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5.0 out of 5

"Cool little place, perfect for business or exploring the city. " More

By a verified traveller on Wed 08 Feb 2017

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Hotel Description

A luxury stay in the heart of Hamburg awaits you at ARCOTEL Onyx Hamburg. Within steps you'll find popular attractions like Reeperbahn and Operettenhaus. Highlights at this hotel include a bar/lounge and a 24-hour business center.

You can enjoy flat-screen TVs with satellite channels, and all 215 soundproofed rooms feature free WiFi, sitting areas, and free newspapers. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Room service, pillow menus, and down comforters are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Other amenities include a coffee shop/café, a snack bar/deli, and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 12:30 PM. There's also the convenience of self parking.

Within a 15-minute walk of this 4.5-star Saint Pauli hotel, attractions include St. Pauli Piers and St. Michaelis Church.

Comfort Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$135* Per night/room 25 Oct. - 26 Oct.

Suite

Bed Count 3 Twin Beds Maximum Occupancy 2 Max

Junior Suite

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

ARCOTEL Onyx Hamburg ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for ARCOTEL Onyx Hamburg

Everyone (2)
5 out of 5

Posted by on 7 Jun. 2019

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5 out of 5

Funky place in great location

Pros: The furniture is funky and unusual. the staff is very friendly and gave great information.
Location: Located between old town and the hub of all happenings.
Cool little place, perfect for business or exploring the city.

Posted by , from Melbourne on 8 Feb. 2017

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About the ARCOTEL Onyx Hamburg

Location Reeperbahn 1a, Hamburg, HH 20359

Property Features

There's a coffee shop/café on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 592 square feet (55 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury ARCOTEL Onyx Hamburg. Parking is available for a fee. This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 7 levels
  • 592 sq ft of conference space
  • 55 sq m of conference space
  • Built in 2012
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hamburg Airport (HAM) (12.9 km / 8 mi)
  • Train station: Sternschanze Station (2.1 km / 1.3 mi)
  • Metro station: St. Pauli U-Bahn (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

ARCOTEL Onyx Hamburg offers 215 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 76-cm flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Sitting area
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 12:30 PM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Self parking fee: EUR 20 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ARCOTEL Hamburg Onyx
  • ARCOTEL Onyx
  • ARCOTEL Onyx Hamburg
  • ARCOTEL Onyx Hotel
  • ARCOTEL Onyx Hotel Hamburg
  • Hamburg ARCOTEL Onyx
  • Hamburg Onyx
  • Onyx ARCOTEL
  • Onyx ARCOTEL Hamburg
  • Onyx Hamburg
  • ARCOTEL Onyx Hamburg Hotel
  • ARCOTEL Onyx Hamburg Hotel
  • ARCOTEL Onyx Hamburg Hamburg
  • ARCOTEL Onyx Hamburg Hotel Hamburg

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.