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Crowne Plaza Hamburg - City Alster by IHG

Waterfront hotel with 24-hour health club and restaurant

Photo gallery for Crowne Plaza Hamburg - City Alster by IHG

Bar (on property)
Exterior
Sauna
Exterior
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$130
includes taxes & fees
25 Jan - 26 Jan

Explore the area

View map
Graumannsweg 10, Hamburg, HH, 22087
  • Place, Alster Lakes
    ‪3 min walk‬
  • Place, Hamburger Kunsthalle
    ‪18 min walk‬
  • Place, Jungfernstieg
    ‪4 min drive‬
  • Airport, Hamburg (HAM)
    ‪19 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Alster View)

8.8 out of 10
Excellent
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Partial lake view

View all photos for Premium Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(52 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed (Alster View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Alster View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • Sleeps 2
  • 1 King Bed
  • Partial lake view

View all photos for Family Room, Multiple Beds (Premium)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Multiple Beds (Premium)

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2019
Blackout curtains
  • Sleeps 3
  • 1 King Bed and 1 Single Bunk Bed

About the area

Hamburg

Crowne Plaza Hamburg - City Alster by IHG puts you in the centre of Hamburg, 3.4 km (2.1 mi) from Miniatur Wunderland and 4.3 km (2.7 mi) from Reeperbahn. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, The Plaza, is open for lunch and dinner. 5651 square feet (525 square metres) of event facilities include 9 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4.5-property class Hamburg-Nord hotel include Elbe Philharmonic Hall and Hamburg Cruise Center.

What's nearby

  • Alster Lakes - 3 min walk - 0.3 km
  • Hamburger Kunsthalle - 18 min walk - 1.6 km
  • Moenckebergstrasse - 3 min drive - 1.7 km
  • Jungfernstieg - 4 min drive - 2.4 km
  • Hamburg City Hall - 4 min drive - 2.4 km

Getting around

  • Uhlandstrasse U-Bahn - 8 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hamburg Airport (HAM) - 25 min drive

Restaurants

  • ‪Peter Pane - ‬6 min walk
  • ‪Goldherz - ‬8 min walk
  • ‪Restaurant DaCaio - ‬4 min walk
  • ‪Seehaus - ‬6 min walk
  • ‪Neumanns Bistro & Weinbar - ‬8 min walk

About this property

Crowne Plaza Hamburg - City Alster by IHG

Waterfront hotel with 24-hour health club and restaurant
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 5651 square feet (525 square metres) and includes conference space. A 24-hour health club, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Hamburg - City Alster by IHG. For a fee, parking is available. A complete renovation of Crowne Plaza Hamburg - City Alster by IHG was completed in November 2019.

This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 291 guestrooms or units
  • 7 levels
  • Conference rooms
  • 5651 sq ft of conference space
  • 525 sq. m of conference space
  • Built in 1987
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Hamburg - City Alster by IHG offers 291 accommodations with a safe and complimentary bottles of water. Televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Bar (on property)
HYPERION Hotel Hamburg
  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,003 reviews
The price is AU$188
includes taxes & fees
25 Jan - 26 Jan
HYPERION Hotel Hamburg

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 29 per night)
  • Street parking available
  • Secured, covered parking on site (EUR 29 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Plaza

Things to do

  • 24-hour health club
  • Billiards/pool table

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,651 square feet of conference space
  • 9 meeting rooms

Outdoors

  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Handrails in stairways (100 centimetre high)
  • Hardwood flooring in room
  • Lift (100 centimetre wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Renovated entire property - November 2019
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28.50 per person
  • Covered self-parking fee: EUR 29 per night
  • Nearby parking fee: EUR 29 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Frequently asked questions

What is the cancellation policy at Crowne Plaza Hamburg - City Alster by IHG?

Crowne Plaza Hamburg - City Alster by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Hamburg - City Alster by IHG?

As of 22 Jan 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Hamburg - City Alster by IHG on 25 Jan 2026 start from AU$129.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Hamburg - City Alster by IHG?

Yep, Crowne Plaza Hamburg - City Alster by IHG has a secured covered self car park for EUR 29 per night. A self car park is also available, for a fee.

Are there any beaches close to Crowne Plaza Hamburg - City Alster by IHG?

The closest beach to Crowne Plaza Hamburg - City Alster by IHG is Övelgönne (7.4 km).

Is Crowne Plaza Hamburg - City Alster by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Hamburg - City Alster by IHG is a hit with families.

Does Crowne Plaza Hamburg - City Alster by IHG serve breakfast?

You bet, buffet brekkie is offered weekdays between 6:30 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Crowne Plaza Hamburg - City Alster by IHG?

No, Crowne Plaza Hamburg - City Alster by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Hamburg - City Alster by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza Hamburg - City Alster by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Hamburg - City Alster by IHG?

Dogs are welcome at Crowne Plaza Hamburg - City Alster by IHG, with food and water bowls on offer.

Crowne Plaza Hamburg - City Alster by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 546 out of 1006 reviews
Rating 8 - Good. 359 out of 1006 reviews
Rating 6 - Okay. 80 out of 1006 reviews
Rating 4 - Poor. 9 out of 1006 reviews
Rating 2 - Terrible. 12 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very comfortable, conveniently located within short 10 min walk of the U Bahn, and in a upscale walkable safe neighborhood. Service is very good. It was very busy when we visited in October, we had to wait to be seated at breakfast. They suggest „less crowded“ times, but seemed to be the same regardless. Exercise room has dumbbells, weight machine, elliptical and treadmill. All in excellent condition, but also popular. Overall, it’s a very good choice, just be prepared for the crowds. We would stay there again.
Stayed 2 nights in Oct 2025

8/10 Good

Ulrich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Aner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights in this hotel and were very impressed with its cleanliness and general condition. The King size room with a lake view was ideal for our stay. Sufficient space and amenities within the room. The hotels great location is very convenient for exploring Hamburg within walking distance to the central station and also close to bus and MRT stops. The nearby lake is great for walking or cycling around. We didn't eat within the hotel as there are many good options nearby and also a well stocked supermarket
Stayed 5 nights in Sep 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night in Hamburg

Concierge and bartenders were very helpful and friendly. Beautiful clean hotel with a very lovely sauna.
Stayed 1 night in Sep 2025

10/10 Excellent

Fabian

Stayed 3 nights in Aug 2025

10/10 Excellent

Carmelo A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to accomodation and breakfast was wonderful, plentiful of selections.
Stayed 2 nights in Aug 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent
Stayed 5 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, quiet, and friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Hamishe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2025

10/10 Excellent

Patrizia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

SADIK

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
staff was good. rooms were not so clean when we first check in. breakfast was good. area is okay but its really hard to find a market by walk.
Stayed 3 nights in Jun 2025

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Very nice hotel in a quiet neighborhood near the Alster. Walking distance from the main station, we traveled by train, so that was great. The breakfast buffet was fabulous, and the staff super friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Erika

Stayed 4 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday

Great location next to Alister Lake
Stayed 2 nights in Apr 2025

8/10 Good

Kristin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Cora

Stayed 2 nights in May 2025

10/10 Excellent

Jaroslav

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jasmina, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, great staff and food
Stayed 1 night in Feb 2025

10/10 Excellent

Neill

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable, great location.

A brilliant base from which to explore Hamburg, with shops and places to eat 10 minutes away. I ordered room service breakfast and had a breakfast in the restaurant. There was a choice to meet with all dietary requirements. The room was spacious and comfortable with tea and coffee making facilities. The bathroom was clean and tidy, although the ceiling tiles needed replacing as they were discoloured. You had to be patient whilst waiting for a lift, there are three of them, but one was out of commission. The option of getting to the foyer by stairs wasn’t possible. The stairs led outside in case of fire. I would stay again because of its position.
Stayed 3 nights in Mar 2025

10/10 Excellent

Laerke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here and the rooms were perfetly comfortable and with great designs. I'm definitely planning to stay here again next time I'm in Hamburg.
Stayed 1 night in Feb 2025

10/10 Excellent

Bill, Mesquite

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, we will back next time
Stayed 1 night in Jan 2025