4/10 Poor
Christine
10 Oct 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed!! Expected hotel quality accommodation, for the price, but got poor hostel quality. Needs updating,quite shabby, faces onto a use road. Despite requesting a ground floor room, stating poor mobility, I was allocated a 1st floor room up a 15 stair flight of stairs!! Advisory/info email sent after my window to cancel.!! Bathroom was adequate, but shower had no slip mat or grab rails!! Health &safety matter, along with stiff & heavy front door, pretty dangerous in an emergency evacuation situation. Weird system of No staff on site, key safe system for room key!! just an emergency/ support phone number!! No useful help given when contacted about a relatively minor problem, faulty TV. Left to sort it out myself! Eventually discovered the cleaning staff had left it unplugged, despite being informed by the support person I spoke to on the phone, that the cleaning staff ALWAYS tested all electrical equipment before leaving!! He told me there was nothing he could about my problem, “as all the staff had gone home”!!! Not an encouraging thought if anything serious happened during the night. Thankfully I was only booked in for 1 night. Wi-Fi was poor. The kitchen was on the ground floor, meaning negotiating that flight of stairs if I needed more than a cuppa.
On the plus side, the bed was comfortable.
As you may suspect I will not be booking again, in the future!!
Christine
Stayed 1 night in Oct 2025