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Gatlinburg Town Square

2.5 star property

Photo gallery for Gatlinburg Town Square

Front of property
GTS Studio
GTV Studio | Living area
View from property
Ping pong

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪9 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for GTS Studio

GTS Studio

GTS Studio

8.4 out of 10
Very good
(40 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 1 bedroom Condo

Ping pong

GTS 1 bedroom Condo

8.8 out of 10
Excellent
(68 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Ping pong

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(19 reviews)
  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | Terrace/patio

GTVH Standard Queen Room

8.0 out of 10
Very good
(14 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTV Studio

GTV Studio | Living area

GTV Studio

8.6 out of 10
Excellent
(28 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTV 1 Bedroom Condo

Ping pong

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room

GTVH Standard King Room

8.0 out of 10
Very good
(77 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible Studio

GTS Accessible Studio

GTS Accessible Studio

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Ping pong

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(7 reviews)
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for GTS Accessible 2 bedroom Condo

Ping pong

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for GTS 2 Bedroom Premium

Ping pong

GTS 2 Bedroom Premium

9.0 out of 10
Wonderful
(42 reviews)
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for GTV Accessible 1 bedroom Condo

Ping pong

GTV Accessible 1 bedroom Condo

9.2 out of 10
Wonderful
(7 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

GTV Hotel Accessible Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS 3 Bedroom Condo

Free WiFi, bed sheets

GTS 3 Bedroom Condo

7.4 out of 10
Good
(3 reviews)
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds, 1 Queen Bed and 1 Double Sofa Bed

About the area

Gatlinburg

A family-friendly stay in Gatlinburg awaits you at Gatlinburg Town Square. Within just a 10-minute stroll, you'll find popular attractions like Gatlinburg Convention Center and Gatlinburg SkyPark. Highlights at this hotel include an indoor swimming pool and in-room free WiFi. .Enjoy the gym, seasonal outdoor swimming pool and kids' swimming pool as well as access to basketball. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. There's also the convenience of free self parking. .Attractions within a 20-minute walk of this Gatlinburg hotel include Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Ole Smoky Moonshine Distillery - 8 min walk - 0.7 km
  • Gatlinburg SkyPark - 9 min walk - 0.8 km
  • Anakeesta - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 12 min walk - 1.1 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬8 min walk
  • ‪Puckers Sports Bar - ‬9 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬10 min walk
  • ‪Crockett's Breakfast Camp - ‬12 min walk

About this property

Gatlinburg Town Square

Gatlinburg Town Square offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and a fitness centre. WiFi is free in public spaces. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Gatlinburg Town Square. Self parking is free.

This Gatlinburg hotel is smoke free.

  • 100 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site
Gatlinburg Town Square offers 100 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Things to do

  • Basketball
  • Children's pool
  • Games
  • Gym
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • The seasonal pool will open in May and close in October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at Gatlinburg Town Square?

Gatlinburg Town Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Gatlinburg Town Square?

Yep, Gatlinburg Town Square has a free self car park.

Does Gatlinburg Town Square have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. The pool is open from May to October.

Is Gatlinburg Town Square family-friendly?

You bet! With amenities such as a children's pool, a playground and laundry facilities, it's no surprise that Gatlinburg Town Square is a hit with families.

Is there a free airport shuttle available at Gatlinburg Town Square?

No, Gatlinburg Town Square does not offer an airport shuttle service.

What time are check-in & check-out at Gatlinburg Town Square?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at Gatlinburg Town Square?

No, only service animals are allowed.

Gatlinburg Town Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 675 out of 1359 reviews
Rating 8 - Good. 350 out of 1359 reviews
Rating 6 - Okay. 167 out of 1359 reviews
Rating 4 - Poor. 91 out of 1359 reviews
Rating 2 - Terrible. 76 out of 1359 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Fernando

Stayed 4 nights in Dec 2025

2/10 Terrible

Mandie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay started with a very uncomfortable check-in experience. We were approached by a man who claimed to be a concierge but clearly was not. He told us the hotel had been taken over by a “new company” and that because we booked through Expedia, we missed a special promotion. After a long sales pitch and a staged attempt to “add” offers to our reservation, he claimed we were approved for a $100 gift card and a free future stay—but only if we attended a 90-minute presentation. Despite being told the presentation was optional, it was clearly a timeshare pitch. We declined. The stay itself was acceptable until the third night, when we discovered cockroaches in the kitchenette. After stepping on a large one, several more scattered under the cabinets when the lights were turned on. Shortly after that, all elevators stopped working, forcing us to walk multiple flights of stairs from the lowest level of the parking garage to our fourth-floor room. When we complained, we were told no refund would be given for the roaches or the broken elevators. We were also told we would be charged an additional $150 for not attending the “optional” presentation. The front desk stated she could issue a partial refund but refused to do so, and incorrectly claimed the hotel was clearly advertised as a timeshare, which it was not. I would not stay here again.
Stayed 6 nights in Dec 2025

4/10 Poor

Shawn

Travelled with partner
Disliked: Amenities, property conditions & facilities
I'll start off with the good. The location was great. We were walking distance to a lot of great activities. Now, the bad.... everything esle!! When i booked the room, i was under the impression that there would be a jacuzzi tub like pictured. The room looked much bigger in the photos. The kitchen was very tiny and didn't have an oven.the balcony faced a lot of power lines and another hotel. My dishwasher was leaking water all over the floor which i didn't even use. The ice machine is a restaurant style with no scoop. So guest are contaminating the ice when they use whatever they use to scoop out the ice. No housekeeping, they expect you to take your own trash out. The whole place is outdated and in need of renovations. I paid over $550 for 5 nights. I wish i would have stayed elsewhere. I will not recommend this place!!!
The leaky dishwasher
Water everywhere
Stayed 5 nights in Dec 2025

4/10 Poor

Melissa

Room , not clean , cold , not enough blankets, coffee pot
Stayed 4 nights in Dec 2025

10/10 Excellent

Catherine

Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was beautiful. It was a nice room for the money.

6/10 Okay

Riley

Travelled with family
Liked: Cleanliness
Room was very good only two complaints were the room did not heat evenly and took forever to heat up when it got cold
Stayed 2 nights in Dec 2025

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Wasnt very clean previous tenants items left behind balcony was good other than trash and tonail clippings the elevator has you questioning your life decisions but it moves.......slowly. the pictures are deceptive and a lot didn't work such as lights the staff was very inviting but I definitely prefer to stay elsewhere
Stayed 3 nights in Dec 2025

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was great, clean and spacious. Check-out staff could use some customer service lessons.
Stayed 3 nights in Dec 2025

10/10 Excellent

Vicki

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.
Stayed 3 nights in Dec 2025

6/10 Okay

Jessica

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Bathroom had hairs from previous guests present throughout Door to room did not have deadbolt
Stayed 2 nights in Dec 2025

2/10 Terrible

Rogerio

Disliked: Cleanliness, staff & service
Our experience at this hotel was awful from the moment we walked in. The room was not clean, the sheets were stained, and there were no curtains on the windows. There was nowhere to hang coats, the trash can was broken, and even the hallways and elevators were filthy. The rooms are definitely not soundproof. We could hear people whispering through the connecting door, and we could even see shadows of people walking in the other room through the gap. On top of that, every time the neighbors cooked, the smell filled our room as if they were cooking right next to us. We reserved a king-size bed studio, but they put us in a handicapped accessible studio instead. When we complained, they promised an “upgrade” to a room with a Jacuzzi and dresser. After packing everything again and moving, the “new” room was identical to the one we had. This was one of the worst hotel experiences I’ve ever had. I will never stay at this place again and cannot recommend it to anyone.
Stayed 3 nights in Nov 2025

6/10 Okay

Yesenia

Travelled with partner
It was a good place to sleep didn’t like my room didn’t have a bathroom door or curtain for privacy.
Stayed 4 nights in Nov 2025

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoy staying here. Clean, staff was super friendly and helpful. Will most definitely be staying here again.
Stayed 2 nights in Dec 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
Pros:Front desk staff was super friendly. We stayed in the 1 bedroom condo and it was the perfect size for us. Cons: The shower wasn’t cleaned when we got there. Hair and soap scum all in it. The indoor pool was absolutely disgusting. We walked in and there was chunks of hair all in the pool. Looks like the filter wasn’t working or the pool hadn’t been cleaned in a while. We didn’t chance it.
Stayed 2 nights in Dec 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very friendly. The room was very clean and very nice comfy area. We probably wouldn't stay here again but it was nice.
Stayed 4 nights in Dec 2025

10/10 Excellent

Phillip

Stayed 4 nights in Dec 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room ,nice balcony. The staff was friendly and the kitchen was well. Equipped.
Stayed 2 nights in Dec 2025

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable .pillows were flat.
Stayed 2 nights in Dec 2025

8/10 Good

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a little updated. But overall a nice place to stay. Will book again in future.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
The room overall was clean but there were a few places that could stand a cleaning/dusting. We loved our room and the location is perfect for us as we can walk everywhere and not have to fight the traffic or pay for parking. The fully equipped kitchen is a huge bonus for us. Saves some money on eating out. I highly recommend staying at Gatlinburg Town Square.
Stayed 4 nights in Dec 2025

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Start with which I made the reservation for the Gatlinburg Town Square Hotel and it turns out that the room I had booked was from a connection with the Hotel, but at the time of booking you are not informed. When I arrived and checked in, I was told that the room I had chosen was not Gatlinburg Town Square but where the reception was., which was not the Hotel they sell in advertising and the photos they have in expidia. I had to pay more money at the reception to be able to settle in Gatlinburg Town Square and even paying more likewise I don't touch the Hotel I was supposed to have booked, it was another connection. The hotel in very poor condition, old man, the old beds, did not clean the room, one of the towels that was supposed to be used was dirty. From the moment you enter the hotel it smells old, I ordered for non-smoking area and unfortunately smells of pure marijuana. Do not cancel the reservation because I was with my two children and it was too late and I did not start testing whether or not I found another hotel. Disappointed with both Expidia and that hotel. I have to pay $224 more than $229 and the hotel is not worth it. I definitely don't recommend the hotel.
Stayed 2 nights in Dec 2025

8/10 Good

Linda

Travelled with partner
Property showing its age,check in was not convenient, girl not thar knowledgeable about parade info.room was cozy with fireplace,easy walk to town
Stayed 3 nights in Dec 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Staff & service
The room was adequate, had some trouble regulating the room temperature, but it was definitely nice and warm. The beds were comfortable and the fireplace was a great addition. The room was within walking distance to down town which was nice - we did not have to pay the $20 for parking. Staff was great as well. Overall, I would recommend Gatlinburg Town Square due to location alone.
Stayed 2 nights in Dec 2025

8/10 Good

James, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025