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Sutton Hotel Hakata City

3.0 star property
Central Fukuoka hotel connected to the convention centre, a quick walk to Canal City Hakata

Photo gallery for Sutton Hotel Hakata City

Desk, free WiFi, bed sheets
Interior entrance
Interior entrance
Japanese cuisine
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant
The current price is AU$77
24 Aug - 25 Aug

Explore the area

Map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011
  • Canal City Hakata
    ‪8 min walk‬
  • Marine Messe Fukuoka
    ‪3 min drive‬
  • Port of Hakata
    ‪4 min drive‬
  • Fukuoka (FUK)
    ‪4 min drive‬

Room options

View all photos for Hollywood Twin, Non Smoking

Hollywood Twin, Non Smoking

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin Room, 2 Single Beds, Non Smoking

Superior Twin Room, 2 Single Beds, Non Smoking

Superior Twin Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

Standard Double Room, 1 Double Bed, Non Smoking

Standard Double Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(38 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Non Smoking

Family Suite, Non Smoking

Family Suite, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Sofa bed - twin
Hairdryer
Shower/bath combination
Bidet
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Hairdryer
Shower/bath combination
Bidet
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Hollywood Twin Room 2 Semi-Double Bed Non Smoking

Lobby

Hollywood Twin Room 2 Semi-Double Bed Non Smoking

  • Sleeps 2

View all photos for Deluxe Double Room Non Smoking

Lobby

Deluxe Double Room Non Smoking

  • Sleeps 2

View all photos for Standard Double Room Non Smoking

Lobby

Standard Double Room Non Smoking

  • Sleeps 2

View all photos for Family Suite Non Smoking

Lobby

Family Suite Non Smoking

  • Sleeps 4

View all photos for Superior Twin Room Non Smoking

Lobby

Superior Twin Room Non Smoking

  • Sleeps 2

View all photos for Deluxe Semi Double Room-Non-Smoking

Desk, free WiFi, bed sheets

Deluxe Semi Double Room-Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Barrier Free Room

Coffee and/or coffee maker

Barrier Free Room

  • Sleeps 2

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Oriental Hotel Fukuoka Hakata Station

Hakata Ward
  • Free WiFi
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4.4 out of 5, Excellent, 1,397 reviews
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About the area

Fukuoka

Sutton Hotel Hakata City places you in the heart of Fukuoka, connected to the convention centre and 0.7 km (0.4 mi) from Canal City Hakata. Highlights at this hotel include a restaurant and in-room free WiFi. .The bistro, Yakitori Sumiyoshi, serves Japanese cuisine and is open for breakfast. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. .With a stay at this 3-property class Hakata Ward hotel, you'll be 3.1 km (1.9 mi) from Port of Hakata and 3.4 km (2.1 mi) from Marine Messe Fukuoka.

What's nearby

  • Canal City Hakata - 8 min walk - 0.7 km
  • Marine Messe Fukuoka - 3 min drive - 4.0 km
  • Port of Hakata - 4 min drive - 3.0 km
  • Ohori Park - 4 min drive - 3.9 km
  • Mizuho PayPay Dome Fukuoka - 6 min drive - 6.9 km

Getting around

  • Hakata Station - 5 min walk
  • Kushida Shrine Station - 12 min walk
  • Fukuoka (FUK) - 4 min drive

Restaurants

  • ‪すき家 - ‬1 min walk
  • ‪山﨑酒店 - ‬2 min walk
  • ‪はじめの一歩 - ‬1 min walk
  • ‪焼売酒場いしい 博多店 - ‬2 min walk
  • ‪博多担担麺大吉 - ‬1 min walk

About this property

Sutton Hotel Hakata City

Central Fukuoka hotel connected to the convention centre, a quick walk to Canal City Hakata
There's a restaurant on site. Public spaces have free WiFi. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Sutton Hotel Hakata City.

Smoking is allowed in designated areas at this 3-star Fukuoka hotel.

  • 162 guestrooms or units
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Dining venue
Sutton Hotel Hakata City offers 162 air-conditioned accommodations with complimentary slippers and a hairdryer. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

This Fukuoka hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: JPY 1400 per night (33 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Frequently asked questions

What is the cancellation policy at Sutton Hotel Hakata City?

Sutton Hotel Hakata City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sutton Hotel Hakata City?

As of 5 Aug 2025, prices found for a 1-night stay for 2 adults at Sutton Hotel Hakata City on 24 Aug 2025 start from AU$77.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sutton Hotel Hakata City?

The closest beach to Sutton Hotel Hakata City is Momochi Beach (6.1 km).

Is there a free airport shuttle available at Sutton Hotel Hakata City?

No, Sutton Hotel Hakata City does not offer an airport shuttle service.

Is there a bar or restaurant at Sutton Hotel Hakata City?

Yep, you can grab a meal at Sutton Hotel Hakata City's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Sutton Hotel Hakata City?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Sutton Hotel Hakata City?

No, pets are not allowed.

Sutton Hotel Hakata City Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 298 out of 1009 reviews
Rating 8 - Good. 448 out of 1009 reviews
Rating 6 - Okay. 179 out of 1009 reviews
Rating 4 - Poor. 58 out of 1009 reviews
Rating 2 - Terrible. 26 out of 1009 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Brad, STRATHMORE

Liked: Cleanliness, staff & service, amenities
Beds are the equivalent of sleeping on a plywood floor with a blanket. The "airconditioning" was non existent. Upon entering our room on the 11th floor we were greeted with a temperature or 28C. Turned on the AC however no reprieve from the heat was given. The only thing we had was the window which did only opened a few Inches. The room was clean ish. The shower head was not connected to the hose. I was able to fix that. The fridge although keeps items cool generated a ton of heat to the room adding to our discomfort. Despite asking the front desk about the airconditioning the response was the a/c wasn't available yet. This hotel is only suitable for one night.
Stayed 1 night in Apr 2025

6/10 Okay

Hau Yan

Travelled with partner
I couldn’t sleep at all during my stay. The room temperature was hard to adjust and the bed was not comfortable.
Stayed 1 night in Apr 2025

6/10 Okay

diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was too small.
Stayed 1 night in Apr 2025

10/10 Excellent

vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are good size. Staffs are friendly. Breakfast is very good. Location is great.
Stayed 4 nights in Dec 2024

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms has central air conditioning only, ie you can't control how cool or hot in your room. If they have heat on, your room can be very uncomfortablely hot like an apartment building with heat on in the winter months.
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Clean property but old
Stayed 1 night in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Close to Hakata station. Great breakfast with friendly staff.
Stayed 2 nights in Nov 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not Great

You cannot control the A/C so it gets VERY hot. There is no parking, you have to pay for extra pillows and the Internet is pretty much useless at times, even at 6am. not great
Stayed 1 night in Aug 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Fancy looking but that's about it...

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's extra, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Mention about the bad Internet.
Stayed 2 nights in Jul 2024

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Disliked: Room comfort

Fancy looking but that's about it...

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's Y200, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Mention about the bad Internet.
Stayed 2 nights in Jul 2024

8/10 Good

Munkh-Erdene

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Train Station. Clean & Conducive ... But, Breakfast for 3 days unchanged. Senior Japanese staff request is to walk to Train Station for Taxi to Airport. But, able to help by Junior (Chinese girl) to request Taxi to Airport (5am) Taxi
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, 6min walk from hakata station. Bus stop at the front of the hotel. Staff was super nice. They marked down my request and offered help at the time when i check in. So i do not need to repeat what i want.
Stayed 4 nights in Jan 2020

4/10 Poor

Mon

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The hotel is about 10 minutes from Hakata station. Airport bus is in front of the bus station. Hotel is clean, near to shopping district.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport bus front of the hotel. Breakfast good but menu same everyday. Nice staff. Less than 10 minutes walk to Hakata Station.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019

4/10 Poor

WING KAI

Disliked: Cleanliness, staff & service, property conditions & facilities

Smoking hotel

First time arriving at Fukuoka so wanted to choose a hotel neat the station, that’s why we chose this one. Room was stated nonsmoking but then crazily, smoke smell never subsided even the last minute of our stay. We need to be disgusted for at least 10 minutes every time getting in the room.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Chong Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sutton Hotel

The hotel is decent overall. Room is spacious and value for money for this location. Less than 10 mins walk from Hakata Station. Check in/out was a breeze and staff is friendly.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Close to train station. Bus just outside the door. Room wasn't as clean as you expected in Japan and air conditioning practically nonexistent.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because provide everything that I need but regret for one thing ie poor air conditioning.
Stayed 6 nights in Mar 2019