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Novum Hotel Ambassador

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Lobby
Flat-screen TV
Staircase
Free daily buffet breakfast
Outdoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View map
Heidenkampsweg, 34, Hamburg, HAM, 20097
  • Place, Hamburg Wholesale Market
    ‪18 min walk‬
  • Place, Moenckebergstrasse
    ‪19 min walk‬
  • Place, Mehr!-Theater am Großmarkt
    ‪19 min walk‬
  • Airport, Hamburg (HAM)
    ‪31 min drive‬

Room options

Economy Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Standard Double Room

8.0 out of 10
Very good
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Twin Room

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Family Room

8.0 out of 10
Very good
(4 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Hamburg

Novum Hotel Ambassador puts you in the centre of Hamburg, 2.9 km (1.8 mi) from Miniatur Wunderland and 4.4 km (2.7 mi) from Reeperbahn. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a 24-hour front desk. Additionally, you'll find laundry facilities, tour/ticket assistance and multilingual staff. Each morning free breakfast is served. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3-property class Hamburg-Mitte hotel include Elbe Philharmonic Hall and Hamburg Messe and Congress.

What's nearby

  • Hamburg Wholesale Market - 18 min walk - 1.5 km
  • Moenckebergstrasse - 19 min walk - 1.7 km
  • Mehr!-Theater am Großmarkt - 19 min walk - 1.7 km
  • Jungfernstieg - 6 min drive - 3.0 km
  • Hamburg City Hall - 6 min drive - 3.0 km

Getting around

  • Elbbrücken Station - 3 min drive
  • Berliner Tor Station - 5 min walk
  • Hamburg Airport (HAM) - 35 min drive

Restaurants

  • ‪Böckmann’s - ‬11 min walk
  • ‪Maya Kaffeerösterei - ‬10 min walk
  • ‪Döner-time - ‬6 min walk
  • ‪Neshan restaurant - ‬6 min walk
  • ‪HBB Bistro - ‬5 min walk

About this property

Novum Hotel Ambassador

Novum Hotel Ambassador offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces.

Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Novum Hotel Ambassador. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Hamburg hotel.

  • 1 building
  • 119 guestrooms or units
  • 6 levels
  • Built in 1973
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • Smoking in designated areas
  • Dining venue
Novum Hotel Ambassador offers 119 accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers and hairdryers. This Hamburg hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 12 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Piano

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Built in 1973
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 15
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 12 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ambassador Hamburg
Ambassador Quality Hotel Hamburg
Hamburg Ambassador
Hamburg Quality Hotel Ambassador
Quality Ambassador
Quality Ambassador Hamburg
Quality Hotel Ambassador Hamburg
Quality Hotel Hamburg Ambassador
Quality Hotel Ambassador
Quality Hotel Hamburg

Frequently asked questions

What is the cancellation policy at Novum Hotel Ambassador?

Novum Hotel Ambassador offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Novum Hotel Ambassador?

Yep, Novum Hotel Ambassador has a self car park for EUR 12 per day. A self car park is also available, for a fee.

Are there any beaches close to Novum Hotel Ambassador?

The closest beach to Novum Hotel Ambassador is inoffizieller FKK Strand (17.1 km).

Does Novum Hotel Ambassador have a pool?

Novum Hotel Ambassador has an outdoor pool.

Does Novum Hotel Ambassador serve breakfast?

Sure does, free buffet brekkie is served daily.

Is there a free airport shuttle available at Novum Hotel Ambassador?

No, Novum Hotel Ambassador does not offer an airport shuttle service.

Is there a bar or restaurant at Novum Hotel Ambassador?

Yep, you can grab a meal at Novum Hotel Ambassador's onsite restaurant.

What time are check-in & check-out at Novum Hotel Ambassador?

Check-in begins at 3:00 PM. Check-out time is noon.

Novum Hotel Ambassador Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 102 out of 453 reviews
Rating 8 - Good. 236 out of 453 reviews
Rating 6 - Okay. 95 out of 453 reviews
Rating 4 - Poor. 14 out of 453 reviews
Rating 2 - Terrible. 6 out of 453 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Leyla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war nicht sauber. Meine Bettwäsche war dreckig. Der Frühstücksraum war täglich voll mit Brösel überall. Einrichtung sehr alt und nicht modern usw…..
Stayed 4 nights in Nov 2022
Verified

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra prisvärt hotell som passar när du har bil
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

Anja

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Einrichtung total abgewohnt, begrenztes Frühstücksangebot, außerhalb des Hotels grausame Gegend, Sauberkeit und Freundlichkeit gut, Bad uralt
Verified

8/10 Good

Saverio Lo

Liked: Cleanliness, staff & service, property conditions & facilities
Stanza silenziosa
Stayed 5 nights in Oct 2022
Verified

8/10 Good

Florian

Liked: Staff & service
Baustelle vor dem Fenster, Beginn von Bauarbeiten um kurz vor 7 Uhr. Schimmel in der Dusche, sowie Haare im Waschbecken - ansonsten sauber
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Götz

Liked: Cleanliness, staff & service
Disliked: Amenities
sehr schlechte Abwickung im Bereich Buchungsbestätigung bis Zimmerübergabe/ Beschwerdemanagement. Unseriöse Vermittlung von Zimmereigenschaften, die mit BUchungsbestätigung überhapt nicht mit Realität übereinzubringen ist. Auch Beschwerdemanagement ist miserabel bis hin zu nicht vorhandenen Kompensationsbereitschaft, zu kleines Zimmer und keine Poolnutzung. Das motiviert nicht zu einer weiteren Buchung mit diesen Systembedigungen - es gibt halt auch Alternativen für den Preis. MfG G. Richter-Sandvoß
Stayed 2 nights in Sep 2022
Verified

8/10 Good

Arne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An dem Zimmer gibt es wenig auszusetzen. Das WC und die Dusche waren sauber, das Bett gemütlich und man hat sogar einen Mini-Kühlschrank im Schreibtisch! Einzig die fehlende Steckdose am Bett ist mir aufgefallen. Es gibt eine am Schreibtisch, aber sonst habe ich nichts gefunden. Kann auch nur am Zimmer gelegen haben. Ansonsten war ich zufrieden.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Bjoern

Liked: Cleanliness, staff & service

Super Freundlich

Zwar in die Jahre gekommen, aber sauber und fantastisch freundliches Personal. Preis-Leistung absolute Spitzenklasse
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Jürgen

Liked: Staff & service, property conditions & facilities
Lage des Hotels ist gut, nur 5 min. von U Bahn entfernt. Ab 18:00 hatten wir kein warmes Wasser und das mit Kindern ,das geht gar nicht. Die Lüftung im Bad schnarrte die ganze Nacht .
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Jens

Liked: Cleanliness, staff & service
Die Tiefgarage war einwenig zu niedrig, wenn 2,20 m dran steht erwarte ich überall in der Garage 2,20 m und keine Rohre die niedriger hängen, davon abgesehen war sie sehr beengt und kelin, für meinen Transporter recht unbequem. Die Gebühren von 12 Euro pro Tag, auch etwas hoch, 8 Eurohätten auch gereicht.
Stayed 3 nights in Aug 2022
Verified

6/10 Okay

Oliver

Liked: Cleanliness, staff & service
Freundlicher Service. Alte Einrichtung und sehr wackelige Tische im Frühstücksraum. Bett war etwas klein für zwei Personen und Matratze war nicht gut. Im Bad hat es stockig gemüffelt. Sonst O.k.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Maja

Liked: Cleanliness, staff & service, property conditions & facilities
Großes Familienzimmer, gutes Preis-Leistungs-Verhältnis.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Ditte Timm

Liked: Cleanliness, staff & service, room comfort

Udmærket til prisen

Hjælpsomme folk i receptionen, der er gode til engelsk og hjalp os med forslag til et åbent restaurant område (vi kom søndag aften). Der 1,5- 2 km til shoppinggaden og rådhuset. Fin gåtur. Morgenmaden udmærket til prisen, men kaffen en kedelig filter type, der smagte besk (fra termokander) Parkering til 12 euro i kælderen under hotellet. Dejlig tæt på. Værelserne også fine, rummelige og rene. Gode madrasser dog med tunge vattæppe dyner. Der er en blæser på værelset, så man ikke behøver at have vinduet åbent (det er ud til en stor trafikeret vej).
Stayed 1 night in Jul 2022
Verified

8/10 Good

Bekir

Liked: Cleanliness, staff & service, property conditions & facilities
Online wird nicht darauf angewiesen das der Schwimmbad zu ist.Mann hätte sonst paar runden gedreht.
Stayed 1 night in Jul 2022
Verified

8/10 Good

jan ole

Liked: Cleanliness, staff & service, room comfort

Greit hotell.

Helt greit hotell, men området ( Hamburg smitte) er preget av renovering. Noen minutter å gå til nærmeste U-barne (Berliner Tor). Også grei frokost. Innsjekking og utsjekking gikk flott. Hyggelig betjening. Greit rom for en natt eller to. Meget trafikkert vei ved hotellet.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Willem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Björn

Liked: Cleanliness, staff & service

soweit ganz OK

Die Zimmer sind sehr klein. Das Hotel ist etwas in die Jahre gekommen. Aber kann man trotzdem machen.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Claude

Liked: Cleanliness, property conditions & facilities, room comfort

Mieux c'est mal

Notre séjour correspond à notre attente. Merci au service du petit-déjeuner. La classe.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Cesar Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien
Stayed 3 nights in May 2022
Verified

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay for one night

Stayed one night, bed was uncomfortable. Nice bathroome and nice big room with sofas. The hotel staff was wery friendly. Location is very central and its easy to walk to nearest U/S-bahn - Berlin Tor, and to get around in Hamburg.
Stayed 1 night in May 2022
Verified

8/10 Good

Anne-Sofie

Liked: Cleanliness, staff & service, property conditions & facilities

Ganske udemærket

Fint ophold. Hotellet er old school 90’er look, men ganske udemærket. Lidt hård seng! Dejlig morgenbuffet med i prisen og alt i alt et udemærket sted som jeg sagtens kunne finde på at komme tilbage til.
Stayed 1 night in May 2022
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Enkelt och trevligt rum. Bra säng. God frukost.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war sauber und groß genug. Das Frühstücksbuffet war reichhaltig und sehr lecker. Das Personal war sehr freundlich. Verkehrsanbindung zur Innenstadt war sehr gut, da die Haltestelle Berliner Tor in der Nähe ist.
Stayed 7 nights in Apr 2022
Verified

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt sted at overnatte

Dejligt hotel, selvom hotellet ligger ud til stærkt befærdet gade, var der ingen gener fra trafikstøj, på grund af dobbelte fortsatsvinduer. Værelset opfyldte basale behov, og absolut ingen fejl på bad og toilet. Eneste - var mangel, inden ankomst var oplysning om fp2 maske påbud. Super hotel tak.
Stayed 1 night in Apr 2022