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4.8 out of 5

"Great location. Excellent facilities and grounds. Very helpful staff. " More

By a verified traveller on Thu 09 Jan 2020

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Hotel Description

A luxury stay in George Town awaits you at Shangri-La Rasa Sayang, Penang. You'll be 0.1 km (0.1 mi) from Ferringgi Beach and 3.2 km (2 mi) from Tropical Spice Garden. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with satellite channels are featured in all 304 rooms, and you can enjoy free WiFi, in-room childcare, and separate bathtubs and showers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include soaking tubs and bathrobes, while premium bedding and pillow menus invite a good night's rest. Coffee/tea makers, free bottled water, and safes are also available.

A relaxing visit to CHI, The Spa can include hot stone massages, Swedish massages, aromatherapy, and mani/pedis along with access to the sauna. The restaurant, Spice Market Cafe, serves international cuisine and is open for breakfast and dinner. With 2 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find umbrellas, and enjoy the 3 outdoor tennis courts and golf course. Plus you'll find free WiFi in public areas, a fitness center, and a spa tub. Continental breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

With a stay at this 5-star George Town resort, you'll be 8.3 km (5.1 mi) from ESCAPE Adventureplay and 8.4 km (5.2 mi) from Penang National Park.

Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$145* Per night/room 6 Jul. - 7 Jul.

Garden Deluxe Sea View Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Rasa Wing Rasa Superior Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Rasa Wing Rasa Junior Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Garden Superior Family Seaview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Garden Executive Family

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri-La Rasa Sayang, Penang ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Rasa Sayang, Penang

Everyone (10) Couples (2) Family (1)
5 out of 5
Great location. Excellent facilities and grounds. Very helpful staff.

Posted by on 9 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by RSR Team

Dear Guest, Thank you for your review. We are pleased to hear that you had a wonderful stay at our resort. We look forward to welcoming you back soon. Best regards, Suleiman TAR Director of Communications

5 out of 5
We had a lovely ocean view top floor studio, was very spacious. Staff were excellent, buffet breakfast was amazing. Not too far a walk away from shopping strip and night markets. Pool was excellent.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by SLPenang

Dear Guest, Thank you for sharing your review with us. We are pleased to hear about your wonderful stay and look forward to welcoming you back! Best regards, Suleiman TAR Director of Communications

5 out of 5

Posted by on 13 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by SLPenang

Dear Guest, Thank you for rating us 5 out of 5. We hope to welcome you back again soon. Best regards, Suleiman TAR Director of Communications

5 out of 5
Excellent hotel. Great pool, buffet breakfast, rooms and staff

Posted by , from Aus on 21 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by SLPenang

Dear Y, Thank you sharing your recent stay experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

5 out of 5
This is a large resort so the Rasa Wing is the way to go if you can. Its facilities and benefits are good, meaning you can avoid the crowds elsewhere. The grounds and gardens are attractive and provide a lush tropical backdrop to the adjacent beach. You are also within walking distance of the nearby market and eateries, some of which are excellent.

Posted by , from Melbourne on 30 Jul. 2018

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Comment from Hotel Management

31 Jul. 2018 by SLPenang

Dear Noel, Thank you for sharing your wonderful review. We are happy to hear that you are enjoying your stay. We hope to welcome you back soon. Best regards, Suleiman TAR Director of Communications

4 out of 5
great time with family. The Garden Wing (not Rasa Wing) with our garden view was economical and the view was just EXCELLENT! highly recommended to book at Shangri-La Rasa Sayang The morning buffet breakfast was plentiful and lovely

Posted by , from Nunawading on 25 Apr. 2018

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Comment from Hotel Management

25 Apr. 2018 by SLPenang

Dear Nicky, Thank you for sharing your wonderful review. We are glad to hear that you had enjoyed your vacation. We hope to see you again soon! Best regards, Suleiman TAR Director of Communications

5 out of 5

Lovely resort to relax.

Pros: Relaxing and luxurious. Staff were lovely.
Cons: More staff to cover busy periods in restaurants.
We would definitely return and recommend to friends. Management should employ more staff so that the very capable existing staff can cope with busy periods. They do their best but have been let down by lack of staff numbers. We were left for over an hour on one occasion at a restaurant and breakfast service at the club area was chaotic at times. Not 5he 2onderful existing staffs fault. They just needed more staff!

Posted by on 5 Apr. 2018

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Comment from Hotel Management

6 Apr. 2018 by SLPenang

Dear Anonymous, Thank you for your feedback. We appreciate your comments which have been highlighted to the management for our continuous improvement. We look forward to welcoming you back again on your next holiday in Penang. Best regards, Suleiman TAR Director of Communications

4 out of 5
Positive: Nice and clean hotel, beautiful view, attentive and polite staff, great selection of breakfast. Negative: Possibly lack of staff due to slow service at the front desk/ reception. Not so friendly staff when you did not reserved a table at the beach front restaurant. We were sent away for that reason.

Posted by on 11 Dec. 2017

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Comment from Hotel Management

12 Dec. 2017 by SLPenang

Dear Anonymous, Thank you for sharing your review with us. We have taken note on your comment about the quality of service which we will highlight to the respective department for further improvement. We hope to welcome you back to Rasa Sayang for a better experience in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

5 out of 5

Nice resort beautiful gardens

Pros: Great location near the beach within a magnificent garden setting
Cons: A beach area that could be jelly fish free would be great
Location: Close to the night markets, other hotels and several restaurants. Para sailing and water sports on the beach.
A restful resort to stay. The Rasa Wing was great, away from the little children in the Garden Wing with our own grown-ups only pool. The beach was ok but swim at your risk due to jelly fish in the water. Excellent in-house breakfasts and lunch and dinner at numerous locations throughout the resort. The seafood buffet was a knockout. The Spa was really relaxing with numerous massages on order. Staff super friendly and most of them remember your name.

Posted by , from Melbourne Australia on 7 Jul. 2017

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Comment from Hotel Management

10 Jul. 2017 by SLPenang

Dear Greg, Thank you for sharing your feedback! Hope to welcome you back to our resort on your next holiday in Penang. Best regards Suleiman Tunku Abdul Rahman Director of Communications

5 out of 5

Best Resort

Pros: Everything!!
Cons: Nothing
Location: beach resort, walking distance to all night markets and some of best eating places in penang. Free shuttle into George Town, catch hop on hop off bus
This is the best resort we have ever stayed in. You could not fault the staff from checking in to room to bar/pool staff and breakfast staff. They have everything you would want to eat for breakfast. We had buffet dinner there one night and it was well worth the money. If you are thinking about staying at this resort do it you will not regret it.

Posted by , from Western Australia on 11 May 2017

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Comment from Hotel Management

18 May 2017 by SLPenang

Dear Sue, Thank you for sharing your wonderful stay experience with us. We are absolutely pleased to hear that you had enjoyed your vacation in Penang. We hope to see you again soon! Best regards, Suleiman Tunku Abdul Rahman Director of Communications

About the Shangri-La Rasa Sayang, Penang

Location Jalan Batu Feringgi, George Town, Penang 11100

Property Features

As a guest of Shangri-La Rasa Sayang, Penang, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A children's pool, a spa tub, and a fitness center are also featured at the luxury Shangri-La Rasa Sayang, Penang. An area shuttle within 15.00 km and a shopping center shuttle are free. Self parking is free. Smoking is allowed in designated areas at this 5-star George Town resort.

  • 304 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1973
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Offsite parking discounted rates available

Transport

  • Airport: Penang Intl. Airport (PEN) (30.9 km / 19.2 mi)
  • Property shuttles: Free area shuttle within 15.00 km and shopping center shuttle; airport shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Shangri-La Rasa Sayang, Penang offers 304 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Spice Market Cafe - This restaurant specializes in international cuisine and serves breakfast and dinner.

Pinang Restaurant & Bar - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Feringgi Grill - Overlooking the garden, this restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Swedish massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Guests age 16 and older booked in Rasa Wing guestrooms have access to the Rasa Wing pool.

The Rasa Wing pool is closed until further notice.

Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia, with check-in dates from April 1, 2021 to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Please note, some room types at this property are not available when booking a stay with children.
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 89 per person (approximately)
  • Rollaway bed fee: MYR 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rasa Sayang
  • Rasa Sayang Resort
  • Shangri-La's Rasa Sayang
  • Shangri-La's Rasa Sayang Resort
  • Shangri-La's Rasa Sayang Resort Penang George Town
  • Rasa Sayang Penang
  • Shangri Las Rasa Sayang Hotel
  • Shangri Las Rasa Sayang Resort
  • Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
  • Shangri-La`s Rasa Sayang Resort And Spa
  • Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
  • Shangri-La's Rasa Sayang Penang George Town
  • Shangri-La’s Rasa Sayang Penang
  • Shangri-La’s Rasa Sayang
  • Shangri La Rasa Sayang Penang
  • Shangri La Rasa Sayang, Penang
  • Shangri-La Rasa Sayang, Penang Resort
  • Shangri-La Rasa Sayang, Penang George Town
  • Shangri La's Rasa Sayang Resort Spa Penang
  • Shangri-La Rasa Sayang, Penang Resort George Town

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.