4/10 Poor
Thomas
Travelled with family
11 Oct 2025
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I wanted to give this hotel a positive review, because it's appearance, both exterior and interior, is immaculate. The property is beautiful and seemingly well maintained. The hotel is also in a convenient location in the old part of the city. The hotel staff were professional, polite, and helpful. The frequent loud ringing of church bells nearby may be bothersome for some guests (my room was not soundproof), but it was not bothersome for me. I mention this for prospective guests who may experience sound sensitivity.
I wrote that the property is "seemingly" well maintained, because I do not believe that to actually be the case. Every time I tried to use hot water in my bathroom, it was unavailable, both in the sink, and in the shower. Every time I needed hot water, I had to go to the concierge desk and inform hotel staff that there was no hot water in my bathroom. If this had been a one time occurrence, I could have considered it a fluke and not mentioned it here in this review, however I had to leave my room and visit the concierge EVERY time I needed hot water available. Maintenance staff had to be repeatedly sent to my room. On one occasion, I lost the hot water they had managed to provide to me less than half way through a brief shower, which was very unpleasant. While the hotel would appear to be high end in appearance, it was not high end in its accommodations. Sadly, despite its beautiful appearance, I would not recommend a stay here.
Thomas
Stayed 2 nights in Oct 2025
