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Hotel Description

A luxury stay in George Town awaits you at Shangri-La's Rasa Sayang Resort and Spa, Penang. Within steps you'll find Ferringgi Beach and East Wind Watersports within a short 5-minute stroll. Highlights at this beachfront resort include 5 restaurants, 2 outdoor swimming pools and a full-service spa.

All 304 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, in-room childcare and separate bathtubs and showers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include soaking tubs and bathrobes, while premium bedding and pillow menus invite a good night's rest. Coffee/tea makers, free bottled water and safes are also available.

A day of pampering at CHI, The Spa can include hot stone massages, aromatherapy and mani/pedis along with access to the sauna and spa tub. The café, Spice Market Cafe, serves international cuisine. With 3 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find umbrellas, and enjoy the 3 outdoor tennis courts and golf course. Other amenities include an outdoor swimming pool, free WiFi in public areas and a fitness centre. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

Attractions within a 10-minute drive of this 5-star George Town resort include Penang Butterfly Farm and Gurney Drive.

Deluxe Room, 1 Double Bed, Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$185* Per night/room 3 Oct. - 4 Oct.

Garden Deluxe Sea View Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Rasa Wing Rasa Superior Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Rasa Wing Premier Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Garden Superior Family Seaview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Garden Deluxe Family

Bed Count 2 King Beds Maximum Occupancy 4 Max

Shangri-La's Rasa Sayang Resort and Spa, Penang ratings based on 21 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La's Rasa Sayang Resort and Spa, Penang

Everyone (13) Couples (5) Family (3)
5 out of 5

Posted by on 13 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by SLPenang

Dear Guest, Thank you for rating us 5 out of 5. We hope to welcome you back again soon. Best regards, Suleiman TAR Director of Communications

5 out of 5
Excellent hotel. Great pool, buffet breakfast, rooms and staff

Posted by , from Aus on 21 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by SLPenang

Dear Y, Thank you sharing your recent stay experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

5 out of 5
This is a large resort so the Rasa Wing is the way to go if you can. Its facilities and benefits are good, meaning you can avoid the crowds elsewhere. The grounds and gardens are attractive and provide a lush tropical backdrop to the adjacent beach. You are also within walking distance of the nearby market and eateries, some of which are excellent.

Posted by , from Melbourne on 30 Jul. 2018

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Comment from Hotel Management

31 Jul. 2018 by SLPenang

Dear Noel, Thank you for sharing your wonderful review. We are happy to hear that you are enjoying your stay. We hope to welcome you back soon. Best regards, Suleiman TAR Director of Communications

4 out of 5
great time with family. The Garden Wing (not Rasa Wing) with our garden view was economical and the view was just EXCELLENT! highly recommended to book at Shangri-La Rasa Sayang The morning buffet breakfast was plentiful and lovely

Posted by , from Nunawading on 25 Apr. 2018

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Comment from Hotel Management

25 Apr. 2018 by SLPenang

Dear Nicky, Thank you for sharing your wonderful review. We are glad to hear that you had enjoyed your vacation. We hope to see you again soon! Best regards, Suleiman TAR Director of Communications

5 out of 5

Lovely resort to relax.

Pros: Relaxing and luxurious. Staff were lovely.
Cons: More staff to cover busy periods in restaurants.
We would definitely return and recommend to friends. Management should employ more staff so that the very capable existing staff can cope with busy periods. They do their best but have been let down by lack of staff numbers. We were left for over an hour on one occasion at a restaurant and breakfast service at the club area was chaotic at times. Not 5he 2onderful existing staffs fault. They just needed more staff!

Posted by on 5 Apr. 2018

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Comment from Hotel Management

6 Apr. 2018 by SLPenang

Dear Anonymous, Thank you for your feedback. We appreciate your comments which have been highlighted to the management for our continuous improvement. We look forward to welcoming you back again on your next holiday in Penang. Best regards, Suleiman TAR Director of Communications

4 out of 5
Positive: Nice and clean hotel, beautiful view, attentive and polite staff, great selection of breakfast. Negative: Possibly lack of staff due to slow service at the front desk/ reception. Not so friendly staff when you did not reserved a table at the beach front restaurant. We were sent away for that reason.

Posted by on 11 Dec. 2017

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Comment from Hotel Management

12 Dec. 2017 by SLPenang

Dear Anonymous, Thank you for sharing your review with us. We have taken note on your comment about the quality of service which we will highlight to the respective department for further improvement. We hope to welcome you back to Rasa Sayang for a better experience in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

5 out of 5

Nice resort beautiful gardens

Pros: Great location near the beach within a magnificent garden setting
Cons: A beach area that could be jelly fish free would be great
Location: Close to the night markets, other hotels and several restaurants. Para sailing and water sports on the beach.
A restful resort to stay. The Rasa Wing was great, away from the little children in the Garden Wing with our own grown-ups only pool. The beach was ok but swim at your risk due to jelly fish in the water. Excellent in-house breakfasts and lunch and dinner at numerous locations throughout the resort. The seafood buffet was a knockout. The Spa was really relaxing with numerous massages on order. Staff super friendly and most of them remember your name.

Posted by , from Melbourne Australia on 7 Jul. 2017

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Comment from Hotel Management

10 Jul. 2017 by SLPenang

Dear Greg, Thank you for sharing your feedback! Hope to welcome you back to our resort on your next holiday in Penang. Best regards Suleiman Tunku Abdul Rahman Director of Communications

5 out of 5

Best Resort

Pros: Everything!!
Cons: Nothing
Location: beach resort, walking distance to all night markets and some of best eating places in penang. Free shuttle into George Town, catch hop on hop off bus
This is the best resort we have ever stayed in. You could not fault the staff from checking in to room to bar/pool staff and breakfast staff. They have everything you would want to eat for breakfast. We had buffet dinner there one night and it was well worth the money. If you are thinking about staying at this resort do it you will not regret it.

Posted by , from Western Australia on 11 May 2017

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Comment from Hotel Management

18 May 2017 by SLPenang

Dear Sue, Thank you for sharing your wonderful stay experience with us. We are absolutely pleased to hear that you had enjoyed your vacation in Penang. We hope to see you again soon! Best regards, Suleiman Tunku Abdul Rahman Director of Communications

5 out of 5

First class resort.

Location: Good location. Transport to Golden Sands by buggy if you don't feel like walking to night markets and restaurants.
Excellent resort for relaxation. Courteous and friendly staff, well appointed rooms and service.

Posted by , from Melbourne on 16 Oct. 2016

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Comment from Hotel Management

17 Oct. 2016 by SLPenang

Dear John, Thank you for your comments. We are pleased to hear that you had a lovely stay at our resort. Do come back again soon for another delightful Shangri-La experience on your next holiday in Penang! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa

5 out of 5
Staff are very friendly , a lot of activities to do, good food

Posted by on 27 Sep. 2016

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Comment from Hotel Management

28 Sep. 2016 by SLPenang

Dear Anonymous, Thank you for your comment. We are pleased to hear about your pleasant stay at our resort. Do come back for another delightful experience soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa

About the Shangri-La's Rasa Sayang Resort and Spa, Penang

Location Batu Ferringhi Beach, George Town, Penang 11100

Property Features

As a guest of Shangri-La's Rasa Sayang Resort and Spa, Penang, you'll find a full-service spa, a golf course, and 2 the outdoor swimming pools. There are 5 restaurants and 3 coffee shops/cafés on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, A beach bar, and A poolside bar. WiFi is free in public spaces. An outdoor pool, a kid's pool, and a hot tub are also featured at the luxury Shangri-La's Rasa Sayang Resort and Spa, Penang. An area shuttle within 15.00 km and A shopping centre shuttle are free. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star George Town resort.

  • 304 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 3 bars or lounges
  • 3 coffee shops
  • Built in 1973
  • Bar on the beach
  • Bar by the pool
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Offsite parking discounted rates available

Transport

  • Airport: Penang (PEN-Penang Intl.) (30.3 km / 18.8 mi)
  • Property shuttles: Free area shuttle within 15.00 km and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Shangri-La's Rasa Sayang Resort and Spa, Penang offers 304 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary slippers and a bidet. This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Spice Market Cafe – This café specialises in international cuisine.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Debit cards not accepted
  • Please note, some room types at this property are not available when booking a stay with children.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MYR 3 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 89 for adults and MYR 45 for children (approximately)
  • Rollaway bed fee: MYR 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rasa Sayang
  • Rasa Sayang Resort
  • Shangri-La's Rasa Sayang
  • Shangri-La's Rasa Sayang Resort
  • Shangri-La's Rasa Sayang Resort Penang George Town
  • Rasa Sayang Penang
  • Shangri Las Rasa Sayang Hotel
  • Shangri Las Rasa Sayang Resort
  • Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
  • Shangri-La`s Rasa Sayang Resort And Spa
  • Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
  • Shangri-La's Rasa Sayang Penang George Town
  • Shangri-La's Rasa Sayang Resort and Spa, Penang Resort
  • Shangri-La’s Rasa Sayang Penang
  • Shangri-La’s Rasa Sayang
  • Shangri-La's Rasa Sayang Resort and Spa, Penang George Town

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.