We thoroughly enjoyed our stay at the Grand Excelsior. The staff were extremely helpful, friendly and playful. We stayed in a 7th floor terraced room and absolutely loved the view. The room was extremely quiet, although it was the low season, and the common areas were often quite loud, especially with children, but we are an older couple without children, thus not always in the mood for children's antics. The dining options were limited during the Christmas season, thus we ate out more often than inside. The breakfast buffet was very good, but extremely British, which is perhaps expected. Obviously, we are not British.