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Hotel Santana

3.0 star property

Photo gallery for Hotel Santana

Terrace/patio
32-inch flat-screen TV with cable channels, TV
Balcony
Coffee shop
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Bar
  • Laundry room
The current price is AU$150
includes taxes & fees
6 June - 7 June

Explore the area

View map
Calle 30 de Junio, Flores, Peten
  • Place, Flores Dock
    ‪2 min walk‬
  • Place, Las Guacamayas Biological Station
    ‪3 min walk‬
  • Place, Church of Our Lady of the Remedies
    ‪3 min walk‬
  • Airport, Flores (FRS-Mundo Maya Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Terrace/patio

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 3 Double Beds

Standard Double Room, 3 Double Beds

Standard Double Room, 3 Double Beds

8.6 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds
  • Free Wi-Fi

About the area

Flores

At Hotel Santana you'll be within steps of Flores Dock and Church of Our Lady of the Remedies. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a coffee shop/cafe, a snack bar/deli and laundry facilities. .Sights within a 10-minute walk of this 3-property class Flores hotel include Las Guacamayas Biological Station and Lake Petén Itzá.

What's nearby

  • Flores Dock - 2 min walk - 0.2 km
  • Las Guacamayas Biological Station - 3 min walk - 0.3 km
  • Church of Our Lady of the Remedies - 3 min walk - 0.3 km
  • Lake Petén Itzá - 8 min walk - 0.7 km
  • Maya Mall - 10 min walk - 0.9 km

Getting around

  • Flores (FRS-Mundo Maya Intl.) - 10 min drive

Restaurants

  • ‪Maracuyá - ‬6 min walk
  • ‪Cafe Recuerdito - ‬1 min walk
  • ‪Macaw Restobar - ‬2 min walk
  • ‪Doña Goya - ‬4 min walk
  • ‪Ristoranto Terrazzo - ‬2 min walk

About this property

Hotel Santana

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Santana.

Smoking is allowed in designated areas at this 3-star Flores hotel.

  • 1 building
  • 34 guestrooms or units
  • 3 levels
  • Built in 1990
  • Deli
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Santana offers 34 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

Indoor pool, outdoor pool, open 8:30 AM to 9:00 PM, pool umbrellas
Ramada Tikal Isla De Flores Hotel
Flores
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 654 reviews
The price is AU$162
includes taxes & fees
27 May - 28 May
Ramada Tikal Isla De Flores Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 1 PM

Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santana

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santana Flores

Santana Flores

Hotel Santana Hotel

Hotel Santana Flores

Hotel Santana Hotel Flores

Frequently asked questions

What is the cancellation policy at Hotel Santana?

Hotel Santana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Santana?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at Hotel Santana on 6 June 2026 start from AU$150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Santana?

The closest beach to Hotel Santana is Chechenal Beach (1.7 km).

Does Hotel Santana have a pool?

Hotel Santana has an outdoor pool.

Is there a free airport shuttle available at Hotel Santana?

No, Hotel Santana does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Santana?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Santana?

Check-in begins at 3 PM. Check-out time is 1 PM.

Are pets allowed at Hotel Santana?

No, pets and service animals are not allowed.

Hotel Santana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 150 reviews
Rating 8 - Good. 41 out of 150 reviews
Rating 6 - Okay. 17 out of 150 reviews
Rating 4 - Poor. 6 out of 150 reviews
Rating 2 - Terrible. 4 out of 150 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front lake stay, clean room, friendly staff. Loved this hotel.
Stayed 2 nights in Feb 2026

10/10 Excellent

Marian

Stayed 1 night in Feb 2026

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and service was excellent, we were helped with tours and taxis. Would stay again but remember your noise machine!
Stayed 2 nights in Jan 2026

10/10 Excellent

Susanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When visiting a new town in a foreign country we usually book only 1-2 nights at a hotel to try it out before booking more nights or moving on. We were happy to extend this stay from 2 nights to 5 after sleeping here 2 nights. The room on the 3rd floor lakeside was clean, had beautiful views, sunny, had air conditioning, hot water, daily housekeeping, blackout blinds, decent wi-fi, and free bottled water & shampoo. Staff were friendly enough. The restaurant offers several of their breakfast entrees free with the room and other choices are available for ~Q50-60. The pool deck is worn and the pool area is in a cramped space by US standards, but excellent by Central American standards. The only downside is the nightly bar music and partying that lasted til midnight on most nights, even weekdays. Some party houseboats leave from the dock outside the hotel. I saw similar noise concerns in reviews for most of the hotels on the island. I suspect any streetside room would have plenty of street notice from tuk tuks and motorcycles until 10pm or so and any hotel near a bar will have the music noise. If you need quiet and you want to stay on the island, your best bet is probably an inland alley away from the perimeter road. The island itself is mainly restaurants, hotels, and a few small stores. We hired a private lancha from the dock for a few hundred Q to spend 4 hours motoring us around the lake to Arcas, San Miguel, and the little Mayan museum on Isla Santa Barbara.
Stayed 2 nights in Jan 2026

6/10 Okay

Maria

Hotel staff was not very kind. Didn’t have a good experience in regards to hospitality. We did our best to avoid staff because of that. Aside from that
Stayed 2 nights in Nov 2025

10/10 Excellent

Ruth Vanesa

Liked: Cleanliness, staff & service, amenities
Clean room, great staff and wonderful views.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
My favourite hotel in Guatemala. The view from the balcony was excellent, overlooking the lake with the hammock, chairs and table. The room was clean and spacious. The bathroom had good running water and warm water. The breakfast allows you to choose food from the cafe next door which was good quality and mixed options.
Breakfast
Balcony
Balcony
Christmas
Stayed 1 night in Nov 2025

8/10 Good

Adrienne

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, beautiful location, and it was a refreshing stay after being out in a more rural area the week prior. I did end up leaving early, and only staying for one night instead of three, due to the noise from the nearby nightclub. I did read the reviews prior to staying, which indicated there was loud noise coming from the nightclub across the street, but I figured with earplugs I would not have a problem… Heads up, when they say there is loud music, we are talking wall vibrating, earth shaking, reverberating music throughout the room. My ear plugs did help somewhat, but I could feel the bass as I laid in bed trying to get to sleep. Not the hotel’s fault, which is why they still receive a four star review from me, but just beware it is not just “a little bit” of noise!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel. Clean and food delicious
Stayed 2 nights in Nov 2025

10/10 Excellent

Sherlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it!
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Stayed 1 night in Jul 2025

8/10 Good

Karen, Coquitlam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central
Stayed 1 night in Apr 2025

10/10 Excellent

Carll

Liked: Cleanliness, staff & service, property conditions & facilities
After the el mirador trek I stayed at hotel Santana and it was a very pleasant surprise. Excellent staff and the room was clean and beautiful with a great view. The restaurant below was very good also. I would stay there again in a heartbeat. Very nice.
Stayed 1 night in Jun 2025

4/10 Poor

Shuwei

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tracie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay here. The hotel was clean and quiet. We appreciated the water being available. The restaurant was also good.
Stayed 2 nights in Mar 2025

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location for walkability to everything in Flores. Staff were very friendly and the included breakfast was excellent! Room was in decent condition, loved the hammock overlooking the lake on the balcony, but the room lacked a black out curtain and the bed sheets were thin. They arranged transport for us from the airport and back and that was great. LOTS of noise from the disco across the street, the boats playing music, and just general noise within the hotel and from the street. If you need quiet, would not recommend, but otherwise this was a good place to stay in Flores.

6/10 Okay

Erica

Stayed 2 nights in Apr 2025

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud thumping dance music going next door or below our room every night sometimes until 1 am.
Stayed 4 nights in Feb 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel facilities were good, the staff excellent and the staff friendly. However if you want a good night sleep DO NOT stay at this hotel. There is a disco tech right across the street that provides more decibels of noise to 1AM than one can endure.
Stayed 3 nights in Feb 2025

10/10 Excellent

William

Great Bar
Stayed 2 nights in Feb 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while we explore Tikal.
Stayed 2 nights in Jan 2025

8/10 Good

Evelyn

Travelled with family
Nice dining area on lakeside patio. Breakfast included in price of hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but a lot of noise outside. Not the hotels fault.
Stayed 3 nights in Jan 2025

4/10 Poor

Samuel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower did not drain.
Stayed 2 nights in Dec 2024

10/10 Excellent

Carlos A

Stayed 2 nights in Dec 2024