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Embassy Suites By Hilton Gatlinburg Resort

Property class: 3.5

Photo gallery for Embassy Suites By Hilton Gatlinburg Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Lobby
Restaurant
Meeting facility
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Gym
The current price is AU$283
includes taxes & fees
10 May - 11 May

Explore the area

View map
604 Airport Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪8 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪15 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Studio, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed

10.0 out of 10
Exceptional
(15 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(22 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Bathtub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Hearing)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Hearing)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(32 reviews)
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Balcony

9.6 out of 10
Exceptional
(33 reviews)
  • 54 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

About the area

Gatlinburg

At Embassy Suites By Hilton Gatlinburg Resort you'll be within just a 15-minute stroll of popular places like Gatlinburg Convention Center and Gatlinburg SkyPark. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym, lazy river, seasonal outdoor swimming pool and waterslide. Business travelers can take advantage of meeting rooms and a 24-hour business centre. Other amenities include concierge services, a 24-hour front desk and a terrace. There's also the convenience of self parking. .Within a 20-minute walk of this 3.5-property class Gatlinburg hotel, attractions include Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies.

What's nearby

  • Gatlinburg Convention Center - 8 min walk - 0.7 km
  • Gatlinburg Space Needle - 11 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.1 km
  • Anakeesta - 15 min walk - 1.3 km
  • Ripley's Aquarium of the Smokies - 15 min walk - 1.3 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk

About this property

Embassy Suites By Hilton Gatlinburg Resort

Embassy Suites By Hilton Gatlinburg Resort offers its guests a seasonal outdoor pool, an indoor pool, a lazy river, and a waterslide. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily.

Business amenities include a 24-hour business centre and meeting rooms. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Embassy Suites By Hilton Gatlinburg Resort. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Gatlinburg hotel.

  • 164 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2024
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Concierge
  • Terrace
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Embassy Suites By Hilton Gatlinburg Resort offers 164 air-conditioned accommodations with a safe and a hairdryer. This accommodation is furnished with double sofa beds, desks and desk chairs. 32-inch Smart televisions come with premium cable channels. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Exterior
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg
Gatlinburg
  • Pool
  • Spa pool
  • Pet-friendly
  • Kids’ pool
4.5 out of 5, Wonderful, 2,203 reviews
The price is AU$140
includes taxes & fees
10 May - 11 May
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Lazy river
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Dining table
  • Fenced pool
  • In-room sofa bed
  • Indoor pool
  • Lazy river
  • Pool gate
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2024
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Streaming services

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15.00 per day
  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open on 15 April and close on 15 October.
  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Embassy Suites By Hilton Gatlinburg Resort Hotel
Embassy Suites By Hilton Gatlinburg Resort Gatlinburg
Embassy Suites By Hilton Gatlinburg Resort Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at Embassy Suites By Hilton Gatlinburg Resort?

Embassy Suites By Hilton Gatlinburg Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites By Hilton Gatlinburg Resort?

As of 21 Apr 2026, prices found for a 1-night stay for 2 adults at Embassy Suites By Hilton Gatlinburg Resort on 10 May 2026 start from AU$283, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites By Hilton Gatlinburg Resort?

Yep, Embassy Suites By Hilton Gatlinburg Resort has a self car park for USD 15.00 per day. A self car park is also available, for a fee.

Does Embassy Suites By Hilton Gatlinburg Resort have a pool?

Embassy Suites By Hilton Gatlinburg Resort has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM (Seasonal outdoor pool open from April 15 to October 15).

Does Embassy Suites By Hilton Gatlinburg Resort have a waterslide?

Yep, this property has a waterslide!

Does Embassy Suites By Hilton Gatlinburg Resort serve breakfast?

Yeah, complimentary full brekkie is on offer on weekdays from 6:30 AM to 9:30 AM and weekends between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Embassy Suites By Hilton Gatlinburg Resort?

No, Embassy Suites By Hilton Gatlinburg Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites By Hilton Gatlinburg Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites By Hilton Gatlinburg Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites By Hilton Gatlinburg Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 669 out of 810 reviews
Rating 8 - Good. 84 out of 810 reviews
Rating 6 - Okay. 30 out of 810 reviews
Rating 4 - Poor. 16 out of 810 reviews
Rating 2 - Terrible. 11 out of 810 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kaneshea

Liked: Amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2026

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jan 2026

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast ever. The chefs and staff amazing. Super clean lobby. Bar staff wonderful. Trolley stops in the street outside the hotel so you don’t even need a car to go around gatlinburg. Would stay again 100%
Stayed 6 nights in Jan 2026

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean . Highly recommend
Stayed 2 nights in Jan 2026

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities
Everything was excellent! Highly recommend it
Stayed 1 night in Jan 2026

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly and helpful. Hotel was spotless top to bottom, fresh cooked breakfast was incredible and the amenities were great.
Stayed 3 nights in Jan 2026

10/10 Excellent

Cruz Melba, Boynton Beach

Liked: Cleanliness, amenities, property conditions & facilities
Awesome! Customer service excellent
Stayed 1 night in Jan 2026

6/10 Okay

Douglas

Travelled with family, Travelled with pets
Property was pet friendly and I did not mind paying the $75 pet fee, but we were charged $100 for a pet damage fee. Our 5lb yorkie did not damage anything. I was not told of this charge at checkout and if there had been damage, I would have been more than happy to pay for it, but our dog did not damage anything. I did not discover this charge until several weeks after our stay. Needless to say that we will not be back. I hope this review prevents other pet owners from getting scammed like we did.
Stayed 4 nights in Nov 2025

10/10 Excellent

Juan Luis M

Stayed 3 nights in Dec 2025

10/10 Excellent

Maria S

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2025

10/10 Excellent

Alejandra

Stayed 3 nights in Jan 2026

6/10 Okay

Satpreet

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Beds and pillows were uncomfortable. Staff was friendly and helpful.
Stayed 4 nights in Dec 2025

10/10 Excellent

Heather Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Great breakfast Beautiful outdoor space (hot tub, fire pits, cornhole, creek, pool, lazy river) Great included reception every day- 2 drinks and snacks
Stayed 4 nights in Dec 2025

10/10 Excellent

Darshan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place and amazing experience
Stayed 1 night in Nov 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good every day , everything is close by you can walk anywhere basically. Very quite stay rooms
Stayed 4 nights in Dec 2025

10/10 Excellent

Shannon

Stayed 1 night in Jan 2026

10/10 Excellent

Jenni

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful hotel our room was amazing. The grounds are amazing. Everything was amazing!!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Lorena, DAYTON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great, love all the accommodations
Stayed 7 nights in Dec 2025

10/10 Excellent

Enrique

Stayed 7 nights in Dec 2025

10/10 Excellent

Terry

Stayed 3 nights in Sep 2025

10/10 Excellent

Vladislav

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

ARASAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Él lugar hermoso y muy acogedor , la vista de las ventanas una maravilla, sin duda lo repetiremos
Stayed 3 nights in Dec 2025

10/10 Excellent

Shannon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Embassy Suites by Hilton in Gatlinburg was amazing. We were greeted with a warm welcome when first entering. The hotel was decorated nicely for the holidays. There were a couple of down falls/issues we had, mainly with our room. The A/C/heat were ups not work properly. When we brought it to the front reception's attention, they got maintenance to our room immediately. It took maintenance a couple of times to get the issue fixed, but they got it working. The room itself was good, a bit smaller than expected, but for the amount of time we actually spent in there it worked. The water pressure and shower wasn't the greatest. The breakfast was awesome and the evening reception was great. All the staff were wonderful. Definitely would recommend 10/10!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is the best at embassy
Stayed 1 night in Dec 2025

10/10 Excellent

Yolaine

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a very convenient location, and everyone there was extremely nice and willing to help. From the front desk to the kitchen staff, the cooks, and the team members who clean the tables, restock utensils (spoons, knives, forks), and make sure there is enough coffee and food available — everyone worked hard and showed great dedication. I would especially like to highlight Kaylee at the front desk. Due to an error on my part, I accidentally entered the wrong arrival date and arrived one day early after almost 10 hours of driving with my family. Kaylee was incredibly kind and calm. She helped ease my stress and accommodated my family of five by placing us in two rooms on the same floor, very close to each other, and then arranged for us to move into the room we originally booked the next day. The next morning, Kaylee was not at the front desk, but we left our luggage there so we could go out and enjoy the day. When our room was ready, she had already made sure our luggage was delivered to our room without us even having to ask.
Stayed 2 nights in Dec 2025