On the 31st of December, we are there for 3pm check in, as everything is confirmed. I made the booking 4 months in advance,just to find out was canceled and nobody let me know,the money I paid were not refund...I have been told I am in Italy,so I do have to speak italian and find new place to stay,but is new year eve. The booking was canceled,because I bought cheap offer and the price change(at least they could let me know)..everywhere is fully booked I'm in Florence and the price is different in the last moment check in...after 4 hours looking for hotel and 3hours on the phone with expedia we found place to stay...was really stresfull! After so many travels around Europe,that was the 1st time,we were left out site on the street with our luggage,on the 31st of December