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Wish Serrano Resort

Photo gallery for Wish Serrano Resort

A hotel entrance with a covered walkway, potted plants, and a sign reading "WISH SERANO".
Property video
A spacious lobby with a reception desk, seating area, and a view of the outdoors.
A cozy living area with a stone wall, a fireplace, a sofa, and a coffee table.
A bedroom with a large bed, a view of the outdoors, and a ceiling with a unique design.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$166
includes taxes & fees
20 Sept - 21 Sept

Explore the area

View map
Av das Hortensias, 1480, Gramado, RS, 95.670-138
  • Place, Rua Torta
    ‪1 min walk‬
  • Place, Gramado Central Avenue
    ‪1 min walk‬
  • Place, Gramado Covered Street
    ‪6 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪85 min drive‬

Room options

View all photos for Premier Room, Balcony

A hotel room with a large bed, a television, a desk, and a chair.

Premier Room, Balcony

8.6 out of 10
Excellent
(17 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite

A compact, well-lit room with a kitchenette, a sofa, and a dining area.

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Standard Anexo - a 50 metros do prédio principal

A hotel room with a bed, bedside table, TV, and a small dining area with a table and chairs.

Standard Anexo - a 50 metros do prédio principal

9.0 out of 10
Wonderful
(40 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite, Balcony

A bedroom with a large bed, a glass table, and a view of the outdoors.

Junior Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Executive Suite

A hotel room with a large bed, a sofa, a TV, and a desk.

Executive Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 1 Double Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Premiere

A hotel room with a bed, a television, a desk, and a chair.

Premiere

9.0 out of 10
Wonderful
(14 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

About the area

Gramado

A luxury stay in the heart of Gramado awaits you at Wish Serrano Resort. Within steps you'll find Rua Torta and Gramado Tennis Club. Highlights at this family-friendly hotel include 4 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Pocahy Zen Spa can include massages, body scrubs and mani/pedis. The steakhouse, The Grill, serves barbecue and is open for lunch and dinner. Maggiore Lounge e Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, gym, kids' club and outdoor tennis court. 11119 square feet (1033 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Near this 5-property class Gramado Centro hotel, you'll find Gramado Covered Street.

What's nearby

  • Rua Torta - 1 min walk - 0.1 km
  • Gramado Central Avenue - 1 min walk - 0.2 km
  • Etnias Square - 3 min walk - 0.3 km
  • Sao Pedro Church - 4 min walk - 0.4 km
  • Gramado Covered Street - 6 min walk - 0.5 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 84 min drive

Restaurants

  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Hard Rock Cafe Gramado - ‬4 min walk
  • ‪Felsen Cervejaria - ‬3 min walk
  • ‪Tea Shop - ‬4 min walk
  • ‪Maison de la Fondue - ‬3 min walk

About this property

Wish Serrano Resort

Wish Serrano Resort offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 11119 square feet (1033 square metres) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the luxury Wish Serrano Resort. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Gramado hotel.

  • 258 guestrooms or units
  • 4 levels
  • 3 buildings
  • 4 dining venues
  • 11119 sq ft of conference space
  • 1033 sq. m of conference space
  • Built in 1976
  • Buffet breakfast (free)
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Wish Serrano Resort offers 258 accommodations with minibars and a safe. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments and manicures and pedicures.

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  • Pool
  • Spa pool
  • Breakfast included
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4.2 out of 5, Very good, 1,000 reviews
The price is AU$107
includes taxes & fees
27 Sept - 28 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (BRL 50 per day)
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Forneria di Como
  • Garda
  • Maggiore Lounge e Bar
  • The Grill

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11,119 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 135.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: BRL 50.00 per day
  • Pet fee: BRL 135.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Serrano Convenções

Serrano Convenções Gramado

Serrano Resort

Serrano Resort Convenções

Serrano Resort Convenções Gramado

Wish Serrano Resort Gramado, Brazil

Serrano Hotel Gramado

Wish Serrano Convention

Wish Serrano Convention Gramado

Wish Serrano Resort Convention

Wish Serrano GJP Hotel Gramado

Wish Serrano GJP Hotel

Wish Serrano GJP Gramado

Wish Serrano GJP

Serrano Resort Convenções SPA

Wish Serrano Hotel Gramado

Wish Serrano Hotel

Wish Serrano Gramado

Wish Serrano

Wish Serrano Resort Convention Gramado

Wish Serrano BY GJP

Wish Serrano

Wish Serrano Resort Hotel

Wish Serrano Resort Gramado

Wish Serrano Resort Hotel Gramado

Frequently asked questions

What is the cancellation policy at Wish Serrano Resort?

Wish Serrano Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wish Serrano Resort?

As of 16 Sept 2026, prices found for a 1-night stay for 2 adults at Wish Serrano Resort on 20 Sept 2026 start from AU$166, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wish Serrano Resort?

Yep, Wish Serrano Resort has valet parking for BRL 50.00 per day.

Is there a spa on site at Wish Serrano Resort?

Yep, Pocahy Zen Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Wish Serrano Resort have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Wish Serrano Resort?

Wish Serrano Resort features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Wish Serrano Resort a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Wish Serrano Resort.

Is Wish Serrano Resort family-friendly?

You bet! With amenities such as a children's club, a children's pool and supervised childcare, it's no surprise that Wish Serrano Resort is a hit with families.

Does Wish Serrano Resort serve breakfast?

You bet, complimentary buffet brekkie is served weekdays from 6:00 AM to 10:30 AM and weekends between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Wish Serrano Resort?

No, Wish Serrano Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Wish Serrano Resort?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Wish Serrano Resort?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Wish Serrano Resort?

Dogs are welcome at Wish Serrano Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1000 reviews
Rating 8 - Good. 207 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing location! As close as possible to the main attractions and away from the noise of the streets. The staff was attentive. The accommodations were clean and the breakfast was simply great.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Lourdes C R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exccellent hotel. We loved
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cesar Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, staff very friendly, very well located, perfect spot in Gramado. Recommend it.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Denize

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment! Staff very friendly and helpful! Everything was great!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

CARLOS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Leonardo

Liked: Cleanliness, staff & service, amenities
ok
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Rosa Meire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 6 nights in Jul 2024
Verified review

4/10 Poor

Gabby

Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

sharmila

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é bom para as famílias com crianças.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Luciana G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi uma experiência muito positiva. Café da manhã é sensacional! É ideal para famílias!! Os funcionários muito solícitos.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Diogo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização boa, hotel bonito
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

HYE YEON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é muito bem localizado, nao necessita de carro para locomoção. Hotel é pet friendly, possui quadra de tênis, recreação, piscina coberta aquecida. O atendimento da Concierge Joyce espetacular, ela explicou tudo sobre o hotel. O café da manhã é muito completo. Adoramos ficar hospedados e as crianças já querem voltar.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

LUIZ C

Liked: Cleanliness, staff & service
Assim que entrei no quarto, um cheiro horrível de velho/guardado e não conseguimos ficar dentro. Falei com a recepção e eles conseguiram nos trocar de quarto e o problema acabou. Ao chegar no restaurante do café da manhã, a moça que estava anotando o número do quarto virou e disse que não tínhamos direito ao café da manhã, fiquei se reação e constrangida, afinal mais pessoas entrando e eu barrada com meu filho. Eu estava já tão chateada com a situação do cheiro do quarto da noite anterior que uma funcionária me ouvir falar com meu filho e se aproximou para auxiliar, ligou para a recepção e confirmou que tínhamos direito e que não teríamos mais esse constrangimento, até mostrei a reserva aqui no site e que Hotéis.com nem tinha opção sem café da manhã, foi uma situação bem desagradável. Ao procurarmos a sala com vídeo game, fomos informados que era uma empresa terceirizada e que encerrou a parceria, ou seja, aqui tem fotos e ao chegar não foi a realidade encontrada. Funcionários atenciosos, na boca da rua coberta, o hotel é bonito e piscina agradável, mas no geral não voltaria, pois fiquei 3 diárias antes dele no Buona Vitta e foi espetacular.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Felipe Hiroyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi ruim, café da manhã bom, limpeza do quarto ok
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top demais. Vale a pena! Restaurante ótimo!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo perfeito, experiência incrível
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes acomodações , estrutura perfeita, café da manhã maravilhoso e com muitas opções , equipe prestativa e educada. Simplesmente perfeito !!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima estadia. Apenas tive um problema no check inn
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Encantada com tudo. Sem defeitos
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima acomodação, ótima localização em frente a rua torta, café da manhã completo muito bom
Stayed 2 nights in May 2026