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Hotel Santana

Property class: 3

Photo gallery for Hotel Santana

A balcony with a hammock, a potted plant, and a view of the water.
A pool area with a person standing by the edge, surrounded by lush greenery and a hanging chair.
A cozy dining area with a view of the sea, a dining table, chairs, and hanging lights.
A person using a laptop on a balcony with a view of a body of water and distant hills.
A man and a woman sitting on wooden chairs in a room with a wooden door and a number '101' on the wall.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Bar
  • Laundry room
The current price is AU$165
includes taxes & fees
28 Aug - 29 Aug

Explore the area

View map
Calle 30 de Junio, Flores, Peten
  • Place, Lake Petén Itzá
    ‪1 min walk‬
  • Place, Flores Dock
    ‪2 min walk‬
  • Place, Las Guacamayas Biological Station
    ‪3 min walk‬
  • Airport, Flores (FRS-Mundo Maya Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A person relaxing in a hammock with a view of a body of water and distant islands.

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 3 Double Beds

A hotel room with three single beds, each with a wooden headboard and a nightstand. There are two wall-mounted lamps on each nightstand.

Standard Double Room, 3 Double Beds

8.6 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds
  • Free Wi-Fi

About the area

Flores

At Hotel Santana you'll be within steps of Lake Petén Itzá and Flores Dock. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a coffee shop/cafe, a snack bar/deli and laundry facilities. .Places within a 5-minute walk of this 3-property class Flores hotel include Church of Our Lady of the Remedies and Las Guacamayas Biological Station.

What's nearby

  • Lake Petén Itzá - 1 min walk - 0.1 km
  • Flores Dock - 2 min walk - 0.2 km
  • Las Guacamayas Biological Station - 3 min walk - 0.3 km
  • Church of Our Lady of the Remedies - 3 min walk - 0.3 km
  • Maya Mall - 10 min walk - 0.9 km

Getting around

  • Flores (FRS-Mundo Maya Intl.) - 10 min drive

Restaurants

  • ‪Cafe Recuerdito - ‬1 min walk
  • ‪Macaw Restobar - ‬2 min walk
  • ‪Maracuyá - ‬6 min walk
  • ‪Raices Bar & Grill - ‬2 min walk
  • ‪Doña Goya - ‬4 min walk

About this property

Hotel Santana

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Santana.

Smoking is allowed in designated areas at this 3-star Flores hotel.

  • 1 building
  • 34 guestrooms or units
  • 3 levels
  • Built in 1990
  • Deli
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Santana offers 34 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

Indoor pool, outdoor pool, open 8:30 AM to 9:00 PM, pool umbrellas
Ramada Tikal Isla De Flores Hotel
Flores
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 669 reviews
The price is AU$147
includes taxes & fees
23 Aug - 24 Aug
Ramada Tikal Isla De Flores Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santana

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santana Flores
Santana Flores
Hotel Santana Hotel
Hotel Santana Flores
Hotel Santana Hotel Flores

Frequently asked questions

What is the cancellation policy at Hotel Santana?

Hotel Santana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Santana?

As of 19 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Santana on 28 Aug 2026 start from AU$165, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Santana?

The closest beach to Hotel Santana is Chechenal Beach (1.7 km).

Does Hotel Santana have a pool?

Hotel Santana has an outdoor pool.

Is there a free airport shuttle available at Hotel Santana?

No, Hotel Santana does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Santana?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Santana?

Check-in begins at 3 PM. Check-out time is 1 PM.

Are pets allowed at Hotel Santana?

No, pets and service animals are not allowed.

Hotel Santana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 84 out of 153 reviews
Rating 8 - Good. 41 out of 153 reviews
Rating 6 - Okay. 18 out of 153 reviews
Rating 4 - Poor. 6 out of 153 reviews
Rating 2 - Terrible. 4 out of 153 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Gladys

Liked: Cleanliness, amenities, property conditions & facilities
Front lake stay, clean room, friendly staff. Loved this hotel.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Ruth Vanesa

Liked: Cleanliness, staff & service, amenities
Clean room, great staff and wonderful views.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Beautiful hotel. Clean and food delicious
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and service was excellent, we were helped with tours and taxis. Would stay again but remember your noise machine!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while we explore Tikal.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. One of the window shades was broken. Overall everything was okay.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities
The hotel is in a perfect spot very convenient.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast and that it is close to the lake.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Glendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff at check in was excellent very friendly. Room was very clean & great size, very comfortable beds
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

THOMAS

Liked: Cleanliness, staff & service, amenities
The hotel was loud, particularly on the first floor, as others reviewers described. One one side is a discotheque, on the other is the restaurant which was noisy and played music until at least 10pm every night. The wifi only worked in one of our two rooms. There was a pool, but it didn't look appealing. However, the included breakfast was good and the location was just a short walk from vehicle access and to the busy streets on the island.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Klaus

Disliked: Staff & service
Terrible wifi
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce place to stay in Flores
Stayed 5 nights in Mar 2024
Verified review

6/10 Okay

Troy E

Liked: Cleanliness, staff & service
The room is very basic but with a nice view and balcony if you are facing the lake. Staff were all very kind. But I wouldn’t stay here again because there is a nightclub directly across the street that BLASTS music into the street until at least 1am. Had to sleep with noise cancelling headphones and still could hear the noise.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
My favourite hotel in Guatemala. The view from the balcony was excellent, overlooking the lake with the hammock, chairs and table. The room was clean and spacious. The bathroom had good running water and warm water. The breakfast allows you to choose food from the cafe next door which was good quality and mixed options.
Breakfast
Balcony
Balcony
Christmas
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay here. The hotel was clean and quiet. We appreciated the water being available. The restaurant was also good.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

William

Great Bar
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the edge of the lake, so the views were spectacular and the area was very walkable. It also was close to many restaurants and shops and even had a restaurant onsite.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Evelyn

Nice dining area on lakeside patio. Breakfast included in price of hotel.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Carll

Liked: Cleanliness, staff & service, property conditions & facilities
After the el mirador trek I stayed at hotel Santana and it was a very pleasant surprise. Excellent staff and the room was clean and beautiful with a great view. The restaurant below was very good also. I would stay there again in a heartbeat. Very nice.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Antonio

Liked: Cleanliness, staff & service
Good location within the island of Flores
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities
We loved this hotel. It makes you feel like home!
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Dery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Great views and staff
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Santana is in such a good spot on the island. It is around a lot of good restaurants and its restaurant is excellent as well as we learned from our breakfast that was included. We had a beautiful view from our room and had a very smooth checkin and overall experience there on the lake!
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Sherlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Yutselys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very clean, professional customer service. Location was great, view espectacular from room balcony. Close to everything and safe.
Stayed 4 nights in Apr 2023