For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A family-friendly stay in Haast awaits you at Heartland Hotel Haast. Within a 20-minute stroll, you'll find Haast Visitor Centre and Haast Beach. Highlights at this hotel include a restaurant, free self parking and a bar/lounge.
All 52 rooms feature free WiFi, TVs and safes. 24-hour room service, hairdryers and irons/ironing boards are also available.
This smoke-free hotel offers free WiFi in public areas, a business centre and a games room. Other amenities include a coffee shop/café and laundry facilities. Buffet breakfast is available daily between 6 AM and 9 AM.
Places within a 15-minute drive of this 3-star Haast hotel include Waita Beach and Ship Creek Lookout.
Heartland Hotel Haast ratings based on 87 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Heartland Hotel Haast
Everyone (41)Couples (24)Family (21)
4 out of 5
Posted by a verified traveller on 13 Oct. 2019
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Comment from Hotel Management
14 Oct. 2019
by Tracey
Thank you for your rating
3 out of 5
No fridge in units one small bar fridge for all units
Posted by a verified traveller on 11 Oct. 2019
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Comment from Hotel Management
14 Oct. 2019
by Tracey
Good morning,
At this stage we only have fridge's in our (QS) room types. But we can also put items that need to be chilled or frozen into our chillers/freezers.
Best wishes and safe travels
Tracey Dinan
General Manager
4 out of 5
Posted by a verified traveller on 8 Oct. 2019
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Comment from Hotel Management
9 Oct. 2019
by Tracey
Thank you for your rating
2 out of 5
The staff, restaurant and food were fantastic. Couldn't fault them. However, the room was very run down and shabby. The bathroom had a concertina door that didn't even close so you need to be on very close terms with your fellow traveller with regards to using the toilet. The wet area shower was more of a flood area shower, with the water gushing all over the bathroom floor and the shower curtain sticking to you, no matter where you stood. There was one of those cards in the bathroom asking you to conserve water by not putting your towels out for changing which was a joke as we had to use our towels to dry off the floor once finished showering and the towel was filthy from the floor which clearly hadn't been cleaned properly. Probably the worst showering experience I have ever had in any motel. I would definitely dine at the restaurant again but would stay at one of the other motels when going through Haast in the future, which we do a couple of times yearly.
Posted by a verified traveller on 21 Aug. 2019
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Comment from Hotel Management
25 Aug. 2019
by Tracey
Wonderful to read that you found our staff and restaurant fantastic. I do offer our sincerest apologies about the bathroom, this is on of those rooms that also double as our disability rooms, but also is a king room with outside parking which many guests want. We have got this at the top of our upgrade list.
I do hope you try us again, let us know and we will put in one of the other rooms.
Once again my sincerest apologies
Tracey Dinan
General Manager
4 out of 5
Clean reasonable size room and great having restaurant.no fridge in room
Posted by a verified traveller on 18 Aug. 2019
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Comment from Hotel Management
20 Aug. 2019
by Tracey
Thank you for your feedback, pleased to read that your rooms were a good size for you.
Best wishes
Tracey Dinan
General Manager
4 out of 5
Rooms were very clean and meals good. Bathroom needs to have a holder for hand towel. Only negative thing is that otherwise the rooms are well appointed and have everything you need in them.
Posted by a verified traveller on 12 Aug. 2019
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Comment from Hotel Management
20 Aug. 2019
by Tracey
Great to read your lovely review, I have passed along your comment to the housekeeping and maintenance team.
Kindest regards
Tracey Dinan
General Manager
3 out of 5
Staff seem to be very inexperienced. The hotel seems to be a little dated was a little hard to recognise as Hotel from the road at first.
Posted by a verified traveller on 27 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by Tracey
Our apologies that we did not meet your expectations on your recent stay with us. I do hope you enjoyed the rest of your visit on the West Coast.
Regards
Tracey Dinan
General Manager
4 out of 5
Overall you get what you pay for
Good food for location check in staff were unfriendly but overall good stay
Posted by a verified traveller on 4 Jul. 2019
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Comment from Hotel Management
4 Jul. 2019
by Tracey
Thank you for your review on your recent stay with us, I do apologise about check in and have called a meeting with the Front of House Team.
Many thanks
Tracey Dinan
General Manager
4 out of 5
The staff were very good.The grounds look a bit scruffy.
Overall a good,including a good meal.
Posted by a verified traveller on 29 May 2019
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Comment from Hotel Management
3 Jun. 2019
by Tracey
Thank you for letting us know that you enjoyed your meal in our Frontier Cafe & Bar and that our staff were good. Yes unfortunately grounds are looking a bit unkempt as we waiting for some fine days to dry the grounds out so we can mow the lawns without getting the mower stuck.
Kindest regards
Tracey Dinan
General Manager
Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. Tour or ticket assistance, a BBQ, and an arcade/games room are also featured at the family-friendly Heartland Hotel Haast. Self parking is free. This 3-star Haast hotel is smoke free.
52 guestrooms or units
Dining venue
Bar or lounge
Coffee shop
Childcare (surcharge)
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (limited hours)
Front desk safe
Tour and ticket information
Games room or arcade
BBQ grill(s)
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Hokitika (HKK) (277.4 km / 172.4 mi)
Parking: Free self parking
Room Amenities
Heartland Hotel Haast offers 52 forms of accommodation with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.
In-room dining (24 hours)
Television
Shower
Housekeeping (daily)
Hairdryer
Safe
Toiletries (free)
Iron and ironing board
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 9 AM.
Waitoto Room – On-site buffet restaurant. Guests can enjoy drinks at the bar.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at 10 PM
Minimum check-in age is 18
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:00 PM.
Group Booking Policy: For bookings of 5 rooms or more or 10 guests or more, a 100% nonrefundable deposit is required 30 days prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No rollaway/extra beds available
No cots (infant beds) available
No lifts
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: NZD 15.00 per person (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Heartland World Heritage
Heartland World Heritage Haast
Heartland World Heritage Hotel
Heartland World Heritage Hotel Haast
Hotel Haast World Heritage
Heartland Haast
Hotel Heartland Hotel Haast Haast
Haast Heartland Hotel Haast Hotel
Hotel Heartland Hotel Haast
Heartland Hotel Haast Haast
Heartland World Heritage Hotel
Heartland Hotel
Heartland
Heartland Hotel Haast Hotel
Heartland Hotel Haast Haast
Heartland Hotel Haast Hotel Haast
You should know
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green/Sustainable Property This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
National Rating
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 3 stars.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
