2/10 Terrible
Loretta
25 Feb 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
It took 2 hours to get checked in here!!! We were staying for a quick overnight and had to bring our dog, so cancelled another reservation to stay here as they advertise your dog can stay for free. I assumed this means you can bring a pet with no issue, sonce there's no fee.
Michelle at the desk saw my husband bring in our dog and said, " you didn'ttell me you had a dog!" "Im like, "you didn't ask..." as I stand right in front of the sign on the front desk and tv monitor that saus we welcome your pets. Ok, fine. But instead of just moving us to the appropriate room at this moment and setting expectations upfront; we were moved to 3 different rooms!!
I don't have a problem with a designated room for pets as much as I have with the lack of empathy and the incompetency levels here. We booked two rooms, so moving a dog crate and all your luggage that many times is draining and unwarranted.
Additionally, Michelle who checked us in was MIA when we arrived, the front doors were locked and no one was attending the desk. It took her 20 minutes to come downstairs and another 20 to check us into a dirty room! Towel had pubic hair on it and the linen is dingy. I asked to be put away from high traffic areas. They put us right near the ice machine and of course the dog is on edge everytime someone walks through. No apology for making us late and ultimately missing the wedding that we drove all this way to attend.
Do not waste your time and energy dealing with this hotel!
Loretta
Stayed 1 night in Feb 2024