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Family Hotel & Spa Desirée

3.5 star property
Mountain ski retreat with dining and a full-service spa

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Photo gallery for Family Hotel & Spa Desirée

Double Room, Mountain View
Mountain view
Exterior
Restaurant
Reception
Reviews
9.2

Wonderful

Popular amenities

  • BarBarBar
  • Hot tubHot tubHot tub
  • Air conditioningAir conditioningAir conditioning
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Room serviceRoom serviceRoom service

Explore the area

Map
Dorrfplatz 462, Graechen, VS, 3925
  • Popular LocationGrachen - Hannigalp Cable Car3 min walk
  • Popular LocationSt. Niklaus - Jungu Gondola11 min drive
  • Popular LocationStafel-Seetalhorn Ski Lift13 min drive

Room options

View all photos for Family Suite, Mountain View

Family Suite, Mountain View

Family Suite, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Renovated in 2017
Sofa bed
Hairdryer
Minibar
  • 34.9 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Family Suite, Mountain View

Family Suite, Mountain View

Family Suite, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Renovated in 2017
Separate bedroom
Hairdryer
Minibar
Satellite channels
  • 110 sq m
  • Mountain view
  • Sleeps 6
  • 1 Double Bed, 1 Single Bunk Bed and 1 Single Bed

View all photos for Family Room, Mountain View

Family Room, Mountain View

Family Room, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Renovated in 2017
Hairdryer
Minibar
Satellite channels
  • 40 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Superior Double Room, Mountain View

Superior Double Room, Mountain View

Superior Double Room, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Renovated in 2017
Hairdryer
Minibar
Satellite channels
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Double Room (Superior - 2 adults and 2 children)

Double Room (Superior - 2 adults and 2 children)

Double Room (Superior - 2 adults and 2 children)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Renovated in 2017
Hairdryer
Minibar
Satellite channels
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Apartment, 2 Bedrooms, Mountain View

Minibar, in-room safe, desk, soundproofing

Family Apartment, 2 Bedrooms, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Renovated in 2017
2 bedrooms
Hairdryer
Minibar
Satellite channels
  • 110 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

About the area

Graechen

At Family Hotel & Spa Desirée, you'll be 18.9 km (11.7 mi) from Golf Club Matterhorn and 26.4 km (16.4 mi) from Matterhorn Museum. Highlights at this ski hotel include 2 hot tubs, a full-service spa and a restaurant. .A relaxing visit to Alpine SPA Lodge can include hot stone massages, sports massages and reflexology along with access to the sauna and hot tub. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free kids' club and sauna. Plus you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning free breakfast is served. .In proximity to this 3.5-property class Graechen hotel you'll find Zermatt-Matterhorn Ski Paradise.

What's nearby

  • Hannigalp Ski Area - 1 min walk
  • Grachen - Hannigalp Cable Car - 3 min walk
  • Plattja Ski Lift - 2 min drive
  • St. Niklaus - Jungu Gondola - 11 min drive
  • Stafel-Seetalhorn Ski Lift - 13 min drive

Getting around

  • Grächen LGH Station - 3 min walk
  • Geneva International Airport (GVA) - 147 min drive

Restaurants

  • Familien-Bergrestaurant Hannigalp - 17 min drive
  • Walliserstube gasenried - 8 min drive
  • Mascotte Club / Georges Pub - 4 min drive
  • Hannighüsli - 18 min drive
  • Restaurant zum See - 8 min walk

About this property

Family Hotel & Spa Desirée

Mountain ski retreat with dining and a full-service spa
Indulge in a treatment at the full-service spa or soothe your muscles in one of the 2 hot tubs after a day on the slopes. Family Hotel & Spa Desirée helps provide the perfect ski holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. This ski hotel also offers a complimentary children's club and a sauna. A complete renovation of Family Hotel & Spa Desirée was completed in November 2017.

This 3.5-star Graechen hotel is smoke free.

  • 1 building
  • 23 guestrooms or units
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Family Hotel & Spa Desirée offers 23 accommodations with minibars and a safe. Satellite televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

Alpine SPA Lodge has 1 treatment room. Services include hot stone massages and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • 2 spa tubs
  • Free children's club
  • Full-service spa
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Hot stone massages
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Treatment room

Accessibility

  • Lift

More

  • Building
  • Renovated entire property - November 2017
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • Cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Pets

  • Pets and service animals are not allowed at Family Hotel & Spa Desirée

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.80 per person, per night for adults; CHF 1.90 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
  • Resort fee: CHF 5.00 per person, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, American Express and Diners Club.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Matterhorn Valley Desirée
Matterhorn Valley Desirée Graechen
Family & Spa Desiree Graechen
Matterhorn Valley Hotel Desirée Graechen
Family Hotel & Spa Desirée Hotel
Family Hotel & Spa Desirée Graechen
Family Hotel & Spa Desirée Hotel Graechen

Frequently asked questions

What is the cancellation policy at Family Hotel & Spa Desirée?

Family Hotel & Spa Desirée offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Family Hotel & Spa Desirée?

Yep, Alpine SPA Lodge is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy services like sports massages.

What makes Family Hotel & Spa Desirée a romantic place to stay?

A hot tub and a lounge bar, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Family Hotel & Spa Desirée.

Is Family Hotel & Spa Desirée family-friendly?

You bet! With amenities such as a free children's club, babysitting services and laundry facilities, it's no surprise that Family Hotel & Spa Desirée is a hit with families.

Does Family Hotel & Spa Desirée serve breakfast?

You bet, free buffet brekkie is offered daily.

Is there a free airport shuttle available at Family Hotel & Spa Desirée?

No, Family Hotel & Spa Desirée does not offer an airport shuttle service.

Is there a bar or restaurant at Family Hotel & Spa Desirée?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Family Hotel & Spa Desirée?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Family Hotel & Spa Desirée?

No, pets and service animals are not allowed.

Family Hotel & Spa Desirée Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 10 out of 18 reviews" "
Rating 8 - Good. 8 out of 18 reviews" "
Rating 6 - Okay. 0 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Adele

Liked: Cleanliness, staff & service, room comfort
Nice family hotel win Grachen with mountain views!
Great size rooms since it seems they have family rooms only (so you can stay 3-4 people to a room since each room has a couch that pulls out into an extra bed), a really nice spa, good service, amazing views of the mountains from all the rooms which is nice to go to bed/wake up to. The breakfast was ok, and the spa closed earlier than it said on their website (sometimes it closes at 9.30pm), but overall a very nice experience. Also the rooms have carpet floors which I'm not a fan of personally, and no sink in the toilet (since it's a family room the sink is outside, inside the bathroom is a toilet and a shower), but these were minor things for me.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hostility
Fantstic memorable stay

10/10 Excellent

Gerald and sonia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding quality and service
We loved this hotel! Our rooms were beautiful and comfortable and had amazing views. They were extremely clean and well maintained and had special touches like tea/coffee . The owner and staff were very welcoming, friendly, knowledgeable of the area, and so helpful. They cared for our every need so well, like we were family. There breakfast buffet was amazing and the dinners in their restaurant top notch. I cannot find enough words to express how much we loved this hotel and enjoyed our stay there. It was also close walking distance to the bus, hikes, stores, restaurants and activities for children such as a playground and miniature golf.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Tschingi, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zwar nur 1 Nacht da, aber vollstens zufrieden. Sauber, tolles urchiges Ambiente, sehr delikates Essen, Frühstücks Buffet super und zu guter letzt einen sehr sehr netten überaus freundliches Personal. Ein Familien Betrieb die sich um die Gäste kümmern. Das Hotel ist zu 100% zu empfehlen. Gerne wieder😉
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hat uns gut gedient als Basis für Herbstausflüge und -wanderungen. Grächen im Herbst bietet wunderbare Lärchenpracht.
Stayed 2 nights in Oct 2017

10/10 Excellent

Etienne, L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kurzer Wochenendaufenthalt
Sehr freundliches Personal, saubere Zimmer, sehr gutes Essen. Werde wieder dort Urlaub verbringen.
Stayed 2 nights in Jun 2017

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Wir sind zum vierten mal in Grächen. Schöner können Ferien nicht sein. Tolles Wandergebiet. Super Gastfreundschaft. Hotel Desirée ist auf jeden Fall zu empfehlen. Gutes Preis - Leistungsverhältnis. Sehr nettes Personal, alles sauber und super Lage.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Gastfreundschaft pur
Ein familiengeführtes Hotel das unbedingt zu empfehlen ist. Die Gastfreundschaft ist unschlagbar. Die Zimmer sind sehr gross (Doppelzimmer). Die Wellness-Anlage ist klein aber schön, persönlich und sauber (Dampfbad, Sauna, Solarium). Das hoteleigene Restaurant ist ausgezeichnet. Die Lage ist perfekt (mitten im Dorf nur ein paar Minuten von der Gondelbahn entfernt). Wir werden auf jeden Fall wieder in dieses Hotel gehen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Hotelier war sehr freundlich, aufmerksam und zuvorkommend.. Die Lage ist ideal.. würden jede Zeit wieder gehen