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Hotel Description

A family-friendly stay in Haast awaits you at Heartland Hotel Haast. Within a 20-minute stroll, you'll find Haast Visitor Centre and Haast Beach. Highlights at this hotel include a restaurant, free self parking and a bar/lounge.

All 52 rooms feature free WiFi, TVs and safes. 24-hour room service, hairdryers and irons/ironing boards are also available.

This smoke-free hotel offers free WiFi in public areas, a business centre and a games room. Other amenities include a coffee shop/café and laundry facilities. Buffet breakfast is available daily between 6 AM and 9 AM.

Places within a 15-minute drive of this 3-star Haast hotel include Waita Beach and Ship Creek Lookout.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$116* Per night/room 18 Nov. - 19 Nov.

Family Room, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Triple Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Family Room, 3 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heartland Hotel Haast ratings based on 87 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Heartland Hotel Haast

Everyone (41) Couples (24) Family (21)
4 out of 5

Posted by on 13 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by Tracey

Thank you for your rating

3 out of 5
No fridge in units one small bar fridge for all units

Posted by on 11 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by Tracey

Good morning, At this stage we only have fridge's in our (QS) room types. But we can also put items that need to be chilled or frozen into our chillers/freezers. Best wishes and safe travels Tracey Dinan General Manager

4 out of 5

Posted by on 8 Oct. 2019

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Comment from Hotel Management

9 Oct. 2019 by Tracey

Thank you for your rating

2 out of 5
The staff, restaurant and food were fantastic. Couldn't fault them. However, the room was very run down and shabby. The bathroom had a concertina door that didn't even close so you need to be on very close terms with your fellow traveller with regards to using the toilet. The wet area shower was more of a flood area shower, with the water gushing all over the bathroom floor and the shower curtain sticking to you, no matter where you stood. There was one of those cards in the bathroom asking you to conserve water by not putting your towels out for changing which was a joke as we had to use our towels to dry off the floor once finished showering and the towel was filthy from the floor which clearly hadn't been cleaned properly. Probably the worst showering experience I have ever had in any motel. I would definitely dine at the restaurant again but would stay at one of the other motels when going through Haast in the future, which we do a couple of times yearly.

Posted by on 21 Aug. 2019

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Comment from Hotel Management

25 Aug. 2019 by Tracey

Wonderful to read that you found our staff and restaurant fantastic. I do offer our sincerest apologies about the bathroom, this is on of those rooms that also double as our disability rooms, but also is a king room with outside parking which many guests want. We have got this at the top of our upgrade list. I do hope you try us again, let us know and we will put in one of the other rooms. Once again my sincerest apologies Tracey Dinan General Manager

4 out of 5
Clean reasonable size room and great having restaurant.no fridge in room

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Tracey

Thank you for your feedback, pleased to read that your rooms were a good size for you. Best wishes Tracey Dinan General Manager

4 out of 5
Rooms were very clean and meals good. Bathroom needs to have a holder for hand towel. Only negative thing is that otherwise the rooms are well appointed and have everything you need in them.

Posted by on 12 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Tracey

Great to read your lovely review, I have passed along your comment to the housekeeping and maintenance team. Kindest regards Tracey Dinan General Manager

3 out of 5
Staff seem to be very inexperienced. The hotel seems to be a little dated was a little hard to recognise as Hotel from the road at first.

Posted by on 27 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Tracey

Our apologies that we did not meet your expectations on your recent stay with us. I do hope you enjoyed the rest of your visit on the West Coast. Regards Tracey Dinan General Manager

4 out of 5
Overall you get what you pay for Good food for location check in staff were unfriendly but overall good stay

Posted by on 4 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Tracey

Thank you for your review on your recent stay with us, I do apologise about check in and have called a meeting with the Front of House Team. Many thanks Tracey Dinan General Manager

4 out of 5
The staff were very good.The grounds look a bit scruffy. Overall a good,including a good meal.

Posted by on 29 May 2019

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Comment from Hotel Management

3 Jun. 2019 by Tracey

Thank you for letting us know that you enjoyed your meal in our Frontier Cafe & Bar and that our staff were good. Yes unfortunately grounds are looking a bit unkempt as we waiting for some fine days to dry the grounds out so we can mow the lawns without getting the mower stuck. Kindest regards Tracey Dinan General Manager

5 out of 5

Posted by on 21 May 2019

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Comment from Hotel Management

21 May 2019 by Tracey

Thank you for your rating

About the Heartland Hotel Haast

Location Haast-Jackson Bay Road, Haast, 7886

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre. Public spaces have free WiFi. Tour or ticket assistance, a BBQ, and an arcade/games room are also featured at the family-friendly Heartland Hotel Haast. Self parking is free. This 3-star Haast hotel is smoke free.

  • 52 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hokitika (HKK) (277.4 km / 172.4 mi)
  • Parking: Free self parking

Room Amenities

Heartland Hotel Haast offers 52 forms of accommodation with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 9 AM.

Waitoto Room – On-site buffet restaurant. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM.

Group Booking Policy: For bookings of 5 rooms or more or 10 guests or more, a 100% nonrefundable deposit is required 30 days prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 15.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland World Heritage
  • Heartland World Heritage Haast
  • Heartland World Heritage Hotel
  • Heartland World Heritage Hotel Haast
  • Hotel Haast World Heritage
  • Heartland Haast
  • Hotel Heartland Hotel Haast Haast
  • Haast Heartland Hotel Haast Hotel
  • Hotel Heartland Hotel Haast
  • Heartland Hotel Haast Haast
  • Heartland World Heritage Hotel
  • Heartland Hotel
  • Heartland
  • Heartland Hotel Haast Hotel
  • Heartland Hotel Haast Haast
  • Heartland Hotel Haast Hotel Haast

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 3 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.