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Crossroads Inn & Suites

2.5 star property
Hotel with free parking, 6-minute walk to Anakeesta

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Suite, 1 King Bed, Fireplace, Jetted Tub
Room, 1 King Bed, Jetted Tub
Dining
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is AU$102
includes taxes & fees
12 Feb - 13 Feb

Explore the area

View map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(138 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Premium bedding
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Gatlinburg

At Crossroads Inn & Suites you'll be within just a 10-minute stroll of popular attractions like Anakeesta and Ripley's Aquarium of the Smokies. Highlights at this hotel include free in-room WiFi. .Enjoy the seasonal outdoor swimming pool and kids' swimming pool. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .Attractions within a 15-minute walk of this Downtown Gatlinburg hotel include Gatlinburg SkyPark and Gatlinburg Convention Center.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Anakeesta - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg Convention Center - 13 min walk - 1.2 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 67 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Pancake Pantry - ‬8 min walk

About this property

Crossroads Inn & Suites

Hotel with free parking, 6-minute walk to Anakeesta
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

Lobby sitting area
Brookside Lodge
  • Pool
  • Breakfast included
  • Kids’ pool
  • Free Wi-Fi
4.3 out of 5, Excellent, 2,175 reviews
The price is AU$101
includes taxes & fees
22 Feb - 23 Feb
Brookside Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. 

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at Crossroads Inn & Suites?

Crossroads Inn & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crossroads Inn & Suites?

As of 8 Feb 2026, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on 12 Feb 2026 start from AU$102.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crossroads Inn & Suites?

Yep, Crossroads Inn & Suites has a free self car park. Onsite parking is limited (max 1 space per unit).

Does Crossroads Inn & Suites have a pool?

Crossroads Inn & Suites has a seasonal outdoor pool and a kids' pool. The pool is open from April to September.

Is there a free airport shuttle available at Crossroads Inn & Suites?

No, Crossroads Inn & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Crossroads Inn & Suites?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Crossroads Inn & Suites?

No, only service animals are allowed.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 798 out of 1516 reviews
Rating 8 - Good. 422 out of 1516 reviews
Rating 6 - Okay. 178 out of 1516 reviews
Rating 4 - Poor. 62 out of 1516 reviews
Rating 2 - Terrible. 56 out of 1516 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location & the breakfast was good!
Stayed 2 nights in Oct 2025

6/10 Okay

Madhusudhan

Stayed 1 night in Nov 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service
The room was clean and it was updated some not the best I have ever stayed in but great for the money
Stayed 2 nights in Nov 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stay here every time we come for a weekend away - the rooms are always great, clean, never had any issues. Everything we do on the strip is extremely walkable from the hotel and just a short drive to the craft community and park. Will definitely be back for our next mini vacay!
Stayed 2 nights in Nov 2025

2/10 Terrible

Teresa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasnt the cleanest, staff lied to my face about cleaning the jets on jacuzzi. Not one day but 3 days. Complained since that was a selling point to rent there.. very disappointed. Second of 3rd night there they sent someone to room "maintenance" they said. He came in pajama pants and never touched the jacuzzi. Just stood there and said we fix it tomorrow. Which they did not!!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Alexandra

Stayed 2 nights in Nov 2025

4/10 Poor

Gail

Stayed 2 nights in Oct 2025

10/10 Excellent

Payton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel with a great staff and great breakfast!
Stayed 1 night in Nov 2025

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness
Room had a bug problem.
Stayed 1 night in Nov 2025

8/10 Good

Randall

Travelled with family
Liked: Property conditions & facilities
The hotel is old but well maintained and updated. Stff was very helpful and friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Eddie, Hixson

Liked: Cleanliness, amenities, property conditions & facilities
Check-in with Alisha was excellent. Breakfast is always a winner.
Stayed 1 night in Nov 2025

8/10 Good

Douglas

Liked: Cleanliness, amenities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service
Disliked: Amenities
staff was very nice room was clean when we arrived the only complaint the room didn't get cleaned every day and had to asked for toilet paper
Stayed 4 nights in Nov 2025

10/10 Excellent

Hector Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close by the strip
Stayed 3 nights in Oct 2025

10/10 Excellent

Jessy, Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectation
Stayed 1 night in Nov 2025

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, excellent breakfast.
Stayed 3 nights in Oct 2025

8/10 Good

michelle

Travelled with partner
We had a good stay. Rooms are for sure outdated and some fixing needs to be done on things. ( bathroom for instance, the bar in the tub kept falling off) But overall was a good stay and would stay again. P.S. If you want to do laundry, only 1 washer and 1 dryer work and they had no quarters to exchange for us even though it said to go to the office and get change.
Stayed 4 nights in Oct 2025

8/10 Good

Valerie

Stayed 5 nights in Oct 2025

8/10 Good

roger

Liked: Cleanliness
The room was very clean. The location to downtown was perfect to walk up and down the strip. Would recommend for a long weekend.
Stayed 3 nights in Oct 2025

6/10 Okay

Angie

Liked: Staff & service
Disliked: Room comfort
Small brown bugs in the room. Larg Cracks in the walls around the hot tub. Mold in the bathroom shower. If you would update your pictures. You would not have as many people staying there. If we could have gotten our money back. We would have not stayed there.
Stayed 2 nights in Oct 2025

10/10 Excellent

Oscar

Stayed 1 night in Nov 2025

6/10 Okay

Ravikiran

Liked: Staff & service, amenities
Yes
Stayed 1 night in Oct 2025

2/10 Terrible

Courtney

Liked: Amenities
Disliked: Cleanliness, staff & service
Found roaches in our room twice
Stayed 4 nights in Oct 2025

6/10 Okay

Alan

Travelled with group
Disliked: Cleanliness, amenities
Our room was nice and large. However, the ceilings had large yellow stains about 5 feet long by 3 feet wide in one spot and other smaller ones in other spots. The bathroom ceiling looked like it may cave in as it was stained yellow as well and the seam tape was pulled away from the ceiling. The entire toilet/tub area looked like it needed a bit of work and cleaning. The room wasn't cleaned 1 of the days and another day it was. We're not sure why that was. The bedspread had a large stain on it. Makes sleeping in the bed gross feeling. The toiletries and coffee packs were never replenished so we had to ask for shampoo and kleenex and then go down and get them. The fireplace was not up and running but once I called and asked for that to be working it was on and worked well. Very nice touch We prefer cleaner looking and feeling rooms for this money. The breakfast was good All in all it was a fine room and close to everything which was nice. We could walk to most everything.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025