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Sutton Hotel Hakata City

Property class: 3

Photo gallery for Sutton Hotel Hakata City

A tall building with a sign for a hotel on the side.
A spacious lobby with wooden flooring, a vending machine, and several seating areas with tables and chairs.
A restaurant interior with wooden walls, large windows, and pendant lighting.
A modern entrance with a glass door, a black mat, and a ceiling light.
A hotel room with two beds, a desk with a computer, a window with blinds, and a wardrobe.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
The current price is AU$119
18 Oct - 19 Oct

Explore the area

View map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011
  • Place, Sumiyoshi Shrine
    ‪6 min walk‬
  • Place, Amu Plaza Hakata
    ‪6 min walk‬
  • Place, Canal City Hakata
    ‪6 min walk‬
  • Airport, Fukuoka (FUK)
    ‪6 min drive‬

Room options

View all photos for Deluxe Single Room, Non Smoking

A hotel room with a large bed, a desk with a computer, a television, and a window with curtains.

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(55 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp, a framed picture on the wall, and a bathroom door.

Superior Twin Room, 2 Single Beds, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Non Smoking

A hotel room with two beds, a sofa, a TV, and a small table.

Family Suite, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

A hotel room with a bed, desk, chair, television, and a nightstand with a lamp.

Standard Double Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Hollywood Twin, Non Smoking

A hotel room with two beds, a wooden headboard, a bedside lamp, a phone, and a picture on the wall.

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Double Room, Non Smoking

A hotel room with a large bed, a desk with a computer, a television, and a nightstand with a lamp.

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room Non-smoking

A hotel room with a bed, a desk with a TV, a chair, a lamp, and a picture on the wall.

Deluxe Double Room Non-smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Room Non-Smoking

A hotel room with two beds, a TV, a desk, and a bathroom with a mirror.

Family Suite Room Non-Smoking

  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Single Room Non-smoking

A hotel room with a large bed, a nightstand with a lamp, a telephone, and a framed picture on the wall.

Deluxe Single Room Non-smoking

  • Sleeps 1
  • 1 Single Bed

About the area

Fukuoka

Sutton Hotel Hakata City places you in the heart of Fukuoka, connected to the convention centre and 0.7 km (0.5 mi) from Canal City Hakata. Highlights at this hotel include a restaurant and in-room free WiFi. .The bistro, Yakitori Sumiyoshi, serves Japanese cuisine and is open for breakfast. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 8:30 AM. .With a stay at this 3-property class Hakata Ward hotel, you'll be 3.1 km (2 mi) from Port of Hakata and 3.4 km (2.1 mi) from Marine Messe Fukuoka.

What's nearby

  • Sumiyoshi Shrine - 6 min walk - 0.5 km
  • Amu Plaza Hakata - 6 min walk - 0.5 km
  • Canal City Hakata - 6 min walk - 0.5 km
  • Kushida Shrine - 11 min walk - 0.9 km
  • Fukuoka Anpanman Children's Museum - 18 min walk - 1.5 km

Getting around

  • Hakata Station - 6 min walk
  • Gion Station - 10 min walk
  • Fukuoka (FUK) - 14 min drive

Restaurants

  • ‪内田家 - ‬3 min walk
  • ‪ダメヤカレー - ‬3 min walk
  • ‪元祖ぴかいち - ‬3 min walk
  • ‪ひろまりこ - ‬3 min walk
  • ‪はじめの一歩 - ‬1 min walk

About this property

Sutton Hotel Hakata City

There's a restaurant on site. Public spaces have free WiFi. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Sutton Hotel Hakata City.

Smoking is allowed in designated areas at this 3-star Fukuoka hotel.

  • 162 guestrooms or units
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Dining venue
Sutton Hotel Hakata City offers 162 air-conditioned accommodations with complimentary slippers and a hairdryer. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

This Fukuoka hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,076 reviews
The price is AU$116
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: JPY 1,500 for adults and JPY 800 for children
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: JPY 1000
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 1000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1500 for adults and from JPY 800 for children
  • Nearby parking fee: JPY 1400 per night (33 ft away)
  • Early check-in fee: JPY 1000 (subject to availability)
  • Late check-out fee: JPY 1000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Frequently asked questions

What is the cancellation policy at Sutton Hotel Hakata City?

Sutton Hotel Hakata City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sutton Hotel Hakata City?

As of 7 Oct 2026, prices found for a 1-night stay for 2 adults at Sutton Hotel Hakata City on 18 Oct 2026 start from AU$119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sutton Hotel Hakata City?

The closest beach to Sutton Hotel Hakata City is Momochi Beach (6.1 km).

Is Sutton Hotel Hakata City family-friendly?

You bet! With amenities such as children's meals and laundry facilities, it's no surprise that Sutton Hotel Hakata City is a hit with families.

Does Sutton Hotel Hakata City serve breakfast?

Sure does, buffet breakfast is served daily from 6:30 AM to 8:30 AM.

Is there a free airport shuttle available at Sutton Hotel Hakata City?

No, Sutton Hotel Hakata City does not offer an airport shuttle service.

Is there a bar or restaurant at Sutton Hotel Hakata City?

Yep, you can grab a meal at Sutton Hotel Hakata City's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Sutton Hotel Hakata City?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Sutton Hotel Hakata City?

No, pets are not allowed.

Sutton Hotel Hakata City Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 325 out of 1013 reviews
Rating 8 - Good. 424 out of 1013 reviews
Rating 6 - Okay. 179 out of 1013 reviews
Rating 4 - Poor. 57 out of 1013 reviews
Rating 2 - Terrible. 28 out of 1013 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Staff & service
Location is very convenient and close to Hakata Station and shopping malls.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness
Staff very kind. Japanese breakfast.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
I stayed there one night for business. Although the location is very convenient and close to Hakata station, the property is very old and I couldn’t feel the friendliness and welcoming atmosphere from the staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's bigger room with small budget.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, room was spotless. A nice modern and good sized bathroom. Hotel was in walking distance of Hakata station and plenty of other things to see and do.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room is very comfortable. Staff are very helpful and nice. Highly recommended 👍
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
that's clean and cheap . so good hotel
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staffs and clean room
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and good price

The room was really nice, clean, spacious. They were offering their rooms good prices. I’ll be back here next visit to Hakata.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hakata Station but not too close, which ideal since it not chaotic.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel. Internet was not working though. Though not a problem for me.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Limited breakfast options, hard bed
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
The room is simple and you get what you paid for. Good enough for an overnight or short stay. Hakata Station and Canal City is walking distance from hotel. I like the quiet neighborhood, although it was a weekend.
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Outdated facilities
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
All
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was close to the train station and walkable. We were able to walk to the areas we wanted. The employees were nice by some didn't speak English or Japanese. Many employees were from Nepal.
Stayed 10 nights in Oct 2025
Verified review

6/10 Okay

great
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The free wifi is not working. Bed is too hard. Breakfast is basic.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i didn't eat
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of space to store your luggage if you're heavily loaded
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and had a traditional style with a wooden floor. It wasn’t fancy, but it felt stylish in a simple and classic way. I booked two rooms, and in one of them the temperature was quite hot. Since the air conditioning is centrally controlled, we couldn’t adjust it ourselves, which was uncomfortable. On the positive side, the rooms had enough space for two people, making the stay comfortable. One unusual aspect was the key system: when the room needed cleaning in the morning, we had to leave the key at the front desk and then pick it up again when returning. Surprisingly, no identification check was required when retrieving the keys. Overall, the experience was good and the cost was affordable. However, the lack of independent air conditioning control and the unstable Wi-Fi connection lowered my rating from 4.5 out of 5 to 4 out of 5.
Stayed 3 nights in Mar 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was not as good as I thought. It was clean but the atmosphere was not good. According to the itinerary, I canceled the reservation date after the visit to Yufuin and stayed at another hotel nearby, which was even more so. The price was the same, but the hotel level was different. I don't recommend it as a family trip. To be honest, I don't think I will go again.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Ac not working
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The other reviews are true! The air conditioning hardly works, the wifi is slow during evening hours, and the beds are extremely hard and uncomfortable. Thankfully they had fans for use otherwise I wouldn’t have been comfortable enough to sleep. Aside from all that I did appreciate the larger than average room and full size bathroom and bathtub. The room was obviously aged but appeared to be clean. Unfortunately based on the bed alone I most definitely could not recommend anyone stay here. Unless you’re already adapted to sleeping on concrete.
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
500m or so from the main train station. So rougky 5 minute walk. Which is very handy if youve got heavy or lots of luggage. Only stayed here for 2 nights and wasnt there a lot. The room seemed very dated and a bit unkept. Chipped desks and chairs, hair in the showers which weren't mine. Not the nicest hotel but it did what i needed it to and it had a fridge which was very handy. Location made it very convenient for me, so wasnt the end of the world. Not the worst hotel ive stayed in but far from the best
Stayed 2 nights in Jul 2025