6/10 Okay
Verified traveller
Travelled with family
11 Apr 2025
Liked: Cleanliness
Disliked: Staff & service
Location ok. Reasonable price. But check-in error.
We were in Warsaw for a football match. We took a taxi to the hotel. We checked in, which seemed fairly normal. Up we went to 33rd floor only to find the card keys didn’t work on room door. We tried both numerous times. Checked the card holder for the number, and recalled she definitely said that room number. It was also written on the card holder. No joy, so all the way back down to reception. I have the other receptionist the card holder and cards. She said they’re new cards so issued two more for the room written on the card holder. Up we went again. 33rd floor. These were ok - in we went. We had walked into someone else’s room! Bed not made. Case on floor. Shoes placed against wardrobe. We were lucky they weren’t in bed. I was so upset, thinking they could do that with our room. Down we went again. From 33rd floor to reception. Told both receptionists what had happened and the one who’d issued the replacement keys asked me for ID, like I’d done something wrong. The one who’d checked me in maybe 8 minutes before was just looking, as though she didn’t recognise me. I was told - “it’s the wrong room”. Well spotted. We were supposed to be on the 32nd floor. We had been told 33 and 33 was written on card but it should’ve been 32. You couldn’t make it up.
The elevators aren’t the best. It seemed two or three out the 6 didn’t work. One definitely didn’t as no lights above doors.
There are places to eat around the hotel but it’s a couple of miles from the old town.
Verified traveller
Stayed 1 night in Apr 2025