4/10 Poor
Erica Ursula
Travelled with family
5 May 2025
My family and I had this property as one of our favorites when traveling to Fort Lauderdale over the past few years. However, this experience was different. The response to having housekeeping services was met with indifference and disappointment.
After noticing on the second day that the room was not cleaned, I called the front desk every early the following morning requesting that the room be cleaned. I was assured that it will be completed. Once again, after returning to the room at 4pm - we met the room in the same state! I immediately went in person to the front desk agent and was given an excuse that was unacceptable and once again told that it will be done. We went back out for an outing and returned after 8pm to the same.
I am very disappointed, this may be my last time staying at this property.
Erica Ursula
Stayed 3 nights in May 2025