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Hotel Mona

Hotel with a 24-hour front desk, near Hagenbeck Zoo

Photo gallery for Hotel Mona

Standard Twin Room
Standard Twin Room | Bathroom sink
Reception
Property entrance
Single Room, Shared Bathroom | Bathroom

Reviews

5.2 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
Kieler Str. 392, Hamburg, HH, 22525
  • Hagenbeck Zoo
    ‪14 min walk‬
  • Volksparkstadion
    ‪4 min drive‬
  • Barclays Arena
    ‪4 min drive‬
  • Hamburg (HAM)
    ‪12 min drive‬

Room options

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom

Single Room, Shared Bathroom

Highlights

Free cots/infant beds
Flat-screen TV
Cable channels
Daily housekeeping
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Free cots/infant beds
Flat-screen TV
Cable channels
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Free cots/infant beds
Flat-screen TV
Cable channels
Daily housekeeping
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Hamburg

At Hotel Mona you'll be 1.1 km (0.7 mi) from Hagenbeck Zoo and 2.6 km (1.6 mi) from Volksparkstadion. .This smoke-free hotel offers a 24-hour front desk, luggage storage and a television in a common area. Plus you'll find Wi-Fi in public areas. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this Eimsbuettel hotel include Reeperbahn and St. Pauli Piers.

What's nearby

  • Hagenbeck Zoo - 14 min walk - 1.2 km
  • Volksparkstadion - 4 min drive - 2.7 km
  • Barclays Arena - 4 min drive - 2.9 km
  • University Medical Center Hamburg-Eppendorf - 7 min drive - 4.9 km
  • Reeperbahn - 8 min drive - 5.8 km

Getting around

  • Stellingen Station - 11 min walk
  • Tiedemannstraße Bus stop - 16 min walk
  • Hamburg Airport (HAM) - 12 min drive

Restaurants

  • ‪Sportwerk - ‬15 min walk
  • ‪Innerluck - ‬15 min walk
  • ‪Schweinske - ‬12 min walk
  • ‪KeBaP Lounge - ‬13 min walk
  • ‪Catonium - ‬16 min walk

About this property

Hotel Mona

Hotel with a 24-hour front desk, near Hagenbeck Zoo
Hotel Mona offers its guests a television in common area. Public spaces have WiFi for a fee. An airport shuttle (available on request) and a train station pick-up service are available for a fee. Parking is available for a fee.

This Hamburg hotel is smoke free.

  • 10 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • No smoking on site
Hotel Mona offers 10 accommodations. Flat-screen televisions come with cable channels. In-room wireless Internet access is available for a surcharge. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available.

Languages

English, German

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Property amenities

Internet

  • Available in all rooms: WiFi (EUR 5 per day)
  • Available in some public areas: WiFi (EUR 5 per day)

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Train station pick-up shuttle (surcharge)
  • Parking on site (EUR 7 per day)

Food and drink

  • Breakfast available for a fee: EUR 8 per person

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Phone

Policies

Check-in

Check-in start time: 1 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 9.60 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately EUR 8 per person
  • Fee for in-room wireless Internet: EUR 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5 per day (rates may vary)
  • Airport shuttle fee: EUR 25 per vehicle (one way)
  • Self-parking fee: EUR 7 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Mona Hamburg
Hotel Mona
Mona Hamburg
Hotel Mona Hotel
Hotel Mona Hamburg
Hotel Mona Hotel Hamburg

Frequently asked questions

What is the cancellation policy at Hotel Mona?

Hotel Mona offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Mona?

Yep, Hotel Mona has a self car park for EUR 7 per day.

Are there any beaches close to Hotel Mona?

The closest beach to Hotel Mona is Övelgönne (5.3 km).

Is there a free airport shuttle available at Hotel Mona?

No, but there's an airport shuttle on request for a fee.

What time are check-in & check-out at Hotel Mona?

Check-in begins at 1 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Mona?

No, pets are not allowed.

Hotel Mona Reviews

Reviews

5.2
Rating 10 - Excellent. 2 out of 64 reviews
Rating 8 - Good. 9 out of 64 reviews
Rating 6 - Okay. 23 out of 64 reviews
Rating 4 - Poor. 19 out of 64 reviews
Rating 2 - Terrible. 11 out of 64 reviews

6.2/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service
Disliked: Room comfort

Clean but not much to see in the area

Very basic hotel in the Hamburg suburbs. Friendly staff. Room is small but I only stayed one night. Close to bus transit and about a 15 min walk to metro. There are no toiletries other than the hand soap at the sink. Beds are hard but once again I only stayed my last night in Hamburg there as it was relatively close to the airport. You can get to downtown Hamburg in about 25 mins by metro not including walk time to metro station.

4/10 Poor

douglas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to be recommended

6/10 Okay

niola, reading, uk

Liked: Cleanliness
Disliked: Property conditions & facilities

Basic but clean and comfortable

Small hotel and our room was small but it had what we needed. It was clean and the beds were comfortable. Check in was easy. We didn't need or ask for anything so didn't ask and can't comment on how that would be. For a wedding we were going to it was the perfect location. It's also very close to transport links. It's on a main road - we had a ground floor room at the back and it was very quiet.

6/10 Okay

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable budget hotel in the suburb of Hamburg

Reasonable budget hotel in the suburb of Hamburg. Not much to see or do in the neighborhood.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Worst hotel only for making money.

No Co operation right from checkin.no Co operation on wifi which was very slow.very poor in English speaking.

6/10 Okay

John, Chicago

Liked: Cleanliness, room comfort

Good Deal

We paid 39 Euros for the two of us, which was a great deal. Room was on the small side, but it had a queensize bed and a bathroom with a shower which is really all you need. 24 hour front desk which is nice.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for Truckers just for a one night stand.

The rooms for single was the sized of bathroom closet. It looked liked a hallway was chopped into sections and called it a single bedroom. Not amenities like basic needs for shampoo or soap. WIFI is good when you go out to the reception desk but as soon as you go back into your bedroom the signal gets weaker until they logged you out.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Die Zimmer sind definitiv zu klein. DAs BAdezimmer ist auch zu klein und hätte sauberer sein können.
Stayed 2 nights in May 2019

2/10 Terrible

Helmut

Disliked: Staff & service, property conditions & facilities, room comfort

Hostel,nicht Hotel!

Obwohl richtiges Zimmer gebucht wurde mir ein Standardzimmer mit Gemeinschaftsbad zugewiesen. Erst nach reichlich hin und her habe ich das gebuchte Zimmer bekommen. Unzumutbar.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No reception at night

I called the Mona hotel in advance that I came late, but nobody was at the reception to do check in. That's why I could not stay that night at Mona hotel. I had to pay the full amount for Mona hotel and needed to make extra expenses by booking another more expensive hotel in the area.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel direkt an einer Hauptverkehrsader

Das Zimmer wo wir untergebracht wurden bräuchte dringend eine Renovierung. Wir haben uns nicht getraut zu duschen.die Dusche war komplett verschmutzt in den Ecken Schimmel
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Teuer,klein,dreckig,keine Seife im Spender

Nicht zu empfehlen!!! Für den Preis war es definitiv zu schlecht.
Stayed 1 night in Jun 2018

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort

Ikke 267 € vær for 3 overnatninger.

Havde 3 overnatninger på hotellet, det er det dårligst hotel jeg nogensinde har været på, skulle bo der alene, havde bestilt et værelse med bad og toilet, rummet skulle være 12 m2 i følge beskrivelse fra Hotels.com, men der var fælles bad og toilet for enden af gangen, og værelser var på 5-6 m2. Havde nok forventet at få mere for mine 267 €

2/10 Terrible

thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unverschämt

Die Zimmer sind heruntergekommen, dreckig , es wurde drei Tage nicht aufgeräumt oder geputzt, kein Frühstück, obwohl bezahlt.Alles in Allem eine Zumutung. Nie wieder!

8/10 Good

Alexander

Liked: Room comfort

Hamburg

Helt ok. Det funkar om man bara ska sova över men det e inget lyxhotell. Receptionisten var lite slö o man va tvungen att ringa för att komma in men annars ok standard o bra sängar.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Kurztrip

Wir waren für Event in Nähe des Hotels in Hamburg. Hotel etwas in die Jahre gekommen.Hellhörig .Etagendusche und WC .Im Zimmer war Mini Tv mit Antenne ging nix. Kabel hingen aus der Wand Buchse fehlte. Aber wenn man über diese Dinge hinwegsieht. und nur eine Übernachtung mal benötigt Fairerweise haben Sie auch nicht bemängelt. Zimmer hatte 2 Einzellbetten .Bad und Dusche ok und sauber .Personal nett und 24h besetzt dafür das es so kleines Hotel war .S Bahnhof Stellingen Arenen in 15min Laufentfernung.Also wenn ich nur eine Übernachtung brauche würden wir eventuell wieder buchen .

8/10 Good

Naoko

Liked: Cleanliness, property conditions & facilities, room comfort

広くはないが、充分

１時のチェックインより早く、１１時半ごろ着いたのですが、２０分位で部屋を用意してくれました。 駅からは歩くと１０分以上かかってしまいますが、バスはすぐ近いです。 周りにドブロブニクレストランとスーパー以外は、飲み物だけのカフェくらいですが、私の部屋は隣の 木の多い敷地を向いており、季節的に野鳥とヒナの様子を楽しむことができました。 スタッフは人によりますがフレンドリーで、部屋は広くないですが清潔でした。 部屋に電話やポット、冷蔵庫はありませんでした。 ドライヤーを借りましたが、風が熱くない時の方が多かったです。 もし反対側の部屋だった場合は、おそらく車道に直面しているので、気になるかもしれません。

6/10 Okay

Aleksandr

Liked: Cleanliness, staff & service
Disliked: Room comfort

все нормально. согласно заказа

нормально

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nettes Hotel von wo man überall hinkommt

Sehr freundliches Personal kleines zimmer gehabt muss ehrlich sagen zum schlafen reicht es aber zum aufhalten ist es nix da der Fernseher nicht geht

6/10 Okay

Später Gast

Liked: Cleanliness
Disliked: Property conditions & facilities

Günstige Unterkunft in Autobahnnähe A7

Späte Anreise war problemlos möglich. Das freundliche Personal brauchte ungewöhnlich lange zum Ausdruck der Rechnung/Quittung, während ich mir die müden Beine in den Bauch stand. Das Zimmer war renovierungsbedürftig (Wände, herausbrechende Täfelung bei Nachttischlampe) aber das Bett in Ordnung und die Bettwäsche sehr angenehm (Baumwollbezüge) und sauber. Ich hatte das Bedürfnis erst mal zu lüften und, hurra, konnte das Fenster richtig weit öffnen, und das half sehr! (Kalt war es im Zimmer leider schon vorher...) Das gemeinschaftlich genutzte Bad, ohne Fenster, nicht gerade top sauber aber ok, mit Ablegemöglichkeit und Kleiderhaken, auf das warme Duschwasser musste ich allerdings NOCH länger warten als auf die Rechnung! 2 Handtücher wurden gestellt. Sonst alles gut und für genügsame Gäste durchaus weiterzuempfehlen.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Preisleistungsverhältnis stimmt absolut nicht.

Ein Mitarbeiter ist sehr unfreundlich und kann kaum deutsch. Zimmer war schmutzig. Parkplatz und WLAN kosten extra.

6/10 Okay

Lone

Disliked: Staff & service, property conditions & facilities, room comfort

Nem adgang til offentlig transport

Billigt lille hotel, meget lille værelse, men ok, da det kun skulle bruges til overnatning.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Alles ok. Toilettengang muss gut geplant werden da Gemeinschaftsbad mit Toilette. Zimmer wurde jeden Tag geputzt. Sehr wenige Senter im TV. Zimmer auf Hofseite sehr ruhig. Einzelzimmer für Geschäftsreisende ungeeignet da kein Tisch mit Stuhl vorhanden. Würde das Hotel weiter empfehlen obwohl etwas zu teuer (45€/Nacht für Einzelzimmer)

4/10 Poor

Alexander, Stralsund

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Halt zweckmäßig

Kurzfristig verfügbar. Einfache Einrichtung. Teils Bad auf dem Flur.