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Mercure Hotel Hamburg City

Property class: 4

Photo gallery for Mercure Hotel Hamburg City

A riverside building with a glass structure extending over the water, surrounded by trees and modern architecture.
A hotel reception area with a modern design, featuring a reception desk, seating area, and a large vase with flowers.
Unclassified image, 3 of 139, button
A rooftop bar with lounge chairs and umbrellas overlooking a body of water.
A restaurant interior with a neon sign reading 'Your guest' and a sign for 'tough cookies.'

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
The current price is AU$150
includes taxes & fees
18 Oct - 19 Oct

Explore the area

View map
Amsinckstr. 53, Hamburg, HH, 20097
  • Place, Hamburg Wholesale Market
    ‪7 min walk‬
  • Place, Mehr!-Theater am Großmarkt
    ‪9 min walk‬
  • Place, Moenckebergstrasse
    ‪16 min walk‬
  • Airport, Hamburg (HAM)
    ‪33 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

A hotel room with a large bed, a desk, and a chair. There is a view of the city through the window.

Superior Room, 1 Double Bed

9.2 out of 10
Wonderful
(14 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

A hotel room with a bed, a chair, a lamp, and a large wall sign.

Superior Room, 2 Single Beds

9.2 out of 10
Wonderful
(9 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

A hotel room with a bed, two pillows, a nightstand, a chair, and a wall with the text 'DOCK 6'.

Superior Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(17 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a TV, and a large window.

Junior Suite, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a sofa, a wall-mounted TV, and a large artwork.

Privilege, Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a large window, and a view of buildings.

Privilege, Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 Queen Bed

A hotel room with a bed, pillows, a nightstand, a lamp, and a wall with the text 'DOCK 6'.

Privilege, Room, 1 Queen Bed

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a sofa, and a large wall art piece.

Superior Room, 1 Queen Bed with Sofa bed

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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A hotel room with a bed, a sofa, a small table, and a view of a sunset over water.

Novotel Hamburg City Alster

Hamburg-Nord
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
8.8 out of 10, Excellent, 1,001 reviews
The price is AU$144
includes taxes & fees
11 Oct - 12 Oct
Novotel Hamburg City Alster

About the area

Hamburg

Mercure Hotel Hamburg City puts you in the heart of Hamburg, within just a 10-minute stroll of Hamburg Wholesale Market and Mehr!-Theater am Großmarkt. Highlights at this hotel include a restaurant, a bar/lounge and a sauna. .The bistro, Bar/Bistro, is open for breakfast, lunch and dinner. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 30-minute walk of this 4-property class Hamburg-Mitte hotel, attractions include Miniatur Wunderland and Hamburg Cruise Center.

What's nearby

  • Hamburg Wholesale Market - 7 min walk - 0.7 km
  • Mehr!-Theater am Großmarkt - 9 min walk - 0.8 km
  • Moenckebergstrasse - 16 min walk - 1.4 km
  • Miniatur Wunderland - 5 min drive - 2.3 km
  • Hamburg City Hall - 5 min drive - 2.3 km

Getting around

  • Hammerbrook S-Bahn - 6 min walk
  • Hamburg Central Station - 15 min walk
  • Hamburg Airport (HAM) - 42 min drive

Restaurants

  • ‪Maya Kaffeerösterei - ‬8 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪RoofDrop Bar - ‬9 min walk
  • ‪Bolly Food - ‬9 min walk
  • ‪Ristorante Alitalia - ‬9 min walk

About this property

Mercure Hotel Hamburg City

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A sauna, a terrace, and multilingual staff are also featured at the business-friendly Mercure Hotel Hamburg City. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Hamburg hotel.

  • 187 guestrooms or units
  • 6 levels
  • Conference rooms
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Mercure Hotel Hamburg City offers 187 accommodations with a safe and a hairdryer. 49-inch LCD televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

A hotel room with a bed, a sofa, a small table, and a view of a sunset over water.
Novotel Hamburg City Alster
Hamburg-Nord
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 1,001 reviews
The price is AU$144
includes taxes & fees
11 Oct - 12 Oct
Novotel Hamburg City Alster

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 28 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar/Bistro

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (94 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (92 centimetre high)

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

American ExpressDiners ClubMastercardVisa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 13 for children
  • Self-parking fee: EUR 28 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hamburg City
Mercure Hotel Hamburg City
Mercure Hamburg City Hamburg
Mercure Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg

Frequently asked questions

What is the cancellation policy at Mercure Hotel Hamburg City?

Mercure Hotel Hamburg City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hotel Hamburg City?

As of 24 Sept 2026, prices found for a 1-night stay for 2 adults at Mercure Hotel Hamburg City on 18 Oct 2026 start from AU$150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Hotel Hamburg City?

Yep, Mercure Hotel Hamburg City has a self car park for EUR 28 per day. A self car park is also available, for a fee.

Are there any beaches close to Mercure Hotel Hamburg City?

The closest beach to Mercure Hotel Hamburg City is inoffizieller FKK Strand (16.6 km).

Does Mercure Hotel Hamburg City serve breakfast?

Yep, buffet breakfast is on offer on weekdays from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Hotel Hamburg City?

No, Mercure Hotel Hamburg City does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Hotel Hamburg City?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Mercure Hotel Hamburg City?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Hotel Hamburg City?

Furry friends are welcome at Mercure Hotel Hamburg City, with food and water bowls on offer.

Mercure Hotel Hamburg City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 357 out of 1000 reviews
Rating 8 - Good. 469 out of 1000 reviews
Rating 6 - Okay. 132 out of 1000 reviews
Rating 4 - Poor. 29 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and location is within walking distance from the city Center. Staff was very friendly and helpful.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy property, friendly staff, good breakfast
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel, although a bit far from the city center. Excellent parking options. No restaurants nearby in the neighbourhood, at least a 30 min walk
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Darcy Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit of a walk to things but not too bad
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Miriam Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and quiet, even thg close to street

Friendly staff, clean, comfortable room. Excellent soundproofing against busy street outside when windows were closed at night. Will definitely be one of the choices for Hamburg hotels again.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ISC hotel

Everything was as expected. Yes I would recommend this hotel. I used this hotel to attend ISC.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
nice spacious and very clean room
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Stayed 4 nights in Sep 2023
Verified review

8/10 Good

Anna

Ok bra
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs
Verified review

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities
Tolles upgrade
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Benjamin

Liked: Cleanliness
Okay
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Thomas

Really bad climate in the room.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Janne Christian

Liked: Staff & service, room comfort
The breakfast is close to excellent, even for us active people who demand more fuel than some simple white bread, cookies etc. The staff was friendly and communication was easily executed in english (in contrast to most of the staff at Deutsche Bahn - unbelievable!!). The only minus I can think of was the hair of a previous guest all over the place in the bathroom...
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Sep 2025
Verified review

4/10 Poor

Hubertus J.P.

Disliked: Cleanliness, staff & service, amenities
The hotel is looking nice from the outside, but is "refurbished" and still old inside...Old floor carpet, terrible elevator etc. How can you make a wardrope in steel looking like a container, which makes a hell of a noise to open and close... They empty the garbage container at 5am in front of our room, how nice is this... We have tried a lot of hotels in Hamburg, but this is the wurst experience we ever had
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but not what I expected.
Verified review

6/10 Okay

John

Liked: Cleanliness
Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Hannes

Liked: Cleanliness, staff & service
Alles in allem war es gut. Leider waren die Parkgebühren sehr hoch. Das wird uns wahrscheinlich davon abhalten nochmal dort zu übernachten.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Regnar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tak, vi havde et par gode dage. Bussen holder tæt ved hotellet.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Georgios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles gut
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Ok sted, men indretningen af værelset var klodset, og det virkede som om, at hotellet havde flere gæster, end det kunne håndtere. Stod i kø til indtjekning, morgenmad og elevatorer. Morgenmaden var dog rigtig fin. Aftensmaden i restauranten var virkelig dårlig. Åbenlyst præfabrikeret og ikke særlig lækker.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

david

Liked: Cleanliness
Ok hotell. Frukosten var ok
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rundum perfekter Kurzurlaub! Gute Lage, nettes Frühstück, das Personal auch sehr umsichtig und sehr freundlich. Der Parkplatz ist sehr teuer!
Stayed 3 nights in May 2026