfidha (NBE) - 38 min drive

Restaurants

  • ‪360 Bar - ‬3 min drive
  • ‪Olivo - ‬13 min walk
  • ‪Carribean World Venus Bar - ‬5 min drive
  • ‪Restaurant Les Oliviers - ‬5 min drive
  • ‪Restaurant Thema - ‬5 min drive

About this property

OCEANA HOTEL & SPA

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At OCEANA HOTEL & SPA, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a seasonal outdoor pool, outdoor tennis courts and a health club. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Hammamet hotel.

  • 1 building
  • 208 guestrooms or units
  • 4 levels
  • 4 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Conference rooms
  • 5565 sq ft of conference space
  • 517 sq. m of conference space
  • Built in 1996
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
OCEANA HOTEL & SPA offers 208 accommodations with minibars and complimentary bottles of water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Hammamet hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Limo/town car service
  • Free valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Duette
  • Il Jardino
  • Le Pacha
  • Oceana

Things to do

  • 2 outdoor pools
  • 36-hole adjacent golf course
  • 4 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Motor boating
  • Personal motorised watercraft
  • Pilates classes
  • Sauna
  • Shopping
  • Skydiving
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (5,565 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1996
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: TND 120

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at OCEANA HOTEL & SPA

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: TND 130.00
  • New Year's Eve (31 December) Gala Dinner per adult: TND 230.00
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: TND 1.00 per accommodation, per stay
  • Tourism fee: TND 12.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: TND 170 per vehicle (one way)
  • Late check-out fee: TND 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Palace Oceana
Riu Palace Oceana
Oceana Hammamet
Riu Palace Oceana Hammamet
Hotel Oceana Hammamet Adults Only

Frequently asked questions

Is parking available at OCEANA HOTEL & SPA?

Yep, OCEANA HOTEL & SPA has free valet parking.

How much does it cost to stay at OCEANA HOTEL & SPA?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at OCEANA HOTEL & SPA on 25 Nov 2026 start from AU$193, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to OCEANA HOTEL & SPA?

Yep, OCEANA HOTEL & SPA is a short 18-minute walk from Plage Jinene Hammamet. Fun beach activities include yoga, volleyball and snorkelling. You can also find motor boats.

Is there a spa on site at OCEANA HOTEL & SPA?

Yep, there is an onsite spa at OCEANA HOTEL & SPA. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does OCEANA HOTEL & SPA have a pool?

OCEANA HOTEL & SPA has 2 outdoor swimming pools and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at OCEANA HOTEL & SPA?

OCEANA HOTEL & SPA features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes OCEANA HOTEL & SPA a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at OCEANA HOTEL & SPA.

Is OCEANA HOTEL & SPA family-friendly?

No, OCEANA HOTEL & SPA is an adults-only property.

Are there hot tubs in the rooms at OCEANA HOTEL & SPA?

No, but there are deep-soaking baths in the guestrooms.

Does OCEANA HOTEL & SPA serve breakfast?

Yep, complimentary buffet breakfast is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at OCEANA HOTEL & SPA?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at OCEANA HOTEL & SPA?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at OCEANA HOTEL & SPA?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at OCEANA HOTEL & SPA?

No, pets and service animals are not allowed.

Is there a golf course on site at OCEANA HOTEL & SPA?

There is a golf course next to OCEANA HOTEL & SPA.

OCEANA HOTEL & SPA Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 52 out of 100 reviews
Rating 8 - Good. 28 out of 100 reviews
Rating 6 - Okay. 10 out of 100 reviews
Rating 4 - Poor. 5 out of 100 reviews
Rating 2 - Terrible. 5 out of 100 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and the buffet was amazing...
Stayed 2 nights in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in need of refreshment. Carpets dirty and worn . Showers have cracker tiles and yellowing grout . Food is very poor
Stayed 5 nights in Nov 2024
Verified review

4/10 Poor

Liked: Cleanliness
Le séjour n’était pas très agréable. Le prix qu’on a payé était trop par rapport à ce qu’on a vécu . La nourriture pas très bonne . Manque d’agent de sécurité sur la piscine puisqu’on a été volé. Manque d’information claire .
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Dans l’ensemble nous avons été déçu.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vi bodde på detta hotell redan 2018 och då var allt fantastiskt – bra service, fräscha rum och god mat. Tyvärr har standarden försämrats rejält sedan dess. När vi kom till rummet denna gång möttes vi av en stark röklukt. Toalettstolen var trasig och det gick varken att spola eller tvätta händerna, då det inte kom något vatten ur kranen. Duschen fungerade inte alls. Hela badrummet var extremt slitet, och rummet i övrigt var ostädat och fullt av trasiga saker. Servicen var under all kritik. Vi kontaktade receptionen för att få hjälp, men fick vänta länge – utan att någon dök upp. Vi erbjöds inte ens ett nytt rum, trots att det inte gick att använda toalett eller dusch. Vi var tvungna att gå runt oduschade och kunde inte ens förbereda oss inför en fest vi skulle på. Maten var smaklös, kall och oaptitlig – helt utan kryddor. Även i hotellets allmänna utrymmen märktes den dåliga standarden: t.ex. saknades både tvål och pappershanddukar på toaletterna i receptionen. Personalen var otrevlig och visade ingen förståelse för situationen. Vi kände oss illa behandlade, ifrågasatta och fick kämpa för att få någon form av kompensation. Det här hotellet håller absolut inte femstjärnig standard – snarare enstjärnig. Tyvärr blev vistelsen en stor besvikelse och jag kan inte rekommendera detta hotell till någon.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Soggiorno rilassante, in un hotel bellissimo, dotato di ogni confort. Piscina, spiaggia, spa, negozi, ristoranti, giardino, palestra. Silenzioso. Personale gentile e sempre disponibile, parlano anche italiano. La spa è favolosa. Consigliatissimo.
Stayed 8 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Gentillesse, service et calme
Stayed 3 nights in Aug 2024
Verified review

6/10 Okay

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Ce n’est pas un hôtel horrible. Les chambres sont grandes mais vieillottes. Les chambres sont propres, mais les tapis et les murs tachés. Grande salle de bain, mais un peu de moisissure. En fait, c’est bien, mais… Surtout ne demandez rien au personnel de la réception ou du bar. Ils ne voudront pas vous aider. Au restaurant par contre, le personnel est vraiment sympathique.
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Court séjour mais agréable
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La climatisation n’est pas bon bonne, pour une nuit sur deux! Parfois, les clients au self service ne se respectent pas la file d’attente…et les cuisiniers, serveurs laissent faire…j aimerais qu’il agissent pour maintenir la priorité
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil de la part de Mohammed mdehbi et l’équipe d’océana merci beaucoup pour nous faire faire sentir comme a la maison
Stayed 3 nights in Jan 2022
Verified review

6/10 Okay

Disliked: Staff & service

Mauvaise expérience

Je tiens à vous mentionner que mon commentaire est à but constructif et non péjoratif. Une très mauvaise expérience que j’ai vécu dans cet hôtel qui est loin d’un 5 étoiles je le confirme il est plus tôt 3 ou 4* maximum et pas plus . Pour le prix que j’ai payé presque 875 dt pour une nuitée avec hôtels.com je m’attendais à un service beaucoup mieux car le rapport qualité prix n’était pas du tout à la hauteur des mes attentes. L’édifice est rendu un peu vieux , l’air climatisé n’était pas fonctionnel dans les espaces en commun , le buffet était fermé et même pour dîner on était obligé d’aller au restaurant à la carte d’ailleurs on était désinformé par le réceptionniste quand je lui ai posé la question si je choisi le restaurant à la carte ou le buffet , il savait que le buffet était fermé alors il nous conseillais d’aller au restaurant a la carte car il est beaucoup mieux (soit disant conseil d’ami) là-bas le choix était très limité alors que je m’attendais à plus de variétés surtout pour le prix que j’ai payé (875dt), pour un prix moins dispendieux j’aurai dû aller à la cigale Tabarka ou Russelior à quelques mètres très luxueux comme hôtels et un service beaucoup plus meilleur. Au début je pensais que c’était un hôtel seulement pour les adultes alors qu’ils y avait des enfants au bord de la piscine et j’ignore la raison pourquoi ils ne donnent pas la bonne information dès le début malgré que j’ai rien contre les enfants.
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout a été parfait. Rien a dire. Je reviendrai sans aucun doute
Stayed 2 nights in Oct 2020
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Dinner Buffet was a ripoff Even though they gave me a buffet included after I ate they charge me for it
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura ben curata staff gentile e disponibile !
Stayed 6 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Otel çalışanlarının hepsi çok iyi
Stayed 3 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top, je recommande cette hôtel pour tous les couples qui recherchent la tranquillité le luxe. Nourriture au top établissement très propre . C’est l’un des meilleurs hôtels que j’ai pu faire en Tunisie.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel. Clean, quiet, friendly staff, spacious rooms with a view. Nice beach
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent établissement et excellent service a la clientèle.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Great night stay

Stayed in this hotel for 1 night of my recent trip to Tunisia, and this hotel was amazing, the room was very clean, staff were friendly, food was nice and also the beach was amazing and the hotel also had 4 pools in total which allowed plenty of room to chill out in.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Clean and ecology friendly. I strongly recommend it
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Chambre confortable et soignée mais peut mieux faire côté service, surtout compte tenu des prestations affichées. Être deloge du restaurant à 21h15 parce que les cuisiniers ont envie de rentrer n'est pas très respectueux et surtout pas digne d'un 4 étoiles
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trés agréable

L'hôtel Oceana est un des rares 5 étoiles à Hammamet à respecter les prestations d'un 5 étoiles (expérience de cette région depuis 2010). Les plus de cet établissement : Adulte Only. tarif justifié, la piscine, la plage, les sports nautiques ( matériels neuf).La direction ainsi que leurs collaborateurs et tout le personnel sont à notre écoute et réactifs, le personnel du service de nettoyage très professionnel avec un service irréprochable. Je vous remercie pour ce très agréable séjour.
Stayed 9 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, beautiful facilities, nice pools, clean beach, very quiet hotel with friendly and efficient staff. Rooms are spacious and have a nice and private terrace. Bathrooms and amenities are high quality.. I strongly recommend this establishment for people who wish quiet holidays with the highest standards.
Stayed 6 nights in Oct 2018
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service

Personnel détestable

L'hôtel est très beau et la chambre confortable pour le personnel c'est autre chose... Le matin de l'arrivée on nous invite a aller au petit déjeuner mais il n'était pas inclus pour ce premier matin le réceptionniste nous oblige a lui régler 22€ en liquide prétextant qu'il n'a pas d'appareil a CB que l'on règle uniquement en liquide (plus tard nous avons vu que c'était faux et compris que l'on c'était fait avoir) Nous avons vu des chambres avec piscine et sommes allés demander si une d'entre elles serait disponible on nous dit que oui moyennant un supplément de 50€ par nuit nous validons on nous confirme le matin même à 11h que l'on peu changer de chambre pour midi nous partons faire nos valises revenons à la réception ce n'est plus possible de changer et on veut nous forcé à prendre une autre chambre sans piscine mais plus cher que la notre. Le jour du check-out leur appareil à CB (qui existait bien en fin de compte !) ne fonctionnait pas on nous force à prendre un taxi à nos frais pour aller retirer en ville à notre retour fort mécontents nous réclamons un geste commercial on nous dit que ça ne se fait pas (même pas capable de nous offrir une boisson ou quoi que se soit sur notre note) on nous agresse et nous répond que c'est comme on veut ou on paye ou on ne nous laissera pas partir. Le réceptionniste nous menace. Très mauvaise expérience.
Stayed 4 nights in Sep 2018