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Best Western Raphael Hotel Altona

Property class: 3.5

Photo gallery for Best Western Raphael Hotel Altona

A hotel room with two beds, a framed artwork on the wall, and bedside lamps.
Spa
A modern library with a large collection of bookshelves, a desk with a computer, and three wicker chairs.
Bar (on property)
A buffet area with various food options and a central serving counter.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Parking available
  • Business services
  • Bar
The current price is AU$133
includes taxes & fees
29 Nov - 30 Nov

Explore the area

View map
Praesident-Krahn-Str. 13, Hamburg, HH, 22765
  • Place, Reeperbahn
    ‪16 min walk‬
  • Place, Theatre Neue Flora
    ‪5 min drive‬
  • Place, Fish Market
    ‪6 min drive‬
  • Airport, Hamburg (HAM)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed

Room

Standard Room, 1 Single Bed

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a desk with a chair, a telephone, and a bottle of water.

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Cozy Sitting Corner)

Room

Comfort Room, 1 Double Bed (Cozy Sitting Corner)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Refrigerator (with Sofabed)

Room

Family Room, 1 Double Bed, Refrigerator (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the area

Hamburg

Best Western Raphael Hotel Altona puts you in the heart of Hamburg, within a 20-minute stroll of Reeperbahn and Theatre Neue Flora. Highlights at this hotel include a full-service spa and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3.5-property class Altona hotel include St. Pauli Piers and Hamburg Messe and Congress.

What's nearby

  • Altonaer Rathaus - 9 min walk - 0.8 km
  • Reeperbahn - 16 min walk - 1.4 km
  • Theatre Neue Flora - 5 min drive - 2.0 km
  • Fish Market - 6 min drive - 2.3 km
  • St. Pauli Piers - 8 min drive - 3.0 km

Getting around

  • Hamburg-Altona Station - 3 min walk
  • Königstraße S-Bahn - 13 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Espresso House - ‬3 min walk
  • ‪Caglar Bäckerei - ‬5 min walk
  • ‪Coffee Fellows - ‬5 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Köz Urfa - ‬2 min walk

About this property

Best Western Raphael Hotel Altona

Best Western Raphael Hotel Altona offers its guests a full-service spa. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A library, multilingual staff, and tour/ticket assistance are also featured at Best Western Raphael Hotel Altona. For a fee, parking is available.

This 3.5-star Hamburg hotel is smoke free.

  • 43 guestrooms or units
  • 4 levels
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Computer for guest use
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
Best Western Raphael Hotel Altona offers 43 accommodations with minibars and a safe. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 12 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 17 per person
  • A bar/lounge

Things to do

  • Bicycle storage
  • Books
  • Full-service spa
  • Library
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 4 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Energy-saving switches used
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 per person
  • Self-parking fee: EUR 12 per day
  • Facilities fee: EUR 20 per person, per day and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Best Western Altona
Best Western Hotel Altona
Best Western Hotel Raphael Altona
Best Raphael Altona Hamburg
Best Western Raphael Altona
Best Western Raphael Hotel Altona Hotel
Best Western Raphael Hotel Altona
Hotel Best Western Raphael Altona
Hotel Raphael Altona
Raphael Hotel Altona
Best Western St Raphael
Best Western Raphael Hotel Altona Hamburg
Best Western Raphael Hotel Altona Hotel Hamburg

Frequently asked questions

Is parking available at Best Western Raphael Hotel Altona?

Yep, Best Western Raphael Hotel Altona has a self car park for EUR 12 per day. A self car park is also available, for a fee.

How much does it cost to stay at Best Western Raphael Hotel Altona?

As of 31 Oct 2026, prices found for a 1-night stay for 2 adults at Best Western Raphael Hotel Altona on 29 Nov 2026 start from AU$133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Raphael Hotel Altona?

The closest beach to Best Western Raphael Hotel Altona is Elbstrand (2.3 km).

Is there a spa on site at Best Western Raphael Hotel Altona?

Yep, there is an onsite spa at Best Western Raphael Hotel Altona.

Does Best Western Raphael Hotel Altona serve breakfast?

Yep, buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Best Western Raphael Hotel Altona?

No, Best Western Raphael Hotel Altona does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Raphael Hotel Altona?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Best Western Raphael Hotel Altona?

No, only service animals are allowed.

Best Western Raphael Hotel Altona Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 210 out of 687 reviews
Rating 8 - Good. 322 out of 687 reviews
Rating 6 - Okay. 119 out of 687 reviews
Rating 4 - Poor. 31 out of 687 reviews
Rating 2 - Terrible. 5 out of 687 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Spacious rooms and friendly staff
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient, easy accessible, clean and frindly!
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Hood transport links
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place, nothing special.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a positive surprise - super clean, the beds were very comfortable, the bathroom big and the windows could be fully opened. We booked it because we took an early train and it is right next to the station. Friendly and fast check in.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came alone to visit my sister who lives close by. Very central, very clean place. Impressed by the vicinity of the hotel to all attractions.
Stayed 7 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The property was great. My room was clean and spacious and the bathroom was wonderful!
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very close to the train station. It is clean and the rooms are nice. Staff are helpful. I recommend staying here!
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just needed a place to store our belongings and sleep that was close to the transport system. This place was perfect for that.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff, clean but small room.

Good location close to Altona station (for trains to the South I think). Very friendly staff and clean room with plenty of hot water. Only negative was that the room was pretty small and the bed also quite small.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael at the reception desk delivered an outstanding support for me to work quite you and efficiently.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Ok
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service

Tiny rooms and dreadfully overpriced

Tiny rooms. Way overpriced for the size.
Stayed 1 night in Apr 2023
Verified review

4/10 Poor

Disliked: Staff & service, room comfort

not too bad

The hotel is nice to me. the location was good to me as well. Breakfast was so awesome. But due to the system change there was some misunderstanding.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel which are very important for me ,situated in Altona center, easy access to shops,restaurants and direct train to the airport,wonderfully time saving.🤗 I have stayed in best western in London too,I recommend people to choose this chain of hotel. Nice and helpful staff chose the room that I felt quiet comfortable in. Thanks to the management and the staff.😀
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
There was nobody at the front desk when I wanted to check out at 5 in the morning.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service
I believe the hotel is good, but the AC services was not available only small fan was provided
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shower

The only complaint is the space of the shower. Although I know that it is pretty normal for any generic German hotels, I think that they could still do some arrangement, such as relocation of soup bottles, to give a little more freedom for showerers. Anyway, the amount of water and pressure are excellent!
Stayed 6 nights in May 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
The location is close to the Altona train station, which is very practical. However the hotel rooms are old and have no air conditioning. When I arrived to my room, it seemed like the windows had been closed for days, it was hot and air quality was bad. Opening the windows helped but the noise from the station is there, so I wouldn't recommend to noise and temperature sensitive guests.
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Liked: Staff & service, amenities
I was very disappointed that they had a room directly next to me being completely remodeled starting an 8:15 in the morning the next day, it was super loud. I understand that these hotels need to be worked on, but the front desk person should’ve let me know ahead of time or moved me to, a location where I’m not hearing a hammer at 8:15 in the morning. i expect more from a Best Western
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein zentrales Hotel am Bahnhof Altona. Zimmer sind klein, keine Klimaanlage, Parksituation schwierig, Einfahrt sehr eng und wenige Parkplätze verfügbar. Frühstück gut, aber auch hier mehr Gäste als Plätze. Empfangsherr war sehr freundlich und hilfsbereit. Für ein Kurzaufenthalt gut.
Stayed 3 nights in Jul 2026