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Hotel Serrano

2.5 star property

Photo gallery for Hotel Serrano

Reception
Terrace/patio
Reception
Presidential Room
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
BR 386, KM 35, bela vista, Frederico Westphalen, RS, 98400-000
  • Place, Wilson Lutz Farias Municipal Museum
    ‪12 min walk‬
  • Place, Sao Carlos Town Hall
  • Place, Paroquia Sao Carlos Borromeu

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Desk, laptop workspace, free WiFi, bed sheets

Standard Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Room

Presidential Room | Bathroom

Presidential Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Frederico Westphalen

At Hotel Serrano, you'll be 1.2 km (0.7 mi) from Wilson Lutz Farias Municipal Museum. Highlights at this hotel include free buffet breakfast, a restaurant and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning free breakfast is served. .In the vicinity of Frederico Westphalen hotel you'll find Our Lady of Graces Church.

What's nearby

  • Wilson Lutz Farias Municipal Museum - 12 min walk - 1.1 km
  • Our Lady of Graces Church - 54 min drive - 49.4 km

Restaurants

  • ‪Preta Lanches - ‬11 min walk
  • ‪Refúgio do Açaí - ‬14 min walk
  • ‪baixo das cobertas - ‬12 min walk
  • ‪M e M Café e Antique - ‬15 min walk
  • ‪Restaurante Daniela - ‬1 min walk

About this property

Hotel Serrano

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

The business-friendly Hotel Serrano also features a garden and a lift. Self parking is free.

Smoking is allowed in designated areas at this Frederico Westphalen hotel.

  • 56 guestrooms or units
  • Conference rooms
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Front desk (24 hours)
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Serrano offers 56 air-conditioned accommodations, with free toiletries. 42-inch flat-screen televisions come with digital channels. This Frederico Westphalen hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.

Property is also known as

Hotel Serrano Hotel
Hotel Serrano Frederico Westphalen
Hotel Serrano Hotel Frederico Westphalen

Frequently asked questions

What is the cancellation policy at Hotel Serrano?

Hotel Serrano offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Serrano?

Yep, Hotel Serrano has a free self car park.

Does Hotel Serrano serve breakfast?

Yep, free buffet brekkie is on offer daily between 6:30 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel Serrano?

No, Hotel Serrano does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Serrano?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Serrano?

Check-in begins at 2:00 PM. Check-out time is noon.

Hotel Serrano Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 46 reviews
Rating 8 - Good. 18 out of 46 reviews
Rating 6 - Okay. 4 out of 46 reviews
Rating 4 - Poor. 1 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gilmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

8/10 Good

José Otávio

Stayed 1 night in Nov 2025

6/10 Okay

DENY

Travelled with group
Liked: Cleanliness, staff & service, amenities
O quarto estava limpo e os colaboradores muito prestativos.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gessiel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom.
Stayed 1 night in Oct 2025

6/10 Okay

LUCIANA

Stayed 3 nights in Oct 2025

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estacionamento prático limpeza ótima ar condicionado bom
Stayed 1 night in Sep 2025

10/10 Excellent

Jairo

Stayed 2 nights in Sep 2025

2/10 Terrible

Flavio

Stayed 1 night in Sep 2025

2/10 Terrible

ANTONIO CARLOS

Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dirson Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ÓTIMO HOTEL

Excelente acomodação e atendimento.
Stayed 1 night in Jul 2025

8/10 Good

joao batista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voltaria lá

Hotel muito bom. Limpo, organizado, bom atendimento.
Stayed 2 nights in Jun 2025

10/10 Excellent

Otacilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me surpreendeu.

Hotel novo ou todo reformado. Piso, pintura quarto com split (silencioso), água com aquecimento central (torneira e chuveiro). Estacionamento pequeno e pode diversificar mais, o café.
Stayed 1 night in Jun 2025

8/10 Good

Lucas

Liked: Cleanliness, staff & service, room comfort
Muito bom, muito limpo, café da manhã acima da média do para esse preço de diária. Único ponto negativo é que estavam sem água quente no chuveiro.
Stayed 1 night in May 2025

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Simone elisabete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

ricardo

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

SANDRO A

Liked: Cleanliness, staff & service, room comfort
Hotel bem bom pelo custo benefício. Cama confortável e café da manhã ótimo. Fica na entrada da cidade, até o centro são uns 20/30 minutos de caminhada ou menos de 5min de carro. Gostei bastante do hotel e com certeza voltaria numa próxima oportunidade.
Stayed 2 nights in Apr 2025

8/10 Good

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jeferson

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo

Otimo
Stayed 1 night in Mar 2025

8/10 Good

Sheila Regina

Travelled with group
Disliked: Property conditions & facilities

deixou a desejar

O Hotel em geral é bom, porém no meu quarto havia um buraco no teto e a janela dava para uma área comum e o vidro não trancava, ficava aberto, solicitei a troca de quarto e me informaram que o hotel estava lotado e nem fizeram muita questão de verificar ou ao menos tapar o buraco. O Cafe da manhã muito bom e a atendente muito simpatica.
Stayed 2 nights in Mar 2025

8/10 Good

Altemir

Stayed 1 night in Feb 2025

6/10 Okay

LUIZ AILTON DIAS

Liked: Cleanliness
Stayed 1 night in Jan 2025