2/10 Terrible
christopher, Los Banos
Travelled with family
12 Mar 2025
Disliked: Staff & service, amenities, property conditions & facilities
Things started ok.
Unpacked everything
Put things away, went to get food for the kids not even 10 minutes go by when my teenager calls me in panic, states the toilet won’t stop running and it’s flowing everywhere, he told me he had already called facilities to notify them and to send someone up yesterday, I turn around getting one of 3 meals (family of 6 so everyone wants something different)
I get there and as I walk in the lobby is packed, I cut through and say hey my room is flooding with black water is someone up there yet? They say someone should be there, I get up there and I get there before the hotel engineers, I ask my family to wait in the hallway and sit on the floor and hang tight I run in there shut the valve off and low and behold they arrive finally. My teenagers stuff is wet luckily we had everything packed but just having my kids out in the hallway eating some pizza on the floor as hotel stayers pass by looking was awful and embarrassing. The staff couldn’t even rush up there and move us to another room I had to go down and make a fuss. Plumbing is poor in this building just know that. Staff ehh. The next day I forgot to pick up my cooler box to keep my cooler bag cold in the old room and was told you can’t just wait 7 minutes like yo, really. The overall experience of this whole situation…. I lost my whole evening where I was suppose to take the family out on an outing but couldn’t because of all of this. Staff were insensitive to the situation, and it c
christopher
Stayed 3 nights in Mar 2025