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4.8 out of 5

"Great location. Excellent facilities and grounds. Very helpful staff. " More

By a verified traveller on Thu 09 Jan 2020

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Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$158* Per night/room 26 Aug. - 27 Aug.

Garden Deluxe Sea View Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Rasa Wing Rasa Superior Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Rasa Wing Rasa Junior Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Garden Superior Family Seaview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Garden Deluxe Family

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri-La's Rasa Sayang Resort and Spa, Penang ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La's Rasa Sayang Resort and Spa, Penang

Everyone (10) Couples (2) Family (1)
5 out of 5
Great location. Excellent facilities and grounds. Very helpful staff.

Posted by on 9 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by RSR Team

Dear Guest, Thank you for your review. We are pleased to hear that you had a wonderful stay at our resort. We look forward to welcoming you back soon. Best regards, Suleiman TAR Director of Communications

5 out of 5
We had a lovely ocean view top floor studio, was very spacious. Staff were excellent, buffet breakfast was amazing. Not too far a walk away from shopping strip and night markets. Pool was excellent.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by SLPenang

Dear Guest, Thank you for sharing your review with us. We are pleased to hear about your wonderful stay and look forward to welcoming you back! Best regards, Suleiman TAR Director of Communications

5 out of 5

Posted by on 13 Apr. 2019

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Comment from Hotel Management

15 Apr. 2019 by SLPenang

Dear Guest, Thank you for rating us 5 out of 5. We hope to welcome you back again soon. Best regards, Suleiman TAR Director of Communications

5 out of 5
Excellent hotel. Great pool, buffet breakfast, rooms and staff

Posted by , from Aus on 21 Jan. 2019

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Comment from Hotel Management

22 Jan. 2019 by SLPenang

Dear Y, Thank you sharing your recent stay experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again soon. Best regards, Suleiman TAR Director of Communications

5 out of 5
This is a large resort so the Rasa Wing is the way to go if you can. Its facilities and benefits are good, meaning you can avoid the crowds elsewhere. The grounds and gardens are attractive and provide a lush tropical backdrop to the adjacent beach. You are also within walking distance of the nearby market and eateries, some of which are excellent.

Posted by , from Melbourne on 30 Jul. 2018

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Comment from Hotel Management

31 Jul. 2018 by SLPenang

Dear Noel, Thank you for sharing your wonderful review. We are happy to hear that you are enjoying your stay. We hope to welcome you back soon. Best regards, Suleiman TAR Director of Communications

4 out of 5
great time with family. The Garden Wing (not Rasa Wing) with our garden view was economical and the view was just EXCELLENT! highly recommended to book at Shangri-La Rasa Sayang The morning buffet breakfast was plentiful and lovely

Posted by , from Nunawading on 25 Apr. 2018

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Comment from Hotel Management

25 Apr. 2018 by SLPenang

Dear Nicky, Thank you for sharing your wonderful review. We are glad to hear that you had enjoyed your vacation. We hope to see you again soon! Best regards, Suleiman TAR Director of Communications

5 out of 5

Lovely resort to relax.

Pros: Relaxing and luxurious. Staff were lovely.
Cons: More staff to cover busy periods in restaurants.
We would definitely return and recommend to friends. Management should employ more staff so that the very capable existing staff can cope with busy periods. They do their best but have been let down by lack of staff numbers. We were left for over an hour on one occasion at a restaurant and breakfast service at the club area was chaotic at times. Not 5he 2onderful existing staffs fault. They just needed more staff!

Posted by on 5 Apr. 2018

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Comment from Hotel Management

6 Apr. 2018 by SLPenang

Dear Anonymous, Thank you for your feedback. We appreciate your comments which have been highlighted to the management for our continuous improvement. We look forward to welcoming you back again on your next holiday in Penang. Best regards, Suleiman TAR Director of Communications

4 out of 5
Positive: Nice and clean hotel, beautiful view, attentive and polite staff, great selection of breakfast. Negative: Possibly lack of staff due to slow service at the front desk/ reception. Not so friendly staff when you did not reserved a table at the beach front restaurant. We were sent away for that reason.

Posted by on 11 Dec. 2017

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Comment from Hotel Management

12 Dec. 2017 by SLPenang

Dear Anonymous, Thank you for sharing your review with us. We have taken note on your comment about the quality of service which we will highlight to the respective department for further improvement. We hope to welcome you back to Rasa Sayang for a better experience in the near future. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

5 out of 5

Nice resort beautiful gardens

Pros: Great location near the beach within a magnificent garden setting
Cons: A beach area that could be jelly fish free would be great
Location: Close to the night markets, other hotels and several restaurants. Para sailing and water sports on the beach.
A restful resort to stay. The Rasa Wing was great, away from the little children in the Garden Wing with our own grown-ups only pool. The beach was ok but swim at your risk due to jelly fish in the water. Excellent in-house breakfasts and lunch and dinner at numerous locations throughout the resort. The seafood buffet was a knockout. The Spa was really relaxing with numerous massages on order. Staff super friendly and most of them remember your name.

Posted by , from Melbourne Australia on 7 Jul. 2017

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Comment from Hotel Management

10 Jul. 2017 by SLPenang

Dear Greg, Thank you for sharing your feedback! Hope to welcome you back to our resort on your next holiday in Penang. Best regards Suleiman Tunku Abdul Rahman Director of Communications

5 out of 5

Best Resort

Pros: Everything!!
Cons: Nothing
Location: beach resort, walking distance to all night markets and some of best eating places in penang. Free shuttle into George Town, catch hop on hop off bus
This is the best resort we have ever stayed in. You could not fault the staff from checking in to room to bar/pool staff and breakfast staff. They have everything you would want to eat for breakfast. We had buffet dinner there one night and it was well worth the money. If you are thinking about staying at this resort do it you will not regret it.

Posted by , from Western Australia on 11 May 2017

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Comment from Hotel Management

18 May 2017 by SLPenang

Dear Sue, Thank you for sharing your wonderful stay experience with us. We are absolutely pleased to hear that you had enjoyed your vacation in Penang. We hope to see you again soon! Best regards, Suleiman Tunku Abdul Rahman Director of Communications