Golzow accommodation

The property is well out in the countryside, not too far from the Polish border at Słubice, about 90 mins east of central Berlin. Set on a lake, it’s tranquil. A collection of different buildings set apart, with short walks to the restaurant, spa, reception etc. After check in I had a bit of a shock when I got to the room, as it hadn’t been cleaned after the previous guest! I went straight back to reception and they were as shocked as me. Life isn’t about not making mistakes, but how you deal with them- and this matter was handled well. I received a profuse and genuine apology and was immediately upgraded to a suite. I guess the only thing extra that could’ve been done to compensate was a welcome drink at the restaurant where they were aware I was going to be dining at shortly, that would’ve been an appreciated touch. That said, the suite was very large, and tastefully designed. The property is rural in nature, mostly wooden. The suite has its bed on mezzanine level, with a large seating area and balcony. A walk in wardrobe and double bathroom. My original room that I saw briefly, was large, with a separate seating area and bedroom all on one level. I don’t think it had a balcony but normally I would’ve been very satisfied with it. The restaurant is set on the lake too, with 2 courses for €35 or 3 for €42. It’s a high standard I didn’t visit the spa, but did have a swim in the 25m outdoor pool - a fresh 22•C There is a fully heated indoor pool too Highly recommend

Very helpful staff at the reception desk. Very nice and spacious room. Very good location, not far away from the old town.

Staff was amazing and super helpful. Location was good!