Drifthaven is undeniably charming: beautifully designed, cozy, and nestled in a peaceful part of Gearhart. I really wanted to love this place. Unfortunately, my stay ended with a serious injury due to a safety issue in the room that I feel compelled to share.
On the last morning of my stay, around 4am, I went downstairs to use the restroom. The stairs inside the room are not lit, and the banister ends on the second-to-last step, which makes it deceptive to navigate in low light. Because of the banister situation, I missed the final step, tripped, and fell hard, so badly that I could barely walk and had to go to Urgent Care that morning. My spouse had to drive out from Portland and pick me up, and I had to cut my trip short and cancel a work conference commitment due to the injury.
I informed staff immediately, and they said they’d notify the manager and follow up. I never heard back. I also submitted feedback via email the day after I left, still nothing. Between the medical bills, the disruption to my work, and the lack of response, I’m really disappointed.
I’m sharing this in hopes that management will take this seriously. Installing small lights along the stairs would be a simple fix that could prevent future accidents. I expected more attentiveness from a place that clearly puts so much care into its aesthetic and I am disappointed. I would love to stay here again, but would like the safety lights installed and for the customer service to improve first.
