2/10 Terrible
troy, Chatom
Travelled with family
29 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not look like the pictures. When we pulled back the blanket on the bed there was long black hairs on the sheets so they had not been changed. Staff was not friendly upon arrival and the second day of our stay i had an incident with a janitorial employee. Our toilet backed up in our room and they sent him to plunge the toilet. As soon as he came thru the door he started accusing me of putting something in the toilet that i shouldn't. I told him all i put in it was poop. He said i was lying and he knew it. He yelled this would not have happened if you hadn't put something in it. I told him it wasnt doing him any good to stand there and argue. He finished plunging the toilet then turned and put his finger in my face yelling at me that it was a new toilet and that its my fault it messed up. I told him to get out of my room and i went to the office to complain. The woman at the front refused to give me his name and said that she was afraid i would complain online. I told her i would use her name then and she finally told me his name. The man acted like this in front of my wife and child as well. This place is nasty and staff is rude. My advice to everyone is do not stay here.
troy
Stayed 2 nights in Jan 2024
