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Novotel Hamburg City Alster

4.0 star property
Eco-certified hotel with full-service spa and fitness centre

Photo gallery for Novotel Hamburg City Alster

Front of property – evening/night
Garden
In-room safe, laptop workspace, blackout curtains, soundproofing
Meeting facility
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Gym
  • 24/7 front desk
  • Parking available
The current price is AU$146
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
Luebecker Str. 3, Hamburg, HH, 22087
  • Hamburg City Hall
    ‪4 min drive‬
  • Miniatur Wunderland
    ‪5 min drive‬
  • Elbe Philharmonic Hall
    ‪6 min drive‬
  • Hamburg (HAM)
    ‪13 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(46 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Hamburg

Novotel Hamburg City Alster puts you in the centre of Hamburg, 3.3 km (2.1 mi) from Miniatur Wunderland and 4 km (2.5 mi) from Elbe Philharmonic Hall. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering can include access to the sauna and steam room. Enjoy the gym and sauna. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4-property class Hamburg-Nord hotel include Hamburg City Hall and Hamburg Messe and Congress.

What's nearby

  • Hamburg City Hall - 4 min drive - 3.0 km
  • Miniatur Wunderland - 5 min drive - 3.7 km
  • Hamburg Cruise Center - 5 min drive - 3.7 km
  • Elbe Philharmonic Hall - 6 min drive - 4.3 km
  • Reeperbahn - 6 min drive - 4.7 km

Getting around

  • Lubecker Street U-Bahn - 4 min walk
  • Hamburg Central Station - 18 min walk
  • Hamburg Airport (HAM) - 29 min drive

Restaurants

  • ‪HBB Bistro - ‬9 min walk
  • ‪Pars - ‬6 min walk
  • ‪La Serenissima - ‬8 min walk
  • ‪Curry Lounge - ‬7 min walk
  • ‪Mit Herz und Zucker - ‬5 min walk

About this property

Novotel Hamburg City Alster

Eco-certified hotel with full-service spa and fitness centre
Novotel Hamburg City Alster offers its guests a full-service spa, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 7 meeting rooms available. Spa services, a vending machine, and multilingual staff are also featured at the eco-certified Novotel Hamburg City Alster. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Hamburg hotel.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2004
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Novotel Hamburg City Alster offers 210 accommodations with a safe and complimentary bottles of water. LCD televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 27 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 27 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Covered self-parking fee: EUR 27 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

What is the cancellation policy at Novotel Hamburg City Alster?

Novotel Hamburg City Alster offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Hamburg City Alster?

As of 25 Sept 2025, prices found for a 1-night stay for 2 adults at Novotel Hamburg City Alster on 12 Oct 2025 start from AU$146.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Hamburg City Alster?

Yep, Novotel Hamburg City Alster has a covered self car park with in/out privileges for EUR 27 per night.

Are there any beaches close to Novotel Hamburg City Alster?

The closest beach to Novotel Hamburg City Alster is Övelgönne (7.7 km).

Is there a spa on site at Novotel Hamburg City Alster?

Yep, there is an onsite spa at Novotel Hamburg City Alster. It has a steam room and a sauna.

What makes Novotel Hamburg City Alster a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Novotel Hamburg City Alster.

Is Novotel Hamburg City Alster family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Hamburg City Alster is a hit with families.

Does Novotel Hamburg City Alster serve breakfast?

Yep, buffet brekkie is on offer weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Novotel Hamburg City Alster?

No, Novotel Hamburg City Alster does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Hamburg City Alster?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Novotel Hamburg City Alster?

Check-in begins at 3:00 PM. Check-out time is noon.

Reviews

Novotel Hamburg City Alster Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 441 out of 1001 reviews
Rating 8 - Good. 449 out of 1001 reviews
Rating 6 - Okay. 86 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

Reviews

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Two nice days.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in May 2025

6/10 Okay

David

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was a mixed bag. First, the bad: unreliable/inconsistent wifi, mediocre room that had no desk or work space and very little room for 2 adults and 2 kids. It didn't have a fridge and there was barely any horizontal area in the bathroom to even set clothes down while showering. Lights require a room key to operate which was annoying, the kids hated the sofa bed, and the location is LOUD with nights full of screaming police sirens because it is on the corner of two busy streets and it is relatively close to central station (the epicenter of drugs and addicts in Hamburg). All was not terrible though: the staff was great, the property is well-kept and nice, and the breakfast was fantastic. Even though it is near central station, it seemed like a nice area that felt safe (if busy).
Stayed 3 nights in May 2025

8/10 Good

Shafaq

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The property is closer to the main attractions of Hamburg. If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.
Stayed 3 nights in Feb 2025

10/10 Excellent

Natalija

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly, room is comfortable, food nice.
Stayed 4 nights in Dec 2024

2/10 Terrible

suresh

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing Stay at Novotel Hotel

recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
Stayed 3 nights in Nov 2024

6/10 Okay

amany

Liked: Cleanliness, property conditions & facilities
I booked 2 rooms for my family of 5 and when I checked in they gave us 1 room in the first floor and the second one in the 4 th floor which was very inconvenient. The room was very small and had no desk or makeup table and when I booked I thought the room will have an extra bed for tgd 3 rd person that I was charged extra for but it turned that they just opened the sofa to make it a bed for the 3 rd adult so there was no sitting area either
Stayed 3 nights in Oct 2024

10/10 Excellent

EVANS

Stayed 3 nights in Sep 2024

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Stayed 3 nights in Aug 2024

10/10 Excellent

Moshe

Liked: Cleanliness, property conditions & facilities
I would recommend
Stayed 2 nights in Jul 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the maids just walking in on me
Stayed 3 nights in Jul 2024

4/10 Poor

Mark, Canterbury

Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Short Break

Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
Stayed 2 nights in Jul 2024

10/10 Excellent

Amit, Washington

Stayed 3 nights in Jul 2024

4/10 Poor

Stephen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort

Worth bypassing if high temperature outside.

Stayed 1 night in Jun 2024

8/10 Good

Sharmila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the tube station for visiting different sights & covenient for walks.
Stayed 4 nights in Jun 2024

10/10 Excellent

Fernanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated to visit Hamburg with a metro station right outside.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort

Exceeded my expectations.

I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
Stayed 2 nights in Oct 2023

10/10 Excellent

Qunfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!
Stayed 3 nights in Jan 2023

6/10 Okay

Xiaomei

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is new and well built, but we experienced a fire evacuation at 4 am during the stay, which disturbed the sleep, unfortunately :(
Stayed 2 nights in Sep 2022

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean with excellent transport links directly in front of hotel.
Stayed 3 nights in Sep 2022

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

NATIQ

Stayed 11 nights in Jul 2022