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3.9 out of 5

"Good location great facilities close to all ammenities " More

By a verified traveller on Mon 03 Sep 2018

Hotel Description

A luxury stay in the heart of Gerringong awaits you at Mercure Gerringong Resort. You'll be 2.3 km (1.4 mi) from Crooked River Winery and 4.2 km (2.6 mi) from Gerroa Boat Fisherman's Golf Club. Highlights at this romantic hotel include 2 outdoor swimming pools, a full-service spa and a restaurant.

Plasma TVs with satellite channels are featured in all 52 rooms, and you can enjoy free WiFi, sitting areas and coffee/tea makers. Kitchenettes come equipped with fridges and microwaves, and room service is also available. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, free newspapers, hairdryers and phones are available.

A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the outdoor tennis court, kids' swimming pool and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. Each morning full breakfast is served between 7 AM and 10 AM. There's also the convenience of free self parking.

Within a 15-minute drive of this 4.5-star Gerringong hotel, attractions include Seven Mile Beach and Kiama Blowhole.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$113 per night

Superior Balcony Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Balcony Room with Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Mercure Gerringong Resort ratings based on 371 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Gerringong Resort

Everyone (183) Couples (130) Business (1) Family (56)
3 out of 5
Reception was closed at 6:30 pm,booked because restaurant and room service are offered which is what I needed after a 9 hr drive only to find it was closed.

Posted by on 21 May 2019

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5 out of 5
Liked that it was clean comfortable wasn’t hard to get to and good value for money

Posted by on 18 May 2019

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4 out of 5
+ Extra large room (loved the big L shaped lounge) + Quiet room no noise + Modern serviceable bathroom - Toilet cistern constantly running (had to turn off at wall to stop) - Maintence of rooms could improved ie water damage in bathroom, chipped paint etc Overall it was a nice room for a one night stay that served its purpose.

Posted by , from Sydney on 12 May 2019

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4 out of 5

Posted by on 8 May 2019

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3 out of 5

Posted by on 25 Apr. 2019

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Comment from Hotel Management

6 May 2019 by Mercure Gerringong

Thankyou for taking the time to share your feedback with us

5 out of 5
Room was spacious, clean and comfortable. Hotel was in close proximity to Gerringong

Posted by on 21 Apr. 2019

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Comment from Hotel Management

6 May 2019 by Mercure Gerringong

Thankyou for the lovely feedback we hope to see you again soon

2 out of 5
Staff at reception rude. Poor manners and condescending.

Posted by on 13 Apr. 2019

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Comment from Hotel Management

8 May 2019 by Mercure Gerringong

Please accept our sincerest apologies that our staff members were rude and condescending this is clearly not the level of service we wish to be providing guests and will be something we will be bringing to our teams attention.

3 out of 5
Poor pillows. Menu was very poor by half the items were not available. Room service trays left outside rooms for 24 hours. Three day old newxpapers at breakfazt. Yards left very untidy and not maintained.

Posted by on 28 Mar. 2019

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Comment from Hotel Management

6 May 2019 by Mercure Gerringong

Thankyou for taking the time to share your concerns with us. We apologise you did not receive the superior service we wish to be providing our guests. we will pass your comments onto our team to help ensure these issues do not occur in the future

4 out of 5
I was disappointed the restaurant was closed. Otherwise I loved that they had an adult pool and separate family pool as we were away child free.

Posted by on 25 Mar. 2019

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Comment from Hotel Management

6 May 2019 by Mercure Gerringong

We are so sorry the restaurant was closed during your stay we hope to be able to welcome you back one day when our beautiful restaurant is open

4 out of 5
Lovely gardens and pool Didn’t like large photos on walls

Posted by on 11 Mar. 2019

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Comment from Hotel Management

6 May 2019 by Mercure Gerringong

Thankyou for taking the time to share your feedback we hope to be able to welcome you back to the hotel again in the future

About the Mercure Gerringong Resort

Location 1 Fern Street, Gerringong, NSW 2534

Property Features

Mercure Gerringong Resort offers its guests a full-service spa, 2 the outdoor swimming pools, an outdoor tennis court, and a kid's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury Mercure Gerringong Resort also features a terrace, a garden, and a picnic area. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Gerringong hotel.

  • 52 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (115.5 km / 71.8 mi)
  • Train station: Gerringong Station (2.5 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Mercure Gerringong Resort offers 52 forms of air-conditioned accommodation with free newspapers and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 44-inch Plasma televisions come with premium satellite channels. Accommodation at this 4.5-star hotel has kitchenettes with fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Gerringong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Sitting area
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Fridge
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.

On-site venue – This restaurant serves breakfast and dinner. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 7 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open daily until 7 PM.
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning. If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily until 7 PM.
This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 30.00 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 50.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Gerringong Resort
  • Mercure Gerringong
  • Bellachara Boutique Gerringong
  • Mercure Resort Gerringong By The Sea Hotel Gerringong

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.