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ARCOTEL Onyx Hamburg

4.5 star property
Luxury hotel with 24-hour business centre and 24-hour front desk

Photo gallery for ARCOTEL Onyx Hamburg

Exterior
Junior Suite
One Double Bed
Exterior
Daily buffet breakfast (EUR 24 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Air conditioning
  • Room service
  • Pet-friendly
  • Free WiFi
The current price is AU$244
includes taxes & fees
13 July - 14 July

Explore the area

Map
Reeperbahn 1a, Hamburg, HH, 20359
  • Reeperbahn
    ‪3 min walk‬
  • St. Pauli Piers
    ‪6 min walk‬
  • Miniatur Wunderland
    ‪3 min drive‬
  • Hamburg (HAM)
    ‪15 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 34 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 54 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Comfort Room

Comfort Room

Comfort Room

8.2 out of 10
Very good
(32 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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Standard Double Room

Premier Inn Hamburg City Zentrum

Hamburg City Center
  • Free WiFi
  • Breakfast available
  • Parking available
  • 24/7 front desk
The price is AU$192
includes taxes & fees
24 July - 25 July
Premier Inn Hamburg City Zentrum

About the area

Hamburg

A luxury stay in the heart of Hamburg awaits you at ARCOTEL Onyx Hamburg. Within just a 10-minute stroll, you'll find popular attractions like Reeperbahn and St. Pauli Piers. Highlights at this eco-friendly hotel include a bar/lounge and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Other amenities include a coffee shop/cafe, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:30 AM. There's also the convenience of self parking. .Within a 20-minute walk of this 4.5-property class Hamburg-Mitte hotel, attractions include Fish Market and Hamburg Messe and Congress.

What's nearby

  • Reeperbahn - 3 min walk - 0.3 km
  • St. Pauli Piers - 6 min walk - 0.5 km
  • Fish Market - 12 min walk - 1.1 km
  • Elbe Philharmonic Hall - 2 min drive - 1.6 km
  • Miniatur Wunderland - 3 min drive - 2.0 km

Getting around

  • St. Pauli U-Bahn - 2 min walk
  • Michaeliskirche Hamburg Station - 10 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Tanzende Türme - ‬2 min walk
  • ‪Clouds - ‬2 min walk
  • ‪Mojo Club - ‬1 min walk
  • ‪Pyjama Bar - ‬2 min walk
  • ‪Hesburger - ‬2 min walk

About this property

ARCOTEL Onyx Hamburg

Luxury hotel with 24-hour business centre and 24-hour front desk
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 592 square feet (55 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury ARCOTEL Onyx Hamburg. Parking is available for a fee.

This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 7 levels
  • 592 sq ft of conference space
  • 55 sq. m of conference space
  • Built in 2012
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
ARCOTEL Onyx Hamburg offers 215 air-conditioned accommodations with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 76-cm flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 592 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 76-cm flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Self-parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

ARCOTEL Hamburg Onyx
ARCOTEL Onyx
ARCOTEL Onyx Hamburg
ARCOTEL Onyx Hotel
ARCOTEL Onyx Hotel Hamburg
Hamburg ARCOTEL Onyx
Hamburg Onyx
Onyx ARCOTEL
Onyx ARCOTEL Hamburg
Onyx Hamburg
ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hamburg Hamburg
ARCOTEL Onyx Hamburg Hotel Hamburg

Frequently asked questions

What is the cancellation policy at ARCOTEL Onyx Hamburg?

ARCOTEL Onyx Hamburg offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ARCOTEL Onyx Hamburg?

As of 30 June 2025, prices found for a 1-night stay for 2 adults at ARCOTEL Onyx Hamburg on 13 July 2025 start from AU$222.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ARCOTEL Onyx Hamburg?

Yep, ARCOTEL Onyx Hamburg has a self car park for EUR 22 per day.

Are there any beaches close to ARCOTEL Onyx Hamburg?

The closest beach to ARCOTEL Onyx Hamburg is Elbstrand (4.2 km).

What makes ARCOTEL Onyx Hamburg a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at ARCOTEL Onyx Hamburg.

Does ARCOTEL Onyx Hamburg serve breakfast?

Sure does, buffet brekkie is offered weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:30 AM.

Is there a free airport shuttle available at ARCOTEL Onyx Hamburg?

No, ARCOTEL Onyx Hamburg does not offer an airport shuttle service.

What time are check-in & check-out at ARCOTEL Onyx Hamburg?

Check-in begins at 3:00 PM. Check-out time is noon.

ARCOTEL Onyx Hamburg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 584 out of 1002 reviews
Rating 8 - Good. 339 out of 1002 reviews
Rating 6 - Okay. 48 out of 1002 reviews
Rating 4 - Poor. 12 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Mar 2025

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel that is conveniently located in the entertainment district of Hamburg. Clean rooms with a very good breakfast. Would return again on next visit.
Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, rooms, and staff. Convenient to the entertainment district and other night life in a very lively neighbourhood.
Stayed 1 night in Dec 2024

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

Great hotel with excellent breakfast. Good location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great hotel great location.
Stayed 3 nights in Oct 2024

8/10 Good

Kevin James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but the area can be a little dirty at times.
Stayed 4 nights in Sep 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very welcoming. room was a good size, very good location. downsides were the curtain in the room was falling off the rail and the wifi was very weak in the room (although you can ask for a password to an addtional wifi network)
Stayed 3 nights in Jul 2024

10/10 Excellent

Rob

Stayed 4 nights in Jul 2024

10/10 Excellent

Chervin, LEICESTERSHIRE

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and good location
Stayed 1 night in Jun 2024

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous ... staff excelled themselves

With 13 of us staying in the hotel for between 1 and 3 nights, we had lots of comments on the good choice of hotel amongst us. Others hada few issues on getting the room temperature right, but that seemed to be the only criticism I heard. With one member of the party not well, I had reason to enlist the help of the hotel staff in getting more professional medical help. Can't rate the response and willingness and concern of the staff at reception enough. Due to chnaging shifts, I did not get time to thank them personally, but hope this message gets back to them
Stayed 3 nights in Jun 2024

2/10 Terrible

Ahmet

Stayed 2 nights in Jun 2024

6/10 Okay

Tam

Travelled with partner
WiFi doesn’t work, no complimentary water in the room.
Stayed 1 night in Jun 2024

10/10 Excellent

Edward

Stayed 2 nights in Jun 2024

10/10 Excellent

Katsiaryna

Stayed 3 nights in Jun 2024

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Gary

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel, good location, but service is iffy

Arcotel Onyx is a great hotel but some aspects of the service let it down.
Stayed 3 nights in May 2024

10/10 Excellent

Alex

Liked: Staff & service, property conditions & facilities
Great place!!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Aws

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for being accommodating
Stayed 3 nights in Jul 2023

2/10 Terrible

Aida, glendale

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Is horrible. The manager and staff are incredible rude and irresponsible. The manager pretended to be receptionist to avoid taking any responsibilities. The are located in a very dangerous are with drunk people in front of the hotel. The roomes were dirty and smelled. Would never go back
Stayed 3 nights in Jul 2023

8/10 Good

Sönke

Stayed 1 night in Jul 2023

8/10 Good

Severin Tobias, Valby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quite a nice hotel and location. There were some problems with the shower that didn't work properly (the water temperature kept changing by itself) and the breakfast was a bit boring and tame. But overall I would recommend the hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

michael

Travelled with family and small children
Liked everything about it
Stayed 2 nights in Jul 2023