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25hours Hotel Altes Hafenamt

Property class: 3.5

Photo gallery for 25hours Hotel Altes Hafenamt

A restaurant with long tables, hanging lamps, brick walls, and large windows.
A reception desk with two laptops, a plant, and a sign indicating access to a nearby restaurant.
A spacious lobby with leather sofas, a brick wall, and a large window.
A cozy reading nook with a bookshelf, a small desk, and a comfortable chair.
A courtyard with a wooden bench, a brick building with arched windows, and a string of lights.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is AU$251
includes taxes & fees
1 Nov - 2 Nov

Explore the area

View map
Osakaallee 12, Hamburg, HH, 20457
  • Place, Hamburg Dungeon
    ‪7 min walk‬
  • Place, Miniatur Wunderland
    ‪9 min walk‬
  • Place, Elbe Philharmonic Hall
    ‪12 min walk‬
  • Airport, Hamburg (HAM)
    ‪34 min drive‬

Room options

View all photos for Large

A neatly made bed with pillows and a blanket, a bedside lamp, a small stool with a book, and a shelf with books and a plant.

Large

8.8 out of 10
Excellent
(10 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Medium

A hotel room with a large bed, a bedside table with a magazine, a mirror, and a wall-mounted lamp.

Medium

9.4 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Extra Large

A modern living room with a sofa, armchair, and a small table.

Extra Large

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the area

Hamburg

25hours Hotel Altes Hafenamt puts you in the heart of Hamburg, steps from International Maritime Museum and within a 10-minute stroll of German Customs Museum. Highlights at this hotel include a restaurant, a bar/lounge and a sauna. .The restaurant, NENI, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Boilerman Bar is the hotel's own cocktail bar, serving drinks along with light fare. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 10-minute walk of this 3.5-property class Hamburg City Center hotel include Traditional Ship Harbour and Hamburg Cruise Center.

What's nearby

  • International Maritime Museum - 2 min walk - 0.2 km
  • Hamburg Dungeon - 7 min walk - 0.7 km
  • Miniatur Wunderland - 9 min walk - 0.8 km
  • Elbe Philharmonic Hall - 12 min walk - 1.0 km
  • Hamburg City Hall - 14 min walk - 1.2 km

Getting around

  • Überseequartier Station - 3 min walk
  • HafenCity Universität Hamburg Station - 7 min walk
  • Hamburg Airport (HAM) - 43 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Sabai Dee Mai Restaurant - ‬3 min walk
  • ‪Pesca – Theatre of Fish - ‬5 min walk
  • ‪Andronaco HafenContor - ‬3 min walk
  • ‪Espresso House - ‬3 min walk

About this property

25hours Hotel Altes Hafenamt

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

WiFi is free in public spaces. A sauna, a terrace, and gift shops/newsstands are also featured at 25hours Hotel Altes Hafenamt. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Hamburg hotel is smoke free.

  • 49 guestrooms or units
  • 4 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
25hours Hotel Altes Hafenamt offers 49 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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  • Pet-friendly
  • Free Wi-Fi
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includes taxes & fees
25 Oct - 26 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 32 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Boilerman Bar
  • NENI

Things to do

  • Bicycle rentals
  • Sauna

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Double-glazed windows
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 75 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 for adults and from EUR 13 for children
  • Self-parking fee: EUR 32 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

25hours Hotel Altes Hafenamt Hamburg
25hours Altes Hafenamt Hamburg
25hours Altes Hafenamt
25hours Altes Hafenamt Hamburg
25hours Hotel Altes Hafenamt Hotel
25hours Hotel Altes Hafenamt Hamburg
25hours Hotel Altes Hafenamt Hotel Hamburg

Frequently asked questions

What is the cancellation policy at 25hours Hotel Altes Hafenamt?

25hours Hotel Altes Hafenamt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at 25hours Hotel Altes Hafenamt?

As of 21 Oct 2026, prices found for a 1-night stay for 2 adults at 25hours Hotel Altes Hafenamt on 1 Nov 2026 start from AU$251, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at 25hours Hotel Altes Hafenamt?

Yep, 25hours Hotel Altes Hafenamt has a self car park for EUR 32 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to 25hours Hotel Altes Hafenamt?

The closest beach to 25hours Hotel Altes Hafenamt is Elbstrand (6.2 km).

What makes 25hours Hotel Altes Hafenamt a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at 25hours Hotel Altes Hafenamt.

Is 25hours Hotel Altes Hafenamt family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that 25hours Hotel Altes Hafenamt is a hit with families.

Does 25hours Hotel Altes Hafenamt serve breakfast?

Yeah, buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and weekends from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at 25hours Hotel Altes Hafenamt?

No, 25hours Hotel Altes Hafenamt does not offer an airport shuttle service.

Is there a bar or restaurant at 25hours Hotel Altes Hafenamt?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at 25hours Hotel Altes Hafenamt?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at 25hours Hotel Altes Hafenamt?

Dogs are welcome at 25hours Hotel Altes Hafenamt, with food and water bowls on offer.

25hours Hotel Altes Hafenamt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 333 out of 473 reviews
Rating 8 - Good. 100 out of 473 reviews
Rating 6 - Okay. 27 out of 473 reviews
Rating 4 - Poor. 8 out of 473 reviews
Rating 2 - Terrible. 5 out of 473 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hafen city
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Sweet and helpful staff. Only downside was that we were attending a wedding and the lighting in the room was not amenable for makeup 🙈 Also, for people with allergies, check for a room without carpeting. Otherwise a lovely stay!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff were extremely helpful, room was spotless and welcoming.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Clean, modern room with great amenities.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking spaces in the public carpark (same price and location as the hotels parking - where it was full). Loved the lady at breakfast <3 Bring your own cotton swabs and conditioner. Only 0,33 L water for a two day stay for two persons, but a REWE supermarket just across the hotel.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Friendly staff. Poor room temperature control.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our first stay in a 25hours hotel. The staff and location and accommodations were all well above our expectations, and we look forward to staying again!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Arrived and our room was ready early - bonus! Reception staff were excellent. Great room. Bar superb. We don’t have breakfast or eat in the hotel. Now off to Copenhagen to compare!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay in Hamburg

We were only there for one night, wish it was more! The hotel is clean and the staff was very helpful and friendly! Helped us book a night cruise and called a taxi for us in the morning. Great location for us as we wanted the night cruise and had booked a time for Miniature Wonderland in the morning.
Loved the welcoming set up of the room!
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We could not have been happier, my sporty son was chuffed to gain access to the adjacent gym and I enjoyed the Schmökerstube and Bar!
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel!!!

Hotel was a great find! Have stayed at many properties throughout Hamburg over the years and this one was by far...The best! Spotless clean, great staff and the attention to detail was second to none. Boiler Room bar and Neni restaurant are not to be missed while staying there. Haffen City is growing up nicely and downtown is a leisurely 10 minute walk. Highly recommended!!
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything really good. Great location and nice ambiance. Some minor point for improvement. It is very dark in the restaurant especially for breakfast. Pillows in room for sleeping are too thin.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness
Holding amount on credit card was ridiculously to high especially when we had paid! Lack of sun charging facilities and tv not working properly.
Stayed 5 nights in Dec 2022
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth this amount money

I had some bad experiences during my stay at this hotel: The Wi-Fi signal was very poor in my room. I notified the desk and they promised to check but nothing has changed afterwards. The safe in the room was not working. The desk said they knew the problem but didn't offer any alternative solution to me. I had to carry all my valuable things with me all the time. There was a cooking oil smell in my room on the 2nd floor because of the restaurant on the basement floor. The breakfast was okay.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, room was okay but was expecting little bit more space for extra large room. The bed for our daughter was not ready upon our arrival, there were only towels for two in the room and we were never given extra glass/cup although the housekeeping team sorted out the bed straight away. Was expecting little bit more such as bathrobes and a larger outdoor area for the guests. There were only two tables outside the reception and although the restaurant had a large outdoor area, the restaurant manager was not happy for us to sit there unless we were ordering food from the restaurant. This was not great as we were the guests of the hotel. Buffet breakfast was good, but pricey at 26€ per person so for a family of three this was not a great value for money. One morning there was a lot of noise around 7am in the corridor, which woke us up. The hotel is in a great location and staff was friendly apart the moody restaurant manager who was very precious about his EMPTY outdoor space being dedicated to the restaurant guests despite us being the guests of the hotel!?. Big thank you to the housekeeping team that was friendly and helpful. 4 starts due to lack of outdoor or indoor space for the guests to relax apart from the restaurant area.
Stayed 7 nights in May 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

How not to treat a guest

I chose the hotel based on a recommendation from a friend. The room was large and modern, but as I turned on the shower, I had phone call and suddenly I see water flowing out from the bathroom and into the bedroom where my clothes for a business function was layed out. Things like this can happen but it was a very unfavorable situation as I was in a rush. I just had to put back on the clothes I was travelling in and leave for the function. As I left for the evening I told the receptionist that I expect that my belongings are moved to another room l which would be ready for me upon my return. The receptionist confirmed and apologized. When I returned that night the room had not been changed, but the housekeeping had sort of dried up the carpet to the best of their ability. On checking out the next morning i was quite frustrated and said I would expect not to pay (fully) for the night, as the hotel’s plumbing issues impacted my night negatively, and the hotel did not even bother to change my room even though having agreed to it on the spot. I did not pay as I left, but after a couple of hours i received an e-mail from the hotel saying they charged my card in full and they have no recollection that they promised to change my room, nor could they find any evidence of any flooding. Being mistreated and indirectly accused of lying, this will be the last stay at 25hrs.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes und sauberes Hotel.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. I cannot praise this hotel enough. I really enjoyed my stay. The choice of music in the lobby and breakfast room is top notch. Lovely!
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Die Lage ist wirklich toll. Und eigentlich ist das Hotel wirklich stylisch aber es ist einfach Mega abgerockt. Die Wände im Bad und im Zimmer waren voller Flecken. Ich will echt nicht wissen was das alles war. Das Frühstück war leider auch garnicht besonders. Der Preis passt überhaupt nicht. Das Personal war total nett, die Bar richtig schön und das NENI echt klasse. Es gibt in Hamburg viele Hotels die deutlich besser sind für den Preis. Schade
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Rigtig fin oplevelse, - SKAL jeg brokke mig, kan jeg sige at vandet ikke løb hurtigt nok ud af håndvasken, ellers havde vi det dejligt.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastiskt, utmärkt kök bar frukost och service. Superhäftig inredning!
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Eigentlich gefällt mir das Konzept. Im Hafencity war ich vor Jahren und es war cool. Im Alten Hafenamt hat leider nicht viel gepasst. Die Anreise durch die Tiefgarage und diverse Lifte bis zur Reception ein rechtes Geschleppe. Um ins Zimmer im 5 Stock zu kommen wieder mit 2 verschiedenen Liften. Der Flur dort wurde alle 3 Tage als Warenlager für Handtücher benutzt. Da kommt kein Gefühl eines Hotels in dieser Preislage auf. Der Leseraum mit dem Werbung gemacht wird war verschlossen. Die Sauna im Nachbarhotel. Und einen Zimmerservice gab es nicht. Beim auschecken hiess es dann nur alle 2 Tage. Der Parkplatz in der Tiefgarage war beim wiederkommen besetzt so das wir erst im Hotel das Ticket wieder freischalten mussten um in die andere Etage zu fahren. Sorry, auch wenncdas Personal nett ist sieht für mich so kein Hotel in dieser Preisklasse aus.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top, wir waren sehr zufrieden, vorallem das Frühstück und die coole Tiefgarage
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Bar
Stayed 5 nights in Mar 2026