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The Ritz-Carlton, Half Moon Bay

5.0 star property
Luxury hotel on the beach, with indoor pool

Photo gallery for The Ritz-Carlton, Half Moon Bay

View from property
Creator video - submitted by Inspirations and Celebrations
Terrace/patio
Exterior
Banquet hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$1,488
includes taxes & fees
9 Feb - 10 Feb

Explore the area

View map
1 Miramontes Point Rd, Half Moon Bay, CA, 94019
  • Place, Half Moon Bay Golf Links
    ‪2 min walk‬
  • Place, Pelican Point Beach
    ‪3 min walk‬
  • Place, Half Moon Bay State Beach
    ‪11 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪29 min drive‬

Room options

View all photos for Club Room

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Club Room

  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Room, Golf View

Deluxe Room, Golf View

Deluxe Room, Golf View

8.6 out of 10
Excellent
(9 reviews)
  • Golf view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Room

9.0 out of 10
Wonderful
(2 reviews)
  • Golf view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.6 out of 10
Exceptional
(7 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room

Room

Room

9.2 out of 10
Wonderful
(5 reviews)
  • Golf view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room

Room

Room

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Terrace

Room, Terrace

Room, Terrace

10.0 out of 10
Exceptional
(6 reviews)
  • Partial ocean view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Club Room, Balcony, Ocean View

Club Room, Balcony, Ocean View | Living room

Club Room, Balcony, Ocean View

  • Ocean view
  • 93 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Club Suite, 2 Bedrooms

42-inch Smart TV with satellite channels, TV, Netflix

Club Suite, 2 Bedrooms

  • Ocean view
  • 186 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Room, Terrace

Room, Terrace

Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Room, 1 Bedroom, Balcony

Luxury Room, 1 Bedroom, Balcony | Living room

Luxury Room, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Club Room, 1 King Bed

  • Ocean view
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room

Room

Room

  • Ocean view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room

Room

Room

  • Golf view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Balcony

Room, Balcony

Room, Balcony

  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Room, 1 Bedroom

Luxury Room, 1 Bedroom | Beach/ocean view

Luxury Room, 1 Bedroom

  • Ocean view
  • 93 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Signature Room, 1 Bedroom

42-inch Smart TV with satellite channels, TV, Netflix

Signature Room, 1 Bedroom

  • Ocean view
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, Fireplace

Club Room, Fireplace | Living room

Club Room, Fireplace

10.0 out of 10
Exceptional
(1 review)
  • 88 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Club Room, Multiple Beds

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Club Room, Multiple Beds

  • Ocean view
  • 139 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Room, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Luxury Room, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • Partial ocean view
  • 93 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Signature Room, Multiple Beds, Ocean View

42-inch Smart TV with satellite channels, TV, Netflix

Signature Room, Multiple Beds, Ocean View

  • Ocean view
  • 135 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Club Triple Room, Multiple Beds, Balcony

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Club Triple Room, Multiple Beds, Balcony

  • Ocean view
  • 228 sq m
  • Sleeps 6
  • 4 Queen Beds and 1 King Bed

View all photos for Club Suite, 2 Bedrooms (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Club Suite, 2 Bedrooms (Hearing Accessible)

  • Ocean view
  • 186 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Club Room, 1 Double Bed (Mobility/Hearing Access, Roll-in Shwr)

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Club Room, 1 Double Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Ocean view
  • 139 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Triple Room, Multiple Beds, Balcony (Mobility/Hearing Access, Roll-in Shwr)

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Club Triple Room, Multiple Beds, Balcony (Mobility/Hearing Access, Roll-in Shwr)

  • Ocean view
  • 228 sq m
  • Sleeps 6
  • 4 Queen Beds and 1 King Bed

About the area

Half Moon Bay

A luxury stay in Half Moon Bay awaits you at The Ritz-Carlton, Half Moon Bay. You'll find Half Moon Bay Golf Links a few steps away and Pelican Point Beach within a 10-minute stroll. Highlights at this beachfront hotel include 3 restaurants, a full-service spa and a golf course. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The seafood restaurant, Navio, is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the 6 outdoor tennis courts, indoor swimming pool and 24-hour gym. 21100 square feet (1960 square metres) of event facilities include 16 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 5-property class Ocean Colony hotel include Pillar Point Harbor and Half Moon Bay State Beach.

What's nearby

  • Half Moon Bay Golf Links - 2 min walk - 0.2 km
  • Pelican Point Beach - 3 min walk - 0.3 km
  • Manhattan Beach - 8 min walk - 0.7 km
  • Redondo Beach - 8 min walk - 0.7 km
  • Half Moon Bay State Beach - 11 min walk - 1.0 km

Getting around

  • Burlingame Station - 27 min drive
  • San Francisco International Airport (SFO) - 44 min drive

Restaurants

  • ‪Starbucks - ‬7 min drive
  • ‪Peet's Coffee - ‬6 min drive
  • ‪Pasta Moon - ‬5 min drive
  • ‪Burger King - ‬6 min drive
  • ‪Tres Amigos - ‬6 min drive

About this property

The Ritz-Carlton, Half Moon Bay

Luxury hotel on the beach, with indoor pool
The Ritz-Carlton, Half Moon Bay offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 16 meeting rooms, and limo/town car service. Event space at this hotel measures 21100 square feet (1960 square metres) and includes conference space. An indoor pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury The Ritz-Carlton, Half Moon Bay. For a fee, parking is available.

This 5-star Half Moon Bay hotel is smoke free.

  • 261 guestrooms or units
  • 6 levels
  • 4 buildings
  • 3 dining venues
  • 21100 sq ft of conference space
  • 1960 sq. m of conference space
  • Built in 2001
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
The Ritz-Carlton, Half Moon Bay offers 261 air-conditioned accommodations with laptop-compatible safes and free newspapers. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 42-inch Smart televisions come with premium satellite channels, pay-per-view films and Netflix. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Half Moon Bay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Front of property
Oceano Hotel and Spa
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.7 out of 5, Exceptional, 1,000 reviews
The price is AU$502
includes taxes & fees
12 Feb - 13 Feb
Oceano Hotel and Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (USD 70 per night; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 10 to 65 per person
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Navio
  • Ocean Terrace
  • The Conservatory

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 6 outdoor tennis courts
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Golf lessons
  • Hot tub
  • Indoor pool
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • 21,100 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with premium satellite channels
  • IPod dock
  • Netflix
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 250
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 74.75 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 65 per person
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 20.00 per accommodation, per night plus a one-off USD 250 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Half Moon Bay Ritz-Carlton
Ritz-Carlton Half Moon Bay
Ritz-Carlton Hotel Half Moon Bay
Ritz-Carlton Half Moon Bay Hotel
Ritz Half Moon Bay
Ritz Carlton Half Moon Bay
The Ritz Carlton Half Moon Bay Hotel Half Moon Bay
Half Moon Bay Ritz Carlton
The Ritz Carlton, Half Moon
The Ritz-Carlton, Half Moon Bay Hotel
The Ritz-Carlton, Half Moon Bay Half Moon Bay
The Ritz-Carlton, Half Moon Bay Hotel Half Moon Bay

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Half Moon Bay?

The Ritz-Carlton, Half Moon Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Half Moon Bay?

As of 4 Feb 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Half Moon Bay on 9 Feb 2026 start from AU$1,381.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Half Moon Bay?

Yep, The Ritz-Carlton, Half Moon Bay has valet parking with in/out privileges for USD 70 per night. Additionally there is motorhome/coach/lorry parking, for a fee.

Are there any beaches close to The Ritz-Carlton, Half Moon Bay?

Yep, The Ritz-Carlton, Half Moon Bay is a short 6-minute walk from Pelican Point Beach. Fun beach activities include windsurfing, body boarding and kayaking.

Is there a spa on site at The Ritz-Carlton, Half Moon Bay?

Yep, there is an onsite spa at The Ritz-Carlton, Half Moon Bay. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does The Ritz-Carlton, Half Moon Bay have a pool?

The Ritz-Carlton, Half Moon Bay has an indoor pool. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at The Ritz-Carlton, Half Moon Bay?

The Ritz-Carlton, Half Moon Bay features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes The Ritz-Carlton, Half Moon Bay a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Ritz-Carlton, Half Moon Bay.

Is The Ritz-Carlton, Half Moon Bay family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Half Moon Bay is a hit with families.

Does The Ritz-Carlton, Half Moon Bay serve breakfast?

Yep, cooked-to-order breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Half Moon Bay?

No, The Ritz-Carlton, Half Moon Bay does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Half Moon Bay?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Half Moon Bay?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at The Ritz-Carlton, Half Moon Bay?

Yep, The Ritz-Carlton, Half Moon Bay has an 18-hole golf course. Golf lessons, golf caddies, golf carts and golf clubs are also available.

The Ritz-Carlton, Half Moon Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 465 out of 653 reviews
Rating 8 - Good. 108 out of 653 reviews
Rating 6 - Okay. 36 out of 653 reviews
Rating 4 - Poor. 26 out of 653 reviews
Rating 2 - Terrible. 18 out of 653 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Neat

Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The womens locker floor room was dirty and saw mold by the shower and emergency door.
Stayed 1 night in Nov 2025

2/10 Terrible

Wen

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
As a loyal member of Marriott, I am very disappointed with this hotel: 1. I informed the front desk that my checkout time would be 12 noon, and they agreed. However, they knocked on my door around 10am and then called before 11am. 2. The front desk told me lunch would be served around 11:20am. When I arrived at the restaurant, there was no staff present—just guests sitting around. We found a table and sat down. When I went to the concierge for information, I was told we were not allowed to sit at that table. I had to leave without eating. 3. At the valet, they took my ticket and forgot about us. We waited in cold, windy weather for 20 minutes before they realized their mistake. 4. I arrived around 4pm yesterday, but my room was not ready. I had to wait over an hour. It was my birthday and no one cared. It was my worst birthday trip ever. I feel disrespected by this experience and will not be returning.
Stayed 1 night in Oct 2025

10/10 Excellent

Pratik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and beautiful
Stayed 1 night in Oct 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Upon checking in, we had asked the Bowman to find a vase for some flowers I had purchased from my wife for her anniversary. He said he would do so and yet never returned to the room, nor did he call indicating that he was unsuccessful in finding of us. This may be a little thing, but at a resort of this caliber, one would expect the staff to be much more attentive
Stayed 2 nights in Oct 2025

10/10 Excellent

Felipe

Stayed 2 nights in Oct 2025

10/10 Excellent

Oliver Bing

Stayed 1 night in Sep 2025

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!
Stayed 2 nights in Jun 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff throughout the resort were extremely friendly and helpful.
Stayed 2 nights in Sep 2025

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some positives: Registration clerk and dining room staff were excellent. All the scenic views were incredible! Some negatives: Parking guard was not very welcoming, and when we asked a housekeeper for directions to her room, she was very unfriendly. For dine-in room service, we ordered two items. It took over an hour, and they only brought one of the two items, as one was forgotten. The shampoo dispenser was broken, so we had to unscrew the top to get shampoo. The shower head had low pressure. Expected better, especially for $1700 for one night’s stay.
Stayed 1 night in Aug 2025

8/10 Good

Suhee

Stayed 1 night in Aug 2025

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

FREDERIC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Hardeep

Liked: Cleanliness, staff & service, property conditions & facilities
The shower head was old and didn’t drip well. They had an unaccounted for hair dryer because we had none during our stay. I received an email from their staff accusing me of it being missing. Once I called them, then they were apologetic. That doesn’t change the fact that it was ridiculous to try to accuse me Menu food options are very limited in the inside and outside restaurants. Regular staff was very nice. My server was a very nice lady. Bagpipe player was amazing Views from my room were amazing
Stayed 2 nights in Jul 2025

6/10 Okay

TIANYIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Average service and food. Not a 5-star level.
Stayed 1 night in Jul 2025

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sound insulation is not good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service with a beautiful view
Stayed 4 nights in Jun 2025

10/10 Excellent

efrain i

Liked: Cleanliness, amenities
Excellent stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning property with exceptional service. Justin at the front reception was extremely helpful with all my requests. Joellen made our dining experience memorable. The food was delicious and the views amazing.
Stayed 1 night in Jun 2025

10/10 Excellent

Rakshit

Stayed 2 nights in Jun 2025

10/10 Excellent

Janell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at thiz property was by far, the best hotel that my partner and I have ever experienced!! Every single person there made us feel so welcomed, accommodating, and the customer service provided was beyond exceptional! I would like to give an extra special thank you to the following employees who were absolutely a pleasure to meet! Club Lounge: Rosina, Briana, and Violeta! Navio: Benny, Maria, Billy Guided nature tour walk: Christina Bike rentals: Kimo Thank you all so much for making this birthday celebration an unforgettable one!!
Stayed 2 nights in May 2025

8/10 Good

Micaela, Alamo

Stayed 3 nights in May 2025

10/10 Excellent

Christina

Stayed 1 night in Apr 2025