4/10 Poor
Melissa P.
10 Mar 2026
Liked: Cleanliness
We (7 of us) were woken up by a smoke detector going off at 3:00 am. We did our best to find the culprit and remove it but to no avail. We reached out to the property management team. The gentleman was could only tell us no one was available to help us at this time and the notes he had showed that this same problem had happened 4 days earlier but with no fix. He said he wasn’t allowed to reach out to the owner. There was one smoke detector in the eves of the ceiling which we couldn’t reach without a ladder so we too matters into our own hands and called the fire department who came with a ladder and removed the detector. Unfortunately that didn’t solve our problem. At 5:30 am I found a stand alone NEST device sitting on a shelf under the TV and lo and behold that unit was the one beeping. At this point no one was going back to bed as we planned to ski the next day. We were all working on 3.5 hours sleep. The management crew came out mid morning and met my husband at the house. He explained the situation, they didn’t replace all the dectectors. They left them on the kitchen table. We have reached out to VRBO and Vacasa and they keep telling us their management team is looking into the situation. I’ve given them 10 days to make this right, which they haven’t. So I have been forced to write this disappointing review. I am beyond frustrated and am still waiting for some sort of compensation.
Melissa P.
Stayed 2 nights in Feb 2026