4/10 Poor
Vicki
12 Apr 2025
Not happy with this stay
We arrived and checked in. The room given was t what we was expecting and a lot worse than we have stayed in previously and this stay cost more than our last one. The room was dated, small with a tiny TV and no fridge. We asked to swap rooms but the only rooms they had left had a charge which I felt I shouldn’t have had to pay but I did because the first room
Wasn’t good enough for the price paid. We was given a different room which looked okay to start with but this has no fridge either and we didn’t realise so the porter did help us by getting one. The TV on the bathroom didn’t work and the TV in the bedroom onmy had an indoor arial so everyone we moved or changed channel the TV went fuzzy. I did explain this to the receptionist but she just smiled and said ooh that’s not good.
During the night the room
Was extremely warm, there was no air con and the window would only open slightly due to us having a balcony which we was told no one can go on.
When we used the spa facilities the jacuzzi was cold and one of the saunas wasn’t hot enough.
Vicki
Stayed 1 night in Apr 2025