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"Hotel is a little tired Customer service from staff varied drastically from good to poor. Housekeeping erratic Not a terrible stay but not value f ... " More

By a verified traveller on Sat 14 Jul 2018

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Hotel Description

A luxury stay in the heart of Floriana awaits you at Grand Hotel Excelsior. Within a 5-minute stroll you'll find Grand Harbour and Upper Barrakka Gardens within a 15-minute walk. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

Flat-screen TVs with satellite channels are featured in all 428 individually decorated rooms, and you can enjoy free WiFi, balconies, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. You'll find nice touches like bathrobes, slippers, and designer toiletries to enhance your stay. Free bottled water, in-room massages, and safes are also available.

A day of pampering at Le Grand Spa can include hot stone massages, Swedish massages, and detox wraps along with aromatherapy and reflexology. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the private beach and enjoy the onsite indoor swimming pool, outdoor swimming pool, and marina. Plus you'll find free WiFi in public areas, a fitness center, and a kids' swimming pool. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 5-star Floriana hotel, attractions include Sliema Ferry and Lower Barrakka Gardens.

Deluxe Double or Twin Room, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$154* Per night/room 9 May - 10 May

Superior Double Room Single Use, Partial Sea View (Superior Deluxe)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Superior Double Room Single Use (Deluxe Inland Room)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Classic Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Superior Deluxe Inland Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Hotel Excelsior ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Hotel Excelsior

Everyone (2)
3 out of 5
Hotel is a little tired Customer service from staff varied drastically from good to poor. Housekeeping erratic Not a terrible stay but not value for money 5 star pricing with 3.5 quality and 2 star service.

Posted by , from Melbourne on 14 Jul. 2018

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3 out of 5

Nice pool, good position to old city.

Confusion with staff serving meals and drinks, some requested signing for theses items , despite me paying cash! Issue taken up with manager, upon my return home I shall be writing a complaint. Upon departure I had to pay 122 euro for service that I had paid cash for. Very bewildering and varied system with staff.

Posted by on 24 Jun. 2018

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About the Grand Hotel Excelsior

Location Great Siege Road, Floriana, Malta

Property Features

Step outside to unwind on the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Hotel Excelsior like a marina and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Art Deco hotel also offers a children's pool, a fitness center, and a garden. Self parking and valet parking are free. This 5-star Floriana hotel is smoke free.

  • 428 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Malta Intl. Airport (MLA) (7.9 km / 4.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Hotel Excelsior offers 428 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. This Floriana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Unique decor
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Grand Hotel Excelsior has 2 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Protocols (Malta). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines COVID-19 Protocols (Malta)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 20.00 for adults and EUR 10.00 for children (approximately)
  • Airport shuttle fee: EUR 50 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Excelsior Grand Hotel
  • Grand Excelsior Floriana
  • Grand Excelsior Hotel
  • Grand Hotel Excelsior
  • Grand Hotel Excelsior Floriana
  • Hotel Excelsior Grand
  • Hotel Grand Excelsior
  • Grand Hotel Excelsior Hotel
  • Grand Hotel Excelsior Floriana
  • Grand Hotel Excelsior Hotel Floriana

You should know

  • Grand Hotel Excelsior offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Malta Eco-Certified, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.