Hotel Riu Plaza Guadalajara

5.0 star property
Luxury hotel with 2 restaurants and fitness centre

Photo gallery for Hotel Riu Plaza Guadalajara

Exterior
Property preview
Bar (on property)
Terrace/patio
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
The current price is AU$205
includes taxes & fees
3 Jan - 4 Jan 2026

Explore the area

View map
Av. Lopez Mateos 830 Col. Chapalita, Guadalajara, JAL, 44500
  • Place, Glorieta Chapalita
    ‪12 min walk‬
  • Place, Minerva Roundabout
    ‪14 min walk‬
  • Place, Expo Guadalajara
    ‪19 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪23 min drive‬

Room options

Room Deluxe

  • 35 sq m
  • Sleeps 2

Suite Premium

  • 71 sq m
  • Sleeps 2

Room Deluxe

  • 35 sq m
  • Sleeps 4

Quadruple Room Executive

  • 43 sq m
  • Sleeps 3

Room Deluxe

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 2

Room Deluxe

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 4

Quadruple Room Executive

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Sleeps 3

Room Executive With View

  • 38 sq m
  • Sleeps 2

Quadruple Room Executive

  • 43 sq m
  • Sleeps 3

Quadruple Room Executive

  • 43 sq m
  • Sleeps 3

Suite Premium

  • 71 sq m
  • Sleeps 2

Room Deluxe

  • 35 sq m
  • Sleeps 4

Room Deluxe

  • 35 sq m
  • Sleeps 4

Room Deluxe

  • 35 sq m
  • Sleeps 2

Room Deluxe

  • 35 sq m
  • Sleeps 2

Room Executive

  • 38 sq m
  • Sleeps 2

Deluxe Room, 2 Single Beds

9.4 out of 10
Exceptional
(66 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

Family Room, 2 Single Beds

8.8 out of 10
Excellent
(15 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 47 sq m
  • Sleeps 4
  • 2 Twin Beds

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Executive Room, 1 King Bed, Executive Level

8.8 out of 10
Excellent
(13 reviews)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Single Beds, Executive Level

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

Senior Suite, 1 King Bed (Crown Level Access)

9.4 out of 10
Exceptional
(24 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Separate bedroom
Eco-friendly toiletries
Bathrobes
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, 1 King Bed with Sofa bed, Executive Level

9.8 out of 10
Exceptional
(23 reviews)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

Family Room, 2 Single Beds, Executive Level

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(144 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Single Beds (MX)

9.4 out of 10
Exceptional
(76 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, 1 King Bed (MX)

9.4 out of 10
Exceptional
(86 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Single Beds, Executive Level (MX)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

Family Room, 2 Single Beds, Executive Level (MX)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 47 sq m
  • Sleeps 3
  • 2 Twin Beds

Executive Room, 1 King Bed, Executive Level (MX)

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Eco-friendly toiletries
Bathrobes
Private bathroom
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Single Beds (MX)

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 47 sq m
  • Sleeps 4
  • 2 Twin Beds

Family Room, 1 King Bed, Executive Level (MX)

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
Coffee/tea maker
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed (MX)

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Senior Suite, 1 King Bed (MX Crown Level Access)

9.8 out of 10
Exceptional
(20 reviews)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Eco-friendly toiletries
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Presidential With Street View

  • 121 sq m
  • Sleeps 2

Suite Presidential With Street View

  • 121 sq m
  • Sleeps 2

Deluxe Room (Hotwire ROH)

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Double Beds

Presidential Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Separate bedroom
Ceiling fan
Eco-friendly toiletries
Bathrobes
Private bathroom
  • 121 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed (MX)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 121 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Guadalajara

A luxury stay in the heart of Guadalajara awaits you at Hotel Riu Plaza Guadalajara. Within a 30-minute stroll, you'll find Minerva Roundabout and Expo Guadalajara. Highlights at this Art Deco hotel include 2 restaurants, an outdoor swimming pool and a bar/lounge. .The restaurant, Decapolis, is open for breakfast and lunch. Enjoy the gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of valet parking. .With a stay at this 5-property class Zona Expo hotel, you'll be 1.9 km (1.2 mi) from World Trade Center and 3 km (1.9 mi) from US Consulate General Guadalajara.

What's nearby

  • Glorieta Chapalita - 12 min walk - 1.1 km
  • Minerva Roundabout - 14 min walk - 1.2 km
  • World Trade Center - 15 min walk - 1.3 km
  • Expo Guadalajara - 19 min walk - 1.6 km
  • US Consulate General Guadalajara - 5 min drive - 3.5 km

Getting around

  • Mexicaltzingo Station - 4 min drive
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.) - 31 min drive

Restaurants

  • ‪Hotel Riu Plaza Guadalajara - ‬1 min walk
  • ‪Decapolis - ‬1 min walk
  • ‪Rooftop Bar Riu Plaza Giadalajara - ‬2 min walk
  • ‪Dreams Lobby Bar - ‬1 min walk
  • ‪Blue Moon - ‬1 min walk

About this property

Hotel Riu Plaza Guadalajara

Luxury hotel with 2 restaurants and fitness centre
Hotel Riu Plaza Guadalajara offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel Riu Plaza Guadalajara. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Guadalajara hotel is smoke free.

  • 1 building
  • 556 guestrooms or units
  • 40 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2011
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hotel Riu Plaza Guadalajara offers 556 air-conditioned accommodations with minibars (stocked with some free items) and a safe. 32-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (MXN 90 per night)
  • Secured, covered valet parking on site (MXN 150 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chardonnay
  • Decapolis

Things to do

  • Bicycle storage
  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 20 accessible parking spaces
  • Accessible shuttle
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (114 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (110 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 40 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Plaza Guadalajara

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: MXN 90 per night
  • Valet parking fee: MXN 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Riu Plaza Guadalajara
Riu Plaza Guadalajara
RIU Plaza Guadalajara Hotel
RIU Plaza
Riu Plaza Guadalajara
Hotel Riu Plaza Guadalajara Hotel
Hotel Riu Plaza Guadalajara Guadalajara
Hotel Riu Plaza Guadalajara Hotel Guadalajara

Frequently asked questions

What is the cancellation policy at Hotel Riu Plaza Guadalajara?

Hotel Riu Plaza Guadalajara offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Plaza Guadalajara?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Plaza Guadalajara on 3 Jan 2026 start from AU$205.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Plaza Guadalajara?

Yep, Hotel Riu Plaza Guadalajara has a secured covered self car park for MXN 90 per night. A self car park is also available, for a fee. Onsite parking is limited.

Does Hotel Riu Plaza Guadalajara have a pool?

Hotel Riu Plaza Guadalajara has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is there a free airport shuttle available at Hotel Riu Plaza Guadalajara?

No, Hotel Riu Plaza Guadalajara does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Plaza Guadalajara?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Plaza Guadalajara?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Plaza Guadalajara?

No, pets and service animals are not allowed.

Reviews

Hotel Riu Plaza Guadalajara Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 3086 out of 4131 reviews
Rating 8 - Good. 602 out of 4131 reviews
Rating 6 - Okay. 205 out of 4131 reviews
Rating 4 - Poor. 109 out of 4131 reviews
Rating 2 - Terrible. 129 out of 4131 reviews

Reviews

4/10 Poor

juan

Stayed 2 nights in Sep 2025

10/10 Excellent

rafael

Stayed 2 nights in Sep 2025

10/10 Excellent

Yessica, Nederland

Stayed 5 nights in Sep 2025

8/10 Good

Jesus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Alejandro

Stayed 4 nights in Sep 2025

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volveríamos a ir otra vez con mucho gusto

Stayed 1 night in Sep 2025

10/10 Excellent

Hojoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025

8/10 Good

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel easy to get around the city
Stayed 4 nights in Aug 2025

10/10 Excellent

yolanda, el cerrito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 360 bar was amazing, very friendly staff, food and drinks were excellent and must see view. All around worth the stay- memorable
Stayed 5 nights in Sep 2025

10/10 Excellent

Beda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and breakfast. Everything OK to excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

Ma del carmen

Travelled with family
Liked: Amenities
Lovely place
Stayed 2 nights in Jun 2025

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with a smile!! Plenty of staff to make your stay comfortable!
Stayed 4 nights in Sep 2025

10/10 Excellent

Anilu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking roof top with incredible view to my beautiful city of Guadalajara.
Sky is the limit.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jasmine

Stayed 2 nights in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Sergio

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great Stay with Some Improvements Needed I had a pleasant stay at Hotel Riu Plaza Guadalajara. The room was spacious, very clean, and offered a beautiful view of the city. Room service was excellent — quick, attentive, and made my stay more comfortable. On the other hand, I did notice staff openly discussing work complaints in guest areas, which felt unprofessional and affected the atmosphere. The main issue came at check-out: I had a credit balance, but the front desk couldn’t process my refund due to an earlier clerical error. I was told it would be handled later, but I left without clear confirmation, which was frustrating. Overall, this is a comfortable and well-located hotel with good service, but management should improve staff professionalism and front desk procedures to ensure a smoother guest experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Robert, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
It's good. I've been here a few times, twice now they weren't able to have connecting rooms for my visit. The request was submitted with 2 weeks' notice.
Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay great bar and drinks
Stayed 4 nights in Aug 2025

10/10 Excellent

Tyler Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel offered many amenities and was very nice.
Stayed 3 nights in Aug 2025

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room but you can hear the neighbours through the wallls.
Stayed 1 night in Aug 2025

10/10 Excellent

Blanca E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean friendly
Stayed 3 nights in Aug 2025

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Aug 2025