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"The staff were lovely and the view of the lake and pool area was great. The hotel was very dated with old bathrooms and the lift felt like it would br ... " More

By a verified traveller on Thu 05 Sep 2019

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Hotel Description

Hotel Britannia Excelsior puts you in the heart of Griante, within a 20-minute stroll of popular places like Villa Carlotta and Bellagio Port. Highlights at this beachfront hotel include 2 restaurants, a poolside bar, and a bar/lounge.

All 192 soundproofed rooms feature flat-screen TVs with satellite channels, and you can enjoy ceiling fans, safes, and phones. Additionally, refrigerators, rainfall showerheads, and desks are available.

Spend the day at the beach and enjoy the onsite seasonal outdoor swimming pool and pool loungers. Other amenities include free WiFi in public areas and a snack bar/deli. There's also limited parking, along with the convenience of an airport shuttle.

Within a 30-minute drive of this 3-star Griante hotel, attractions include Villa del Balbianello and Lake Lugano.

Double Room, Lake View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Triple Room, Lake View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Britannia Excelsior ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Britannia Excelsior

Everyone (4) Family (1)
3 out of 5
The staff were lovely and the view of the lake and pool area was great. The hotel was very dated with old bathrooms and the lift felt like it would break down when you were using it. The breakfast was not good, would definitely not recommend paying for the breakfast.

Posted by on 5 Sep. 2019

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4 out of 5

Good room but terrible food.

Pros: View from room.
Cons: Food
The room was great, views from two balconies. However the web site says parking,we had to go 400m down the road. Also the buffet meal in the hotel was terrible, I couldn't even chew the beef dish.

Posted by on 17 Jun. 2018

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3 out of 5

Great location but old & in need of refurbishment

Pros: The location and the views straight across Lake Como to Bellagio. The closeness to the Ferry terminal and walking distance to restaurants.
Cons: The lift is very old, small and extremely slow. WiFi was very slow and only accessible from the ground floor.
The location is great and the best part of the Hotel is its views straight across Lake Como to Bellagio. The lift is very old, small and extremely slow and an influx of guests arriving or departing at the same time results in a long, slow queue and with a couple of large suitcases, there is no more room. The beds need to be upgraded as we booked a Queen bed but actually got two single beds pushed together. Whilst we know this is not uncommon in Italy for the money we spent on the room, we believe it should have been a standard Queen size and we should have been informed at the time of booking. Breakfast was OK, but the hot food was only served between 8am and 9am each morning which leads to it being crowded. There was free WiFi but it was very slow and we were also very disappointed to find out it wasn't accessible from our room, and only from the ground floor, which once again lead to crowding.

Posted by , from Brisbane on 25 Jul. 2017

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2 out of 5

Disappointing

Crowded with senior citizens. The food was closer to an English pub than Italy. The Wifi facilities only work on the ground floor. My expectations were much higher due to the cost of rooms and other experiences in Italy.

Posted by on 20 Feb. 2016

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5 out of 5
Pros: location was good.
Cons: breakfast wasn't particularly nice. to much focus on supplying the masses rather than the individual. parking not available.
Beautiful setting but not a true Italian experience. Majority of guests on British coach party tours. Room clean and comfy, dinner in the restaurant was excellent with a view out onto the lake. Just avoid the breakfast buffet at all costs, food poor and atmosphere of a butlins holiday camp.

Posted by on 3 Sep. 2015

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All-inclusive Details

  • Additional gratuities accepted
  • Gratuities not included
  • Surcharge for premium food items
  • Airport transfers included (round trip)

Property Features

Some rates at Hotel Britannia Excelsior are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A seasonal outdoor pool, a rooftop terrace, and a library are also featured at the business-friendly Hotel Britannia Excelsior. This 3-star Griante hotel is smoke free.

  • 192 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Built in 1830
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Beauty salon
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Limited onsite parking

Transport

  • Airport: Federico Fellini Intl. Airport (RMI) (412.7 km / 256.5 mi)
  • Train station: Varenna-Esino Station (7.3 km / 4.6 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Hotel Britannia Excelsior offers 192 accommodations with safes and ceiling fans. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Hotel Britannia Excelsior has 2 restaurants serving breakfast, lunch, and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Use of pool umbrellas and sunbeds is available for a surcharge.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards
  • Staffed front desk
  • Online Penalty Collection
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night. This tax does not apply to children under 13 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 1.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 180 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Britannia Excelsior
  • Britannia Excelsior Griante
  • Britannia Excelsior Hotel
  • Hotel Britannia Excelsior
  • Hotel Britannia Excelsior Griante
  • Hotel Britannia Excelsior Cadenabbia
  • Britannia Excelsior Griante
  • Hotel Britannia Excelsior Hotel
  • Hotel Britannia Excelsior Griante
  • Hotel Britannia Excelsior Hotel Griante

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 1999.99, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.