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Mercure Hotel Hamburg City

4.0 star property
Riverfront hotel with sauna and 24-hour front desk

Photo gallery for Mercure Hotel Hamburg City

Exterior
Exterior
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Terrace/patio
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
The current price is AU$173
includes taxes & fees
22 June - 23 June

Explore the area

Map
Amsinckstr. 53, Hamburg, HH, 20097
  • Hamburg Cruise Center
    ‪20 min walk‬
  • Miniatur Wunderland
    ‪3 min drive‬
  • Elbe Philharmonic Hall
    ‪4 min drive‬
  • Hamburg (HAM)
    ‪15 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed - double
Hairdryer
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed - double
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Hypo-allergenic bedding
Separate bedroom
Eco-friendly toiletries
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
  • City view
  • Sleeps 4
  • 1 Queen Bed

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About the area

Hamburg

Mercure Hotel Hamburg City puts you in the centre of Hamburg, 2.3 km (1.4 mi) from Miniatur Wunderland and 2.9 km (1.8 mi) from Elbe Philharmonic Hall. Highlights at this eco-friendly hotel include a restaurant, a bar/lounge and a sauna. .The bistro, Bar/Bistro, is open for breakfast, lunch and dinner. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 30-minute walk of this 4-property class Hamburg-Mitte hotel, attractions include Hamburg City Hall and Hamburg Cruise Center.

What's nearby

  • Hamburg Cruise Center - 20 min walk - 1.7 km
  • Miniatur Wunderland - 3 min drive - 2.3 km
  • Hamburg City Hall - 3 min drive - 2.6 km
  • Elbe Philharmonic Hall - 4 min drive - 2.7 km
  • Reeperbahn - 6 min drive - 4.3 km

Getting around

  • Hammerbrook S-Bahn - 8 min walk
  • Hamburg Central Station - 16 min walk
  • Hamburg Airport (HAM) - 37 min drive

Restaurants

  • ‪Maya Kaffeerösterei - ‬8 min walk
  • ‪Restaurant Hobenköök - ‬13 min walk
  • ‪Jawa - ‬9 min walk
  • ‪Superbude St. Georg - ‬11 min walk
  • ‪Café Irma - ‬4 min walk

About this property

Mercure Hotel Hamburg City

Riverfront hotel with sauna and 24-hour front desk
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A sauna, a terrace, and multilingual staff are also featured at the eco-certified Mercure Hotel Hamburg City. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Hamburg hotel.

  • 187 guestrooms or units
  • 6 levels
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Mercure Hotel Hamburg City offers 187 accommodations with a safe and a hairdryer. 49-inch LCD televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar/Bistro

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (94 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 13 for children
  • Self-parking fee: EUR 28 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Mercure Hamburg City
Mercure Hotel Hamburg City
Mercure Hamburg City Hamburg
Mercure Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg

Frequently asked questions

What is the cancellation policy at Mercure Hotel Hamburg City?

Mercure Hotel Hamburg City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hotel Hamburg City?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Mercure Hotel Hamburg City on 22 June 2025 start from AU$173.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Hotel Hamburg City?

Yep, Mercure Hotel Hamburg City has a self car park for EUR 28 per day.

Are there any beaches close to Mercure Hotel Hamburg City?

The closest beach to Mercure Hotel Hamburg City is Elbstrand (7.4 km).

Does Mercure Hotel Hamburg City serve breakfast?

Yep, buffet breakfast is on offer on weekdays from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mercure Hotel Hamburg City?

No, Mercure Hotel Hamburg City does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Hotel Hamburg City?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Mercure Hotel Hamburg City?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Hotel Hamburg City?

Furry friends are welcome at Mercure Hotel Hamburg City, with food and water bowls on offer.

Mercure Hotel Hamburg City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 348 out of 1002 reviews
Rating 8 - Good. 501 out of 1002 reviews
Rating 6 - Okay. 121 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mohammad Ibrahim

Stayed 6 nights in Dec 2024

6/10 Okay

John, Bournemouth

Stayed 1 night in Nov 2024

6/10 Okay

John, Bournemouth

Business traveller, Travelled with partner
Liked: Cleanliness
Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.
Stayed 4 nights in Sep 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs

8/10 Good

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent, but not what I expected.

10/10 Excellent

Wayne

Stayed 3 nights in Apr 2022

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Maximilian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ice rooms and friendly staff

Nice rooms, friendly staff.
Stayed 1 night in Sep 2020

8/10 Good

Maximilian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and supportive staff at reception desk

Nice place. I had a few problems getting room service convinced to provide food. But overall ok. Friendly and supportive staff at reception desk!
Stayed 1 night in Sep 2020

10/10 Excellent

Maximilian

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel in a near city Center Location. The room wasn’t cleaned for whatever reason.
Stayed 1 night in Sep 2020

10/10 Excellent

Maximilian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient

Business trip. Very convenient! Nice harbor theme in hotel
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place close to city center

Nice place close to city center. Food was reasonable good as well.
Stayed 1 night in Sep 2020

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Getaway

Although the hotel is not city center, two bus stations are within a three minute walk of the hotel. The hotel is clean and modern and the breakfast buffet was plentiful. if you do not choose to partake in the breakfast at the hotel, there are small bakeries nearby. The rooms were comparable to most chain hotels in Europe and the added water in the fridge was a bonus. I would stay again.
Stayed 2 nights in Sep 2020

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Location okay, but not close enough to the center to walk, about 10 euro cab ride. Staff could be nice especially in the coffee shop which also is the restaurant if you are not part of a larger group. Room alright although bathrooms not made very functional.
Stayed 1 night in Oct 2019

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family stay

We stayed at the hotel with a 9 month old baby- the cot provided was good. Traditional wooden cot with mattress. Staff were helpful when accommodating sterilising of bottles. Nice lady in cafe gave my son a free teddy- a nice gesture. Would recommend and stay again.
Stayed 1 night in Sep 2019

10/10 Excellent

JUMPEI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Terje

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really COOL consept in the room.
Stayed 1 night in Jul 2019

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A decent and low cost stay

The hotel was pleasant, nice staff and comfortable for the money.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is a very good choice for any business travel to Hamburg. My colleagues and me all really appreciated the comfort and location in regards to the proximity to the Hamburg conference center. The rooms are in good condition and kept very clean. However, it was a shame that the breakfast staff that greeted us to assign a table was largely unfriendly and the staff clearing the area was very slow when it came to clearing plates and offering coffee. I would stay again, but I wouldn't include the breakfast.
Stayed 2 nights in May 2019

8/10 Good

S, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very helpful and friendly staff, Appreciated the comfy cup of tea in the Lobby. Good breakfast variety and nice, well priced dinner. We can certainly recommend this for families as well.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel for business

Hotel's location, room size and staff are good. i went there 2 nights for business trip and it is very ideal.
Stayed 1 night in Sep 2018