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Palacio Gran Vía, Royal Hideaway hotel

5.0 star property

Photo gallery for Palacio Gran Vía, Royal Hideaway hotel

Terrace/patio
Interior
Front of property
Terrace/patio
Interior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$645
includes taxes & fees
23 Mar - 24 Mar

Explore the area

View map
Gran Vía Colon, 14, Granada, Granada, 18010
  • Place, Plaza Nueva
    ‪2 min walk‬
  • Place, Granada Cathedral
    ‪2 min walk‬
  • Place, Alhambra
    ‪5 min walk‬
  • Airport, Granada (GRX-Federico Garcia Lorca)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, Corner

Deluxe Room, Corner

Deluxe Room, Corner

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Royal Suite

Premium bedding, minibar, in-room safe, desk

Royal Suite

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed OR 1 Single Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room (Plus)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Plus)

10.0 out of 10
Exceptional
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Junior Suite (Alhambra)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Alhambra)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, Balcony

Deluxe Room, Balcony

Deluxe Room, Balcony

9.6 out of 10
Exceptional
(7 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

9.8 out of 10
Exceptional
(24 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room (1A1C)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (1A1C)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Junior Suite (Alhambra 2A1C)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Alhambra 2A1C)

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Junior Suite (Alhambra 2A2C)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Alhambra 2A2C)

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Royal Suite (2A1C)

Premium bedding, minibar, in-room safe, desk

Royal Suite (2A1C)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Royal Suite (2A2C)

Premium bedding, minibar, in-room safe, desk

Royal Suite (2A2C)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Royal Suite (2A3C)

Premium bedding, minibar, in-room safe, desk

Royal Suite (2A3C)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 1 Single Bed

View all photos for Royal Suite (2A4C)

Premium bedding, minibar, in-room safe, desk

Royal Suite (2A4C)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 1 Single Bed

View all photos for Suite (2A2C)

Street view

Suite (2A2C)

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Suite (2A4C)

Premium bedding, minibar, in-room safe, desk

Suite (2A4C)

  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 1 Single Bed

View all photos for Suite (2A1C)

Premium bedding, minibar, in-room safe, desk

Suite (2A1C)

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

View all photos for Suite (2A3C)

Premium bedding, minibar, in-room safe, desk

Suite (2A3C)

  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Connecting Rooms

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, Connecting Rooms (3 Adults 1 Child)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Connecting Rooms (3 Adults 1 Child)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, Connecting Rooms (2 Adults 2 Children)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Connecting Rooms (2 Adults 2 Children)

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, Connecting Rooms (1 Adult 3 Children)

Hair dryer, bathrobes, slippers, towels

Deluxe Room, Connecting Rooms (1 Adult 3 Children)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, Corner (1A-1C)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Corner (1A-1C)

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, City View (1A-1C)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, City View (1A-1C)

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room (Plus | 1A-1C)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Plus | 1A-1C)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Deluxe Room, Balcony (1A-1C)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony (1A-1C)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Royal Suite

Premium bedding, minibar, in-room safe, desk

Royal Suite

  • Sleeps 5

Deluxe Room With City View

  • Sleeps 2

View all photos for Deluxe Room With Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room With Balcony

  • Sleeps 2

View all photos for Junior Suite (Alhambra)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Alhambra)

  • Sleeps 2

Deluxe Room

  • Sleeps 2

View all photos for Deluxe Plus Room

Premium bedding, minibar, in-room safe, desk

Deluxe Plus Room

  • Sleeps 2

Deluxe Corner Room

  • Sleeps 2

2x2 Interconnecting Rooms

  • Sleeps 4

Suite

  • Sleeps 5

Junior Suite (Alhambra 2A1C)

  • Sleeps 2

Royal Suite (2A2C)

  • Sleeps 2

Deluxe Room, Connecting Rooms (2 Adults 2 Children)

  • Sleeps 2

Deluxe Room (1 Adult + 1 Child)

  • Sleeps 1

Suite (2 Adults + 2 Child)

  • Sleeps 2

Deluxe Connecting Room

  • Sleeps 4

Suite (2 Adults + 1 Child)

  • Sleeps 2

Royal Suite (2 Adults + 1 Child)

  • Sleeps 2

Junior Suite (Alhambra 2A2C)

  • Sleeps 2

Deluxe Room, Connecting Rooms (3 Adults 1 Child)

  • Sleeps 3

Royal Suite (2A3C)

  • Sleeps 2

Suite (2A3C)

  • Sleeps 2

About the area

Granada

A luxury stay in the heart of Granada awaits you at Palacio Gran Vía, Royal Hideaway hotel. Within steps you'll find popular attractions like Granada Cathedral and Plaza Nueva. Highlights at this hotel include 2 restaurants, a full-service spa and a gym. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a snack bar/deli and spa services. Buffet breakfast is available daily between 8:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Granada City Center hotel, you'll be 0.7 km (0.4 mi) from Alhambra.

What's nearby

  • Calle Gran Via de Colon - 1 min walk - 0.1 km
  • Plaza Nueva - 2 min walk - 0.2 km
  • Granada Cathedral - 2 min walk - 0.2 km
  • Plaza Bib-Rambla - 3 min walk - 0.3 km
  • Alhambra - 5 min walk - 0.4 km

Getting around

  • Granada (YJG-Granada Train Station) - 18 min walk
  • Granada (GRX-Federico Garcia Lorca) - 29 min drive

Restaurants

  • ‪Bodegas Castañeda - ‬2 min walk
  • ‪Restaurante Fairuz - ‬2 min walk
  • ‪La Picateria - ‬2 min walk
  • ‪Mcdonald's - ‬1 min walk
  • ‪Via Colón - ‬1 min walk

About this property

Palacio Gran Vía, Royal Hideaway hotel

There are 2 restaurants on site, along with a nearby snack bar/deli. Public spaces have free WiFi. Palacio Gran Vía, Royal Hideaway hotel offers its guests a full-service spa and a health club. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Palacio Gran Vía, Royal Hideaway hotel. Parking is available for a fee. A complete renovation of Palacio Gran Vía, Royal Hideaway hotel was completed in June 2023.

This 5-star Granada hotel is smoke free.

  • 1 building
  • 38 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 1905
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
Palacio Gran Vía, Royal Hideaway hotel offers 38 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 45-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

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The price is AU$162
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Covered valet parking on site (EUR 30 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 35 for adults and EUR 25 for children
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Le Bistró
  • Terraza

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1905
  • Renovated entire property - June 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with cable/satellite channels

Food and drink

  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 for adults and from EUR 25 for children
  • Airport shuttle fee: EUR 99 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 99 (one-way)
  • Valet parking fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, cash and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

Property Registration Number H/GR/01516

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palacio De Gran Vía A Royal Hideaway Hotel
Palacio Gran Vía, Royal Hideaway hotel Hotel
Palacio Gran Vía, Royal Hideaway hotel Granada
Palacio Gran Vía, Royal Hideaway hotel Hotel Granada

Frequently asked questions

What is the cancellation policy at Palacio Gran Vía, Royal Hideaway hotel?

Palacio Gran Vía, Royal Hideaway hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palacio Gran Vía, Royal Hideaway hotel?

As of 16 Mar 2026, prices found for a 1-night stay for 2 adults at Palacio Gran Vía, Royal Hideaway hotel on 23 Mar 2026 start from AU$645, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palacio Gran Vía, Royal Hideaway hotel?

Yep, Palacio Gran Vía, Royal Hideaway hotel has covered valet parking for EUR 30 per day.

Is there a spa on site at Palacio Gran Vía, Royal Hideaway hotel?

Yep, there is an onsite spa at Palacio Gran Vía, Royal Hideaway hotel. You'll enjoy services like massages.

What luxury perks are available at Palacio Gran Vía, Royal Hideaway hotel?

Palacio Gran Vía, Royal Hideaway hotel features a full-service spa, a health club and 2 restaurants.

Does Palacio Gran Vía, Royal Hideaway hotel serve breakfast?

Yeah, buffet breakfast is on offer daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Palacio Gran Vía, Royal Hideaway hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Palacio Gran Vía, Royal Hideaway hotel?

Yep, Palacio Gran Vía, Royal Hideaway hotel has 2 restaurants.

What time are check-in & check-out at Palacio Gran Vía, Royal Hideaway hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Palacio Gran Vía, Royal Hideaway hotel?

No, pets are not allowed.

Palacio Gran Vía, Royal Hideaway hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 221 out of 241 reviews
Rating 8 - Good. 16 out of 241 reviews
Rating 6 - Okay. 3 out of 241 reviews
Rating 4 - Poor. 0 out of 241 reviews
Rating 2 - Terrible. 1 out of 241 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeremy, Midland

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing and staff is excellent. Beautiful hotel and welcome amenities are special
Stayed 2 nights in Nov 2025

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities
Really friendly staff, great amenities - highly recommend!
Stayed 3 nights in Nov 2025

10/10 Excellent

Yi Ching

Travelled with family
Liked: Cleanliness, staff & service, amenities
The entire experience was great! The hotel staff were friendly and helpful. The facilities at the hotel were also nice!
Stayed 2 nights in Nov 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Ekaterini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic spot !!!
Stayed 1 night in Oct 2025

10/10 Excellent

Ladan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, outstanding staff. Very friendly, pleasant and accommodating. I did not have the breakfast. I had dinner at the restaurant and the food was good and the service also was very good. Overall I definitely would go back again.
Stayed 1 night in Oct 2025

10/10 Excellent

Yaser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the best of the best. We are visiting several cities in spain and this one has stand out the most. Beautiful place, the rooms impecable, excelent service. Thank you
Stayed 2 nights in Oct 2025

6/10 Okay

Ricardo

Stayed 1 night in Oct 2025

10/10 Excellent

Graham

Stayed 1 night in Oct 2025

10/10 Excellent

Ricardo

Stayed 1 night in Oct 2025

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay at Palacio Gran Via was beyond our expectations. We have traveled extensively and this was the best overall experience EVER in a hotel. The entire staff was accommodating and welcoming answering any question or request. They made us a reservation at a wonderful restaurant on the same day. The room was perfect, very roomy, comfy beds with soft sheets and turndown service with slippers and treats. The hotel itself is an old bank that was remodeled and not one thought was missed. The amenities are all well thought out. And the bonus is the rooftop restaurant and bar…view of Alhambra, wonderful seating and staff to attend to you. We even were able to go there on an evening when the bells of Granada all chimed and had an evening nightcap. Hope we will return to Granada just to stay at this hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit small but nice the bed
Stayed 1 night in Oct 2025

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent characterful quality hotel with friendly staff. Great location to walk to all the sites in the city.
Stayed 3 nights in Sep 2025

10/10 Excellent

Raida

Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing hotels I will recommend 100 %
Stayed 2 nights in Aug 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, facilities, room and view!
Stayed 2 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2025

10/10 Excellent

alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Service was top notch.
Stayed 2 nights in Sep 2025

10/10 Excellent

yoon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Nancey

Travelled with partner
Liked: Amenities
From the moment we arrived the staff embraced us with history of our hotel. We were taken to our room and fully informed of all amenities that the hotel had to offer. We took advantage of the beautiful rooftop bar with its astounding views of the city and Alhambra. The spa was excellent as well with a steam room, relaxation lounge and pool. All recommendations from their concierge staff were excellent. The location was in the heart of shopping and eating at every corner.
Stayed 3 nights in Aug 2025

10/10 Excellent

William, Whitley Bay

Travelled with partner
Liked: Cleanliness, amenities
A unique property that is old and elegant and pristine. This hotel is a joy.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was overwhelmingly, friendly and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palacio Gran Via was one of my favorite solo stays. I stayed here over the 4th of July weekend and felt comfortable right away. The hotel is gorgeous. My room was always clean. I am someone who tends to return to my hotel room multiple times a day to rest and recharge. Housekeeping somehow managed to tidy up while I was out each time. On a few occasions they left a sweet detail, like a chocolate or tiny bottled fragrance. Francisco and Alexia at the front desk were so kind and intuitive about my needs. I landed at 9 a.m. and sent a chat message through Expedia asking about early check-in. I had forgotten to let the hotel know in advance I'd be arriving early, so I really did not expect them to have a room ready for an early-check in at the last minute. Francisco replied almost immediately and said my room was ready, which made my whole morning. The staff in general were really warm. They always smiled, greeted me, or held the door as I passed by. It never felt forced, just genuinely thoughtful, which meant a lot since I was traveling alone. The location was great. I walked to the Alhambra, the Moorish quarter, the Catedral, and San Nicolás. I barely needed to use a ride service and felt safe even walking around at night. Would definitely stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

kristopher

Stayed 1 night in Jul 2025

10/10 Excellent

oscar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel and in really great location with an splendid view to the La Alhambra and the Cathedral.
Stayed 1 night in Jul 2025